-
March 2024 by Zelda Bubbles
Have been a customer here for 3 years. Never had an issue. The new manager (I didn't catch her name) has been rude both times I went in the last month. She can't be bothered to deal with customers and makes it known. Saying things like "I don't feel like ..." or "I can't deal with this today..."Like I am sorry that I am giving you my business, I didn't know it would be such a bother.
-
March 2024 by g homes
They charge to much to have a big rat problem I went to get something out of my storage only to see rat droppings on the floor and bite marks In my furniture and house hold items I told the owners and they said we are trying the best we can with an aditude so now I'm out of thousands of dollars in furniture so now I have to go buy new everything and thy don't care please don't make the same mistake I made
-
January 2024 by Joshua Tyler
Heather is amazing
-
December 2023 by George Micheaux
The main reason I’m deciding to leave a review regarding this storage is because of the so-called property manager who has 0-customer service and a very bad attitude. I’m actually moving out of this storage because of the rat infestation. The three storages I had and all the supplies and table cloths accumulated has to be thrown away due to the rat’s urination and feces.. My value…thousands of dollars and some. I have been a customer at this storage for many, many years (8+ years) and I have never had any issues or concerns with any of the property managers or personnel for that matter. My experience with this storage has been completely professional and accommodating. Obviously there’s new personnel and property manager (Heather) who is very unprofessional and lack customer service and personality.Personally I was not going to give my feedback nor leave a review but when I spend thousands of dollars within an accumulated amount of time and the management is rude you don’t deserve my business or anyone else’s. I think my voice needs to be heard.
-
November 2023 by chelsea kutach
If I could have negative stars at this storage I would. DO NOT store anything here unless you want your items to be chewed, peed or pooped on. I had no food in my storage and my things were destroyed. The office manager was no help and said they “were doing all they could” but not one rat trap is outside or in the hallways. The movers had to chase live rats out of my boxes when moving. I have not filed my claim yet, but looking at the previous reviews, $500 will not cover even the cost to clean my furniture or to replace the items they have eaten through. DO NOT put your things here. I will be calling the higher up to further discuss this disgusting issue because as I said, the front office is no help.
-
October 2023 by Velnesia Dial
After one week of moving in, I came to my unit to find that there is a rodent infestation. Rats!! As stated in my contract, I have had NO food in my storage unit, and chose climate control because I thought this would be best. I went to my unit and there is rat poop EVERYWHERE! I can file a claim for anything damaged, but that claim would only be up to $500. Sorry, but that’s nowhere near the cost it will take me to have anything cleaned, sanitized, or replaced. It’s disgusting that I have to personally go in and go through my stuff to see what’s been damaged. When asked about what to do, I was given little packets of rat poison to put inside my unit, and told that it’s because of the construction on the property next to it. I’m honestly afraid to go in and go through anything, because I could very well run across a dead rat, or two, or three. And there’s poop EVERYWHERE! Do not rent space until this is taken care of.
-
October 2023 by Google user
After one week of moving in, I came to my unit to find that there is a rodent infestation. Rats!! As stated in my contract, I have had NO food in my storage unit, and chose climate control because I thought this would be best. I went to my unit and there is rat poop EVERYWHERE! I can file a claim for anything damaged, but that claim would only be up to $500. Sorry, but that’s nowhere near the cost it will take me to have anything cleaned, sanitized, or replaced. It’s disgusting that I have to personally go in and go through my stuff to see what’s been damaged. When asked about what to do, I was given little packets of rat poison to put inside my unit, and told that it’s because of the construction on the property next to it. I’m honestly afraid to go in and go through anything, because I could very well run across a dead rat, or two, or three. And there’s poop EVERYWHERE! Do not rent space until this is taken care of.
-
August 2023 by austin jones
Very helpful but not very talkative still very nice
-
July 2023 by m montgomery
I can never get anyone on the phone. The hours are restrictive. The online payment feature never works for me and the pay by phone feature is inconvenient. The facility is clean and well maintained.
-
June 2023 by Terri Ruesch
Trey and Alex were very competent and friendly in helping us with our storage needs. Trey even offered to help us move things into the building. Our move has been a nightmare, but they made one thing run smoothly and we appreciate them!
-
May 2023 by Michael Gerdes
Horrible customer service. Plenty of other options around. Absolutely rude and unhelpful in returning a uhaul truck.
-
May 2023 by C D
Clean, convenient, affordable. Alex was very helpful and accommodating.
-
April 2023 by Ronnie Anderson
Outstanding all around for a storage place.
-
February 2023 by Myra Elena
Sherri was so nice when she was helping me and my partner get a unit! She was happy to walk us to our exact one and talk through everything to expect and how to make our lives easier having a unit there. It does suck that she’s by herself at the desk so we were the only ones being helped and a line was forming behind us. She did greet everyone and she took her time with us getting us the best deals which i was very appreciative of.
-
February 2023 by Asha
I really enjoyed getting my unit with Fred and Heather they were so nice and efficient. It was a great although really quick experience. I'll use this location in the future.
