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January 2024 by Jerome Buller
This company should be avoided. Windows are not of good quality and customer service is of no help.Had a problem with leaking around frame of window in a new construction home. After the contractor failed to do anything about it, we contacted Showcase because the windows were under warranty. They asked me to send photos, which I did. I SPECIFICALLY ASKED IF IT MIGHT BE AN INSTALLATION ISSUE because we were involved in a legal action with the builder and needed to know this. They scheduled someone to come out and look who failed to show up (without calling). We rescheduled, but they cancelled. Finally after the third try, someone came out who told us the window was warped (not an installation issue). Long story short, after dealing with these people for 5 months- having to repeatedly ask the same questions over and over and repeatedly call them to get info- they tell us that the technician that came out put nothing in his report about warping and that the photos (sent 5 months back) show that the problem is an installation issue, and that they can't do anything about it. Beyond frustrated with this company's lack of competence, care or concern at addressing customer issues.As far as the rest of the windows, they look fine from a distance but up close you can see a lack of quality and many of them are difficult to open and close.
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July 2023 by Margie Greer
When I was getting the runaround on missing screens from the dealer, Showcase Window Field Service Manager, Ashley Miller went above and beyond to help me, the homeowner. She was very professional, listened to my needs and took care of a very bad situation from the dealer and made it right immediately! I highly recommend doing business with this company. Thank you Ashley and Showcase Windows for supporting your homeowners!
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May 2023 by Joyce Merren
I purchased new construction windows seven years ago. This last December, I had a fireworks fire in a trashcan that sat in front of one of the windows in my garage. This window saved my house from severe damage
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April 2023 by Amarae Anders
I needed someone to assist me on replacing my window and Jake was very knowledgeable and helpful on telling me where to find the order number on window and actually he located it before we found the sticker on window but we needed to verify to be sure. He walked me through the process step by step and was so nice. He let me know how long the process would be till the window was replaced. Such a smooth conversation and I appreciate the kindness. Thank you.
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February 2023 by David
Ordered windows in September 2021 Windows were delivered in January 2022. 5 windows were missing, 5 windows the glass was broken. Installed the windows that were delivered and 2 of the double windows were out of square and had to send them back. Two months later the windows that I sent back showed up and one of the other windows that were missing. Then I received every two weeks one of the windows that were missing. It is now the end of July 2022 and I am missing 5 screens and one of the windows still has to be replaced. Mercy this has been the worst experience ever!! Been building for 22 years never seen anything this bad!!! Beware!!!!!!
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February 2023 by Jodi Duncan
We ordered our windows in February of 2022 thinking we’d be ahead of the game. They told us they’d be here in May. Still not here. Then they said August 8th...and now the latest is August 22. I called them personally and they would not deal with me because I’m not a dealer. They continue to feed me the Covid excuse. It’s funny though, nothing else we’ve dealt with is running behind. So we are continuing to sit at a standstill and who even knows if they will show up August 22nd.
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February 2023 by Isaac Subias
This is by far the worst customer service I have ever experienced. They do not honor anything they say. I asked for a tech to look at our solidify doors and they did not show up. When I called again they said gas prices were to high to send a tech. DO NOT BUY FROM THIS PLACE
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February 2023 by Nick Roger
Ordered windows first week of January, and still haven’t received all of them. Initially we were supposed to receive on 4/21/2022, and only 2/3s of them showed up. We were told the rest of them would arrive 5/20 then that got pushed back to 6/6, and now pushed back to 6/14. Very unprofessional and unreliable.
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February 2023 by Courtney Flanigan
Buying from Showcase for our new build's windows has been our BIGGEST REGRET!! We ordered our windows Dec 3, 2021, and were told 12-14 week lead time. So we broke ground and planned the framing around that time frame. Since ordering our windows Showcase has only given updates when WE checked in on the order, they have NOT ONCE reached out to inform us of the 7 CHANGES TO OUR SHIPMENT DATE. (At one point they stopped giving dates and told us it could be anytime in the MONTH of May!!) We are now on WEEK 27!! Told we would be getting within 1-2 days when we talked on Tuesday. Now being told won't receive them until Monday! Absolutely ridiculous way to run a business and leave customers left in the dark with no information on orders. We have received zero apologies, or any actual information to give us insight into why our order has now taken 27 WEEKS!! This extreme delay has now cost us over $5,000 because we had to halt construction waiting on our windows! 10/10 DO NOT RECOMMEND this company!! DO NOT WASTE YOUR MONEY OR TIME!!
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February 2023 by JT Bailey
Too many issues to name. Ordering windows for new house during pandemic took 26 weeks vs told 12. The bigger issue was extremely poor communication. They missed multiple deliveries and said windows were on delivery but they were not. They deliver windows without panes and with cracked windows. Even 6 months later I am still waiting for inside window divider. And quality was below standard. And their distributor in New Orleans, luxury windows gave up on us.Their owner stopped communicating and said there was nothing else he could do. One of worst experiences we have ever had.
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February 2023 by Terry Bloodworth
Not a very good experience. Ordered window first part of January 2022 was told they would be delivered end of April 2022(had to pay in full before they would build). Last week of April call to make sure everything was still on schedule and was told yes. Had brick and mortar delivered. First week of May call again only to find out that they had not even started our windows they didn't have any glass to build them, So they sold us windows and didn't have the material to build them(and they knew this when they sold them too us). Was told that we would have windows the end of May, then the end of June, then the end of July. Finally got them the end of July all but one which came a few weeks later. Some of the mortar got damp due to long wait although I covered it up with two tarps, had to replace them out of my pocket. Had I not been told it was still on schedule for the end of April I would have waited on the brick and mortar.Having to wait the extra 3 months on the windows to be able to move forward with bricking the outside and install sheetrock on the inside, this delayed my completion date by 3 month. Now the percent of a mortgage load has gone from about 3% to 8%. This is a big increase in the payment each month. Had Show Case Windows delivered the windows when we were told they would be delivered then we would be locked into a better percentage rate. We would have been finished with our house by the end of July instead of the end of October.
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February 2023 by Missy Shuggenah
1 star, because the windows are good windows. I would LOVE to be able to recommend them to customers. But, I can't put anymore builders and home owners through the horrid process the last 3 went through over the last 9 months. They were all super patient until we rubbed up against issues with Showcase.Minus 1 star each for dishonesty, poor customer service, sending the wrong replacement, and lack of follow up.I get there is a supply chain crisis and you can't always control when you get materials or what one of your suppliers does, but leaving distributors, and by association builders and home owners, hanging in the wind totally sours everyone on the product.I highly recommend you get with Plygem at their Bryan plant. They seem to be the only window supplier that knows how to do customer service right, before you destroy what little reputation you have left.
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February 2023 by Jeff Mathes
This company doesn't even deserve a 1 star rating. I am a builder and they told me that the windows would be in at 16 weeks and now going on 23 weeks, still waiting. Just found out after calling multiple times that they would not arrive until the 15th of September which would put this 12 weeks past the due date they promised. This delay has held up the construction on multiple builds and costing me several thousand dollars in interest along with more issues. Not to mention the houses are sitting without windows and doors on them which is not good to do for a long period of time. Do not order from this company!!!
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February 2023 by Nick DeWaal
NO STARS! Worst Company ever! Product is horrible, they are beyond late on all orders (8+ months) which is ridiculous and ruins projects. Their customer service is horrible, and their warranty team is a JOKE. They need to figure it out or they will be out of business. Do not use Showcase!
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February 2023 by Charlie Coco
Horrible Company! Do not buy! This company has ruined my reputation as a contractor! Stay away
