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April 2024 by Samuel Gettman
The pharmacists and staff and extremely helpful. I've been having issues getting my ADHD meds and they've been super helpful either getting the med refilled or finding a pharmacy with the meds in stock.
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December 2023 by Felix John
One of the most unprofessional guys working there in this pharmacy. The pharmacists are rude, and not at all helpful. They never have medication available and customer need to waite atleast 3 to 4 days to get their medications. They don't refill your prescription until you requested for it.
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May 2023 by Warren V.
Kroger discriminates against shoppers without phones by offering discounts on certain items through a digital app.
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December 2022 by Doug P.
I have been a Kroger customer for over 30 years and have shopped at several different locations during that time. The Kroger located in Missouri City at 6220 Hwy 6 has gradually declined to be the worst grocery store I shop at. The cashiers and people on the floor are friendly and try to help as much as they can but the problem is in the "ivory tower", that is, management. I went early this evening because they had some specials advertised I wanted to take advantage of and needed other items also. Every item on special I wanted was sold out. This is commonly the case with the specials at this location. The dairy case was also depleted. There was empty shelf after empty shelf and the milk we usually buy was sold out. A type of lettuce we like was on sale and sold out. I asked a couple of people working on the floor to check to see if there was more stock in the back and both were very polite and went to check. Of course, they came back with "no". They recently "upgraded" their self-check-out registers and, again, demonstrated an apparent lack of awareness of the needs of their patrons. Specifically, they chose units without the hand-held scanners their competition has so if you have a heavy item like a case of soft drinks you have to wrestle it across the reader. They also typically have only 2 or 3 cashier-assisted lanes open in an attempt to keep labor costs down. I have recently started shopping at the H-E-B which is a little further away but I can almost always find all the items I wanted including items on sale. There are always people on the floor who are eager to help should I need it and they always have many cashier lanes open for those who want help checking out. I have spoken with the floor managers at Krogers several times over the years and they express concern but conditions continue to get worse. It seems the people in management who could correct these problems "aren't getting enough oxygen". If I am going to have to leave Krogers and go somewhere else to get all the items I need I may as well just start there to begin with. I prefer not to post negative experiences. I prefer to share the positive but enough is enough!
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September 2022 by Aditi Chokshi
This pharmacy is filled with the most caring and competent individuals. The main pharmacist and all of the additional team members consistently go above and beyond to help my family answering questions, getting medications on time, and helping to get a clear picture of how much things will cost. Grateful to have them as our anchor pharmacy.
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June 2022 by Mary Patch
This pharmacy sucks plain and simple. They don't answer the phones after being on hold for 20-30 minutes. Tried to get a refill and they said they needed a new prescription. I called my provider and they were really confused because I still have my refills for another 9 months. So I had them send it to CVS instead and was able to pick it up an hour later. Oh and THEY DON'T EVEN HAVE A DRIVE THRU. People that work behind the counter are completely useless and will give you an attitude for no reason.
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March 2022 by Linda M.
This review is for Kroger at Lexington and Hwy 6 in Missouri City. I left almost in tears....there was only 1 checker--two when i started shopping --but people need breaks. There were 5 people in line -- with full carts. I used self check out --the lady in the self serve area did help me--the only positive. By the time I finished, I was sweating from anxiety. This is not the first time. I finally got the message. It will definitely be worth the extra 8 minutes to drive to the H‑E‑B in Sienna. This Missouri City Kroger is no place for anyone over 70. The Sugar Land Kroger store is not like this --they have plenty of help, but it is much further away. Management executives could fix the problem in Missouri City, but apparently this area is not worth the extra help investment--and that means those execs higher than the manager.
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February 2022 by Tavion R.
Called the bakery to order a cake and the phone rang for 20 min nonstop. Called another department to get in touch with the bakery and was told that people were back there, and we were still on hold for 20 more minutes. I'm confused as to whether the workers are in their station or not, but that's terrible service. Definitely wouldn't recommend
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January 2022 by Darius W.
I had an online order placed for three boxes of diapers. The next day, at 4am the ordered was canceled by the store. I called the store and the store manager Tim completely dismissed me and hung up the phone in my face! This is an essential item and I feel horrible that I can't rely on my neighborhood store for the essentials. I will never shop here again.
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January 2022 by Jenifer G.
Just bit into my apple and saw this ! Their "freshness guarantee" is a joke! IF we do return an item (such as this) we get eyes rolled and nasty attitudes. We shop only at Kroger. You'd think they would value their customers more when we tell them the freshness just isn't there I guess we will take our business somewhere else now.
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September 2021 by Mariqueta A.
Impt item Cheesecake brown rye breads not included on delivery Due to glitch in computer during online order as per Kroger staff Inquiry
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August 2021 by Michael
Rarely answer calls and if they do they always puts you on hold.
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July 2021 by Mattie L.
I went into the pharmacy to get my prescriptions. Ms. Youan was very kind and compassionate with me when she explained a new prescription. She was very professional and thorough in her explanation. I was very surprised and very happy that her demeanor had changed. This is how all clients should be treated. The other staff members are always wonderful, now Ms. Youan is wonderful also! :-)
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April 2021 by Kelsey L.
My five star experience is based off of an employee named Blain. He was my bagger and was extremely kind, complemented my hair and as soon as he heard me mention I had kids, he wished me a Happy Mother's Day. Two very small gestures that made me smile and made my day a bit brighter. A little bit really goes a long way. What a day maker!
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April 2021 by Dean G.
The customer service at this Kroger has steadily declined over the 20+ years I've been shopping there. The Pharmacy has particularly suffered from a steep decline in service quality. My prescriptions have not been ready when the telephone refill service said that they would be the last five times. Self checkout equipment consistently cannot read my Debit card, though it works everywhere else I use it. Sadly, it's time to move to the new Kroger on University. Longer drive, but much, much better service.
