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March 2024 by Cammie
Truly grateful that the new manager has come and join the team. He made a great impact in the beginning, but there are a few more rotten apples that need to find another job. He had made this particular location so much better despite the Nasty and disrespectful team's character. They can benefit from customers service classes. They don't realize or just don't care if we stop patronizing them they will not have a job. Oh one more thing Perla needs to go
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January 2024 by Jason Ramirez
What a great experience! Cindy is numero uno! Very helpful
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November 2023 by Sheik Walter: Davis-Bey
One of the best
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November 2023 by Juan Torres
I took a prescription from my Dr and they were able to fulfill the order within minutes. I didn't think I was going to get my medicine the same day since I got there at 7:15 and they close at 8; but I was wrong. The staff there was very helpful.
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November 2023 by Shereeglamartistry
I loved how organized and friendly the staff were. Super glad, that I switched to this pharmacy!
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October 2023 by Cesar S.
The pharmacy manager was very rude. He is the chinese pharmacy manager. He is not trained to handle customers.
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September 2023 by Melani
We had a terrible experience. Michael our cashier was so RUDE!
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August 2023 by Houston Foodies
Excellent service! They are very helpful with finding manufacturer's coupons on your behalf.
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August 2023 by Jacks
Pharmacist really went over and beyond for me. Advocated for me.
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March 2023 by Sonya G.
I am very disappointed in HEB's pharmacy staff. They have become a very rude group of people with strong judgemental tendencies. They are choosing not to fill prescriptions based on what information? Do they have my medical records, history, or any information other than a script written by my medical provider who DOES have my history. The ONLY information they really have about me is my pigmentation. I am a black female of a particular age with multiple ailments and yesterday I was not even allowed to use my Good RX discount cards. When I informed the young female that I wanted to use the discounts I was met with "it's not going to be any cheaper than what you are already getting it for". I felt embarrassed and belittled so i did not push the issue, but it would have been less expensive, which i discovered after paying and reviewing the charges after I left.I was even told that you do not dispense a medication that I have had filled by your pharmacy in the recent past. I called to get the status of my order and was placed on hold for several minutes and was given a time to pick up my order but never told that this particular medication was not carried. I was specifically informed that 6 scripts would be ready in an hour but when I arrived they realized that they do not stock the only one that is controlled and this was not determined until I was standing in front of them! So how should I take this? I was requesting a script that I have had filled multiple times by THIS pharmacy, you had it on the list to be filled when I called to get the status and confirmed that 6 scripts would be ready in one hour and when you see me, a black female standing in front of you, you no longer stock the only controlled script on the list. I will reiterate that I am very disappointed in the "HERE EVERYTHING is BETTER" chain making relief in Healthcare their personal battle (in my opinion) to diagnose their customers based on pigmentation rather than need. I have had arthritis that has caused me pain since I was 11 years old and I am much older than my 11 year old self It was called juvenile rheumatoid arthritis and if anyone knows anything about arthritis it did not get better with time and in my case it has progressed to osteoarthritis and I am now being judged like a junkie for trying to have some quality of life. I am plagued with arthritic pain in multiple areas in my body. I have subscribed to all of the various requirements the government has required of me and there is no relief. In some cases the pain was increased.HEB, PLEASE check your sensitivity level particularly with your pharmacy staff. Maybe sensitivity training is something your staff would benefit from because I have definitely experienced their lack thereof.
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January 2023 by cristina pena
Not very friendly when I went to pick up my medicine. The girl Cindy was not nice
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January 2023 by Jo Ph
Pharmacy is always busy and bit slow for me. Clean and safe location.
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December 2022 by Sophia C
Very helpful and polite. Thankful for them helping out my sister.
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November 2022 by Katrina Hudson
I spoke with Hunter regarding my prescription. He was so helpful. That kind of customer service is very appreciated.
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October 2022 by Hill Branda
Busy but friendly. Can get vaccines, sometimes w/o an appointment.
