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May 2023 by Warren V.
Kroger discriminates against shoppers without phones by offering discounts on certain items through a digital app.
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December 2022 by Doug P.
I have been a Kroger customer for over 30 years and have shopped at several different locations during that time. The Kroger located in Missouri City at 6220 Hwy 6 has gradually declined to be the worst grocery store I shop at. The cashiers and people on the floor are friendly and try to help as much as they can but the problem is in the "ivory tower", that is, management. I went early this evening because they had some specials advertised I wanted to take advantage of and needed other items also. Every item on special I wanted was sold out. This is commonly the case with the specials at this location. The dairy case was also depleted. There was empty shelf after empty shelf and the milk we usually buy was sold out. A type of lettuce we like was on sale and sold out. I asked a couple of people working on the floor to check to see if there was more stock in the back and both were very polite and went to check. Of course, they came back with "no". They recently "upgraded" their self-check-out registers and, again, demonstrated an apparent lack of awareness of the needs of their patrons. Specifically, they chose units without the hand-held scanners their competition has so if you have a heavy item like a case of soft drinks you have to wrestle it across the reader. They also typically have only 2 or 3 cashier-assisted lanes open in an attempt to keep labor costs down. I have recently started shopping at the H-E-B which is a little further away but I can almost always find all the items I wanted including items on sale. There are always people on the floor who are eager to help should I need it and they always have many cashier lanes open for those who want help checking out. I have spoken with the floor managers at Krogers several times over the years and they express concern but conditions continue to get worse. It seems the people in management who could correct these problems "aren't getting enough oxygen". If I am going to have to leave Krogers and go somewhere else to get all the items I need I may as well just start there to begin with. I prefer not to post negative experiences. I prefer to share the positive but enough is enough!
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June 2022 by Elice Zona
Great experience using this florist! Beautiful arrangement and delivered very quickly to my friend at local hospital. Thank you!
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May 2022 by Harry Dibiase
Service was excellent! Sweet girl answered phone and took order! My friend loved the flowers!!! They were beautiful!!
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May 2022 by Christie Cline
I really appreciated the photo of the arrangement that I ordered via the Internet. The recipient really enjoyed the custom arrangement. Thanks!
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March 2022 by Linda M.
This review is for Kroger at Lexington and Hwy 6 in Missouri City. I left almost in tears....there was only 1 checker--two when i started shopping --but people need breaks. There were 5 people in line -- with full carts. I used self check out --the lady in the self serve area did help me--the only positive. By the time I finished, I was sweating from anxiety. This is not the first time. I finally got the message. It will definitely be worth the extra 8 minutes to drive to the H‑E‑B in Sienna. This Missouri City Kroger is no place for anyone over 70. The Sugar Land Kroger store is not like this --they have plenty of help, but it is much further away. Management executives could fix the problem in Missouri City, but apparently this area is not worth the extra help investment--and that means those execs higher than the manager.
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February 2022 by Tavion R.
Called the bakery to order a cake and the phone rang for 20 min nonstop. Called another department to get in touch with the bakery and was told that people were back there, and we were still on hold for 20 more minutes. I'm confused as to whether the workers are in their station or not, but that's terrible service. Definitely wouldn't recommend
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January 2022 by Darius W.
I had an online order placed for three boxes of diapers. The next day, at 4am the ordered was canceled by the store. I called the store and the store manager Tim completely dismissed me and hung up the phone in my face! This is an essential item and I feel horrible that I can't rely on my neighborhood store for the essentials. I will never shop here again.
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January 2022 by Jenifer G.
Just bit into my apple and saw this ! Their "freshness guarantee" is a joke! IF we do return an item (such as this) we get eyes rolled and nasty attitudes. We shop only at Kroger. You'd think they would value their customers more when we tell them the freshness just isn't there I guess we will take our business somewhere else now.
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November 2021 by Jackie Curry
Bakery lady was downright rude. Everything i wanted and suggested- she flat out said NO. Politely went across the street to Walmart who was glad to take my cake order. More importantly in a friendly suggestive manner
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October 2021 by Anya Evans
The pharmacy department provides awesome service!
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September 2021 by Mariqueta A.
Impt item Cheesecake brown rye breads not included on delivery Due to glitch in computer during online order as per Kroger staff Inquiry
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August 2021 by Cleta Hubbard
Customer Service has never been a priority in this store!
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July 2021 by Mattie L.
Since I've moved into this area, I decided to transfer my prescriptions. Everyone from the Technicians to Pharmacists Ms. Hattie Davis were very professional and courteous. I came in last week to pick up prescriptions I had called in and to also fill new prescriptions. The Technician nor the Pharmacist could not read the prescriptions. I told them to look at what the doctor had written before. They filled my prescriptions and I left. When I got home I realized the one for my lips was a cream but should have been an ointment. (I have dry lips). I called as soon I got home and took my prescriptions out of the bag and read cream. The Technician asked Ms. Davis if I could return it because it was the wrong one. I was told as long as it was not opened I could and the doctor corrected the prescription. I came in the next day and Ms David was not there. The Technician told Pharmacist Youan that the doctor had called in the correct prescription and I brought back the wrong one. Ms Youan immediately started yelling at me as if I were a toddler playing in the store, telling me they don't take prescriptions back especially if they are opened. (If she would concentrate on looking at the box, she could see neither end had been opened nor the tube penetrated). I didn't say a word. Then she said it could not be returned unless I had the receipt. I told her it was in the bag. She continued yelling and asked where is the receipt. I told her a little louder to open the bag. She is definitely NOT from Texas because we know how to speak to adults and children. She needs to go to anger management class and start all over. I'll give her an F- for professionalism and an A+ to the rest of the pharmacy staff. I have observed all of them with people on several occasions and they have been great!
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May 2021 by Cam Reeder
This location is in Missouri City, TX. I ordered yellow roses online. They called me to see where I wanted them to be placed at the destination. And when I say the flowers were so fresh & beautiful that you would think they were selected for one of their own family members. Excellent care, amazing product, and fantastic price.?