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June 2023 by Tomi Pineda
The guy Ali was being very inappropriate with my sister. Asking if she has a boyfriend, and if he could text her since he had her number. This is not what customer service should be about. Would recommend all females to avoid this store unless you want to be harassed
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April 2023 by Sharon Gray Pollard
Helpful service A+ to Isaih
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February 2023 by Carol Phillip
Great customer service, save me a lot of money ?
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May 2022 by Major Deal Publishing
Great Service Isiah!
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November 2020 by Courtney Jordan
Listening and trusting an associate here caused me an unnecessary $300. She suggested the program SmartPay and I agreed only because she stated the first 90 days are interest free and you can pay more than your minimal due. Well after speaking with Smartpay the next day, I learned neither one of these statements are true. To make matters worse, once I was correctly informed how the company really operates I went ahead and paid it off and was charged a 20% early pay off fee... I went back and spoke to the manager about my experience. He apologized and compensated me with refurbished head phone, the charger was missing out the box and the left earbud did not work.. Long story short, stay away from this location and Smartpay.
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September 2020 by Javier Merino
Nice store Great customer service,Amber is awesome she always acknowledge you even when she is very busy she truly cares for her customers.
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July 2020 by stephanie bustamante
Went there just to pay my bill and the guy I believe who’s the owner was weird. He put his arm around my shoulders and asked “if this is okay?” Someone walked into the store and he immediately let me go and told me to come around the counter so he can help the customer and then I can pay my bill. I walked out
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September 2019 by Michael's been here
I tired calling this place 2 or 3 times and they just hang up on a person as you speaking to them un professional metropcs should look into they staff and get thnigs done right
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June 2018 by Sherail Thomas
Friendly people great customer service!!
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May 2018 by Sana Rayyan
Great customer service and well informed about the phones
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May 2018 by Unknown Unknown
I use to work here as well, they sell refurbished phones that metro pcs has no knowledge of at full price that you will most likely have several problems with later on down the line and lock your account with out your knowledge to make sure you can't acces it unless you come into That exact location, all the owner cares about is making a sell. Customer service isn't the most important thing at this location, your money is.
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January 2018 by Mateba Harris
I went to purchase two cell phones as Christmas gifts. One phone was out of stock. The customer service representative told me all stores were out and refused to contact a different location to inquiry. I called the store on Texas Parkway, and they had an abundance of phones. The customer service rep at Murphy Rd. location was unaccommodating. I will drive a few extra miles to visit the Texas Parkway location.
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January 2018 by Monifah Hall
They were slow
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September 2017 by alex zerrano
I use to work there they do a lot of fishy thing there. Owner will screw you over if he cans.
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May 2017 by Fred Webber
I first went about 2 months ago. Great customer service & very informative about the phones & plans.