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April 2024 by Paul Mcdermott
on hold,drop calls, no help.
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October 2023 by Cecilia P.
I had to pickup an online order at this location. I selected it to be curbside pickup and after waiting for 30 minutes I had to go inside to ask for my order because they hadn't come out. They gave me HALF of my order because they didn't agree with the price that I paid for my items even though I got them on special online. The manager was rude and the only thing that we agreed with was for them to give me a refund because they refused to give me what I paid for.
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March 2023 by Eng L.
i return the flower buds that we bought that don't have any buds in the package, customer refuse to exchange or refund. please open and check that the products is in the package before you but.the buds only cost us $6.00 or $7.00 only, but fell like Home Depot is cheating it's customer.now all my PersonAl and business purchase going to Lowe's
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March 2023 by Da T.
My experience with Home depot has been absolutely horrendous! In December of 2022 I purchsed a refrigerator/freezer to replace one that was no longer working. Along with purchasing the unit, I purchased the installation service. It is now March 11th 2023, almost four months later and the refrigerator/freezer unit is still in my garage. I have taken time off work in order to be present for an installation that never happened. I have given up Saturday's for an installation that never happened. What is even more frustrating is that no one has ever extended a common courtesy to me to tell me that the installation has been canceled. I sit and wait and wait and wait. The only reason I have found out that the installation has been canceled is because I have called to see where the installation team is and each time was told I wasnt scheduled for service. A few hours later a supervisor calls to apologize and to reschedule the service with a guarante that I am 'on the schedule', however no one ever came. This repeated pattern is absolutely absurd. In addition, the plumber that was scheduled by the Home Depot office was canceled, again with no warning. When I reached out to find out why the plumber was canceled, I am told that this is not a service Home Depot provides and I must find my own plumber. So much of my time and energy has been wasted. As a senior citizen and a retired teacher, I expected a higher level of professionalism. Communication is paramount, however I found it to be incredibly lacking with Home Depot. The entire experience has been quite disappointing and I would not choose to work with Home Depot again.
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January 2023 by Leslie W.
I won't say the worse experience but I wish people wanted to work and have customer service. unfamiliar with wood I ask an associate for help, slow walking and sounding confuse I told/shower him the measurements that I needed and the idea that I had. he brought me over to a section and advise that he would return to after he assist another customer...15 minutes of standing no return, walk to the area that the woman was in he isn't to be found! disappointed guess I'll take my purchase to Lowe's hopefully I get better service over there!
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January 2023 by Joey K.
Home Depot shipped me this refrigerator (3) times and it was damaged each time. The second time they said they were going to do the "white glove service" which is a lie. They offered nothing other than we can cancel the order or reschedule. I buy from Home Depot for their service, not GE. They have lost my service forever and I will tell anyone I have see think about going there to run far away. Their customer service is the worst and they lie. Never buy from Home Depot
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December 2022 by Charles H.
One of the worst home depot. location. I went there this morning to get a repair kit for my sprinkler system. While checking out at customer service, I asked the lady to do a price check and was shocked to find HD 3x the price from Walmart and 50% more from Lowes. I told the lady that this was price gouging. Her response - we just had a freeze, and HD price gouging is justifiable!!!
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November 2022 by Dominique Graham
Your store is awful. Your management lies. Nobody really looks at these. Please do yourself a favor and go to the one a little further on the freeway ✌?
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June 2022 by wpeniche
Renting and returning the tools was very easy and hassle free, prices are decent too.
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May 2022 by Ivy T.
Curbside pick up take 1hour 30mins wait. Is that normal?? I don't think that normal at all. When I called they said the wait usually 5 to 10mins
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March 2022 by Kelsey L.
I'm always pleased when I come to this store. When I was loading a ton of mulch, two gentleman came to help me load my truck when they saw me in the parking. Huge shoutout to KENDRICK & TAYLOR for going above and beyond. And for the heavy lifting!
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February 2022 by Mattie L.
Went to purchase washer and dryer. Kiara assisted me with my purchase and explained everything. Ten stars. Excellent service.
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September 2021 by Chet M.
Worst customer service/experience and store policies. Will not accommodate online order to extend pick, due to being out of town. I ended canceling order of over $100.00 before it got cancled automatically. Seems employees at this location get a kick or feel good when a customer gets a bad customer experience due to staff saying no we can not extend your pick up date or accommodate "that is home depot's policy" we can not extend pick dates for online orders. No big deal, less money going to home depot quarterly sales overall. I would not recommend this location. Note: seems to he a disconnect between store and online purchases like they are two seperate organizations. Very disorganized in my opnion. I do not expect much from home depot and customer service to add to overall customer experience.
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July 2021 by Shibli Z.
Employees are somewhat helpful. But customer service ladies clearly do not want you to waste their time so they can talk on the phone. I had an incident at this location where the police had to be called. Naturally, I'd want a follow up on what happened and if there was any potential threat to me personally. They were all completely uninterested and acted like violent robberies in the parking lot were normal. I'm like --dude-- at least PRETEND to care. If you carry, don't forget to at this location.
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May 2021 by Dawn Marie Guss
very helpful staff
