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March 2024 by Ngoc N.
the staff are friendly and they are taken my dog good. The only problem is they open 7:15 and i have to work earlier and need to drop my dog at 6:30 . So i just use them for daycare when i ran errands
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September 2023 by Tonia C.
Very caring staff to leave your pet with if you need to go away alone. She was ready and washed when I returned
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August 2023 by Paulette
Took my French bulldog here for a nail trimming and let me tell you, I am impressed. These negative reviews did not turn me away from the positive vibes I felt there! I am coming back!
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August 2023 by Tianna
This is company is not a reputable company. All I know is that someone better look into animal abuse/cruelty. My dog went in fine one day came out traumatized the next
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July 2023 by Alex Forney
My dogs were suppose to get a bath today at 11 am And the staff were to call me for pick up at 3pm. (This was scheduled on Monday at 4pm and confirmed by the staff) I never received a call so I contacted them at 3:45pm only to find out neither dog had been bathed. I was then asked to bring them back tomorrow. I live on the other side of town and can not do that. The groomer left for the day and was not able to give them a bath and nail trim. The staff member bathed them but was unable to do the nail trim. I was charged for a groomer bathe which was not given. I dropped my dogs off with a half full container of food (15 days worth) when I picked them up there was only 2 days at most portions of food left. The dogs were dropped off Saturday and picked up Wednesday. 13 days of food are missing and the dogs were only there for 4 days!! What happened to the 9 days of food that is missing?? I will not be bringing my dogs back here. This is a shame because the dogs enjoyed coming to this location. I have never had issues in the past and have been coming here almost a year. But what happened today is unacceptable and no one attempted to remedy the situation at all. Poor customer service. On top of that the staff that checked me out gave me the wrong email to send my complaint to! Please retrain your staff as you just lost a lifelong customer due to their incompetence. I was willing to drive over 20 miles to bring my dogs here. But no longer after what happened today.
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July 2023 by tiffany dorsey
After 6 years of employment and grooming at 3 different locations (Missouri City, Riverstone and Paw Envy) I have decided to quit. This place is a cesspool when it comes to toxic work environments. Like a dysfunctional relationship you think things will change but they don't. All the problems that happen behind the scenes are the fault of the owner. There's no concern for your pets well being or thet people that care for them. Through personal accouts owner has shown me that she's a racist and homophobic. There are a number of thing that make this place the worst place you can take your pet, spend money or work.1. Lack of support or recognition2. Unhealthy competition3. Bullying or harassment4. Fear driven leadership5. Lack of work life balance6. High turnover rates7. LACK OF TRANSPARENCYThe only reason people continue to work here for so long is because they've grown attached to the animals and people. This definitely is not the happy place you think. Owner only cares about money and don't let her fool you to make you think anything different.
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July 2023 by Alexandria A.
My dogs were suppose to get a bath today at 11 am And the staff were to call me for pick up at 3pm. (This was scheduled on Monday at 4pm and confirmed by the staff) I never received a call so I contacted them at 3:45pm only to find out neither dog had been bathed. I was then asked to bring them back tomorrow. I live on the other side of town and can not do that. The groomer left for the day and was not able to give them a bath and nail trim. The staff member bathed them but was unable to do the nail trim. I was charged for a groomer bathe which was not given. I dropped my dogs off with a half full container of food (15 days worth) when I picked them up there was only 2 days at most portions of food left. The dogs were dropped off Saturday and picked up Wednesday. 13 days of food are missing and the dogs were only there for 4 days!! What happened to the 9 days of food that is missing?? I will not be bringing my dogs back here. This is a shame because the dogs enjoyed coming to this location. I have never had issues in the past and have been coming here almost a year. But what happened today is unacceptable and no one attempted to remedy the situation at all. Poor customer service. On top of that the staff that checked me out gave me the wrong email to send my complaint to! Please retrain your staff as you just lost a lifelong customer due to their incompetence. I was willing to drive over 20 miles to bring my dogs here. But no longer after what happened today.
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June 2023 by Angela Nguyen
We don’t come here as often as our dog deserves but every time we do, our dog is so happy and loves it. Their customer service is on point and they remember small details about me and my dog to make our experience m so much more personal.
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March 2023 by Kimberly Williams Plummer
Love Wishbone Pet Care/Missouri City location. Staff clearly LOVES animals. My mini Schnauzer has been 3 times: once for grooming and twice for daycare. They give honest helpful feedback (like, that my puppy needed to be socialized to other animals and it would positively impact his behavior). They were right. It's not substitute for professional training, but it has helped with his frantic incessant barking at passers-by and expecting everyone to greet and play with him. After his groom, I posted his pic on a closed FB group for pet owners and someone commented that it was the best Schnauzer cut she had seen. I was referred by a friend. I also love that he is put into a daycare room only with other dogs his size and there is a window where I can peek at him. I am now sensing him to doggy daycare twice a month which helps to socialized him, gives him playtime with other pups and I get 2 for-sure focus days for work. The daycare cost is very reasonable.
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March 2023 by Clare Murray
My dog loves the staff and they do a beautiful job, every time!!
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February 2023 by Zelena Cortez
We have been taking our dog to thus facility for almost a year now. They care about your pets, they have events for them and you have your day there for day care and get spa services all before you pick up your fur baby! I really don't this place. Our dog comes home soooo exhausted ? he is out for the count before we hit Highway 6! ?
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January 2023 by Hannah Fei
UPDATED: January 10, 2023The owner has reached out to me and explained the incident that occurred in the past. I have changed my 1-star review to 5. Thank you for listening to your customers!
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October 2022 by Cleo M.
Great groomers and staff that go out of their way to make sure your pet is beautiful and happy when you pick them up.
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October 2022 by Ty Zaker
This place is great. It is the all around full service pet care. Left my schnauzer. They advised me about things to bring to my attention about my Rocky. I have never had better service. Loved it.
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September 2022 by Anju O.
Good service. My dogs comes back looking and smelling great. They're happy to be there too which is always a good sign.
