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January 2024 by lori whyte
"Hi there, I had a 10:15 am appointment with Dr. Monique Au today, but I arrived less than 10 minutes late. Unfortunately, upon checking in and paying my co-pay, I was informed that my appointment had been canceled due to my tardiness. I expressed my disappointment to the receptionist, citing that I've often had to wait well beyond my appointment time even when arriving early. I believe a 10 to 15 minute grace period is standard in such situations. As a result, I'll be seeking a new primary care doctor and will not be returning to Houston Methodist. When doctors overbook, patients are made to wait, yet there's no grace period for patients. This experience has left me extremely dissatisfied with the handling of the situation, and I won't be returning. Thank you."
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July 2023 by Ahmed
Had an appointment at 1:30pm, arrived 20 minutes late, the receptionist said she has to reschedule the appointment because I’m late, I told her my car didn’t start and I had to replace it at the dealership this morning plus you will keep me waiting anyway even if arrived on time usually even more than 20 minutes but she insisted in rescheduling although I didn’t see a single person on the waiting area, so I cancelled the appointment.
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October 2022 by Lindsay S.
I went in to see Dr. Jeanne Smith today. She has been our family doctor for a year and a half or so. Firstly, she kept me waiting for 40 minutes. Regarding the reasons for going to see her, I have been struggling with significant hair loss, appetite loss with weight gain, depression, low energy, and high cholesterol. I told her of my issues and she was completely dismissive, "wo-man-splained" to me that of course, I had gained weight because I take my dogs on one walk a day instead of three now that my energy is low. Everything that I told her, she had a quick and dismissive reason that basically let me know that my issues must be because of my lack of care for myself. Her bedside manner was belittling, and completely lacking in any compassion and kindness. She left to get some paperwork and never returned, instead sending her nurse in to finish the appointment. I then went to the lab to get my blood drawn and she had completely messed up my blood work order, so much so that waiting for it to get figured out would have made me late for my next appointment. This all took way too long and left me feeling helpless, hopeless, and not valued as a patient. I have already started looking for a new doctor and will NEVER go back to see Dr. Smith. I am even contemplating using a different provider altogether (leaving Methodist for another health organization). The two doctors we have seen at Primary Care Group have been uninterested and dismissive. I am not impressed and will not be going back.
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September 2022 by Madison Hodges
Office staff aren't capable of personalized service. The practitioner I saw is unwilling to help provide assistance with anything; will refer out to other providers.
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August 2022 by Elizabeth Ng
Would never recommend this office. I’ve been trying to get an appointment for 3 months now. They rescheduled the first time without a reason and said I am not scheduled on their calendar the day of the second appointment. Very unprofessional.
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November 2021 by Tania A.
Had a terrible throat ache for like two weeks. It was a weekend and I couldn't stand it anymore. One of the worst mistakes of my life. People were ok but my bill came out to $1500+ with insurance. I'm never going to an ER again in my life. I learned my lesson.
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March 2021 by Tee
Suite 100 has horrible customer service. VERY unprofessional-especially nurse “Shaquietta”. She need to go back to nursing school. She is incompetent with poor understanding. The staff could be heard laughing at patients situations. I could hear inappropriate conversations about patients. There are too many doctors to be putting up with this unprofessional MESS!
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July 2020 by Allwin Chackalackal
I have went suite 210 for 3 time. Those three time the lady who working there always shows her bad attitude...in my opinion for the lab work dont vist here...u will wast ur time.
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June 2020 by Laura Ramirez-Bobby
Dr Kerry Laursen is a great physician. My PCP of 15+ years retired in 2018. I have been seeing Dr Laursen for over a year now. I love the access to the patient portal. It has made scheduling an appointment so fast and easy. During COVID I have been able to have TELE/VIDEO appointments with no issues. The staff has always been very polite and helpful.
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May 2020 by Kyla King
Dr. Adelola Ashaye is really good. She demonstrates patience, compassion and honesty when helping you with your healthcare needs.
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May 2020 by Utopia Vlogs
Absolutely poor scheduling services. My son is overdue for his 4 year vaccinations and they couldn’t get me an appointment , I have been trying to get the appointments but In vain . The staffs don’t follow up at all. The staffs at the front fest is not courteous at all . Disappointed with what they call ICARe value.
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May 2020 by joji jacob
One of the worst healthcare system, everything good in advertisements, all the staffs needs training how to deal with costumers; they don’t deserve even one star.
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May 2020 by Eric Hughes
Dr. Lincoln is awesome. Genuine care, very straightforward.
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July 2019 by David W.
After having surgery I needed to follow up with my PCP, I was told the soonest that I could see Dr. Ashaye or any other physician at this location was in 3 weeks. Ridiculous.....
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March 2019 by Linda J.
If you don't want your time to be wasted then make sure you avoid this practice. When I first came to this practice as a patient, I thought Dr. Ashaye was nice enough, but then the more times I went there, the more I hated going there. There is always an excuse. I've scheduled an appointment to be seen for A, B, C, and had her tell me she doesn't have time to see me for all those things so I need to choose one. What is the purpose of scheduling an appointment to be told that? Then as soon as you mention seeing another doctor, she all of a sudden has time to squeeze in your other needs. Forget trying to get your prescription refilled. They will always make you go in for an appointment. I understand some cases will need follow up visits, but not all of them do. It's like they want to waste your time so they can make money off of you. It's just been one issue after another and I find it not worth the stress to go here. Do yourself a favor and go to a different practice.
