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November 2023 by Eldaliz Lara
Maribel was such an awesome help and provided great customer service
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August 2023 by Pamela Guice
Staff was courteous and helpful. My first visit and I will be back.
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July 2023 by Ndorimana Elesie
Ms. Maribel customer service was very amazing. Showed us all the wigs we needed to see and also ordered a wig that we needed. She makes this store bright with her warming personality.
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July 2023 by Chelsea McGhee
Selene!! She was amazing she helped me so much throughout the experience!! Will def come again!
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July 2023 by Realty Boss
omg the team here is amazing!!!!! i felt pretty going through some crazy medical issues. they made me smile SO MUCH !! thank you alex, maribel, michelle
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July 2023 by TheLarry FromAbove
Thanks to Maribel I didn’t have any problems when it comes to assisting you she was patient and kind when it comes assisting you personally.
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June 2023 by Lauren Sutcliffe Volcansek
omg the team here is amazing!!!!! i felt pretty going through some crazy medical issues. they made me smile SO MUCH !! thank you alex, maribel, michelle
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June 2023 by Diane Wilkes Tribitt
UPDATE: I went back to the store today & ended up speaking to the same person as per my original review. However, this time the outcome was more favorable. He was the manager on duty & shared he was following policy. I explained my dilemma again & we even researched my purchase and he understood my position. He gave me the credit for the item I was trying to return in order to make another purchase of some items I had forgotten. It turned out to be a win-win, but it shouldn’t have taken all that to recognize what was the right thing to do. I prayed before entering the store and asked God for wisdom to say the right things & not get upset AND for favor to be granted my request. My prayers were answered. I changed my rating from a 1 to a 3 only because things worked out, but again, it shouldn’t have required me making a second trip to the store.ORIGINAL REVIEW.One experience caused me to give this rating. Had I not been treated as if I were trying to do something wrong, my rating would be different. On June 11, 2023, I went into the store to purchase braiding hair which I’ve done many times since the store opened. I am enrolled in their rewards program & if the history of my purchases was checked, he would have seen I’ve been a loyal customer.Anyways, I purchased 4 packages or the Expressions pre-stretched hair (3 bags of 27 & then 1 bag that was a mix (1B27/30). I did this intentionally because I’d never worn the lighter color alone & was concerned about how it would look since my original hair color is dark. I tried to also purchase 100% human braiding hair in the 27 color (deep wave), but they didn’t have any. I purchased several other items as well. Fast forward, yesterday, I went & got my hair braided and didn’t have to use the darker hair after all. So, I decided to take it back (not to get my money back) but to simply apply the credit to a new purchase because I needed a protective covering for my hair to maintain it and forgot to purchase it. I had my receipt with me but when he scanned the hair, he said it wasn’t purchased at that store. Clearly, the receipt showed the date, time, location, & cashier who rang up the sale. The issue was the cashier scanned 1 bag at $5.99 & then just multiplied it by 4 bags. I didn’t realize that because one bag was a different color, she should have rand it up with its own code. I didn’t ring it up, she did. I don’t know their ring up policy, she should, but I don’t fault her because she was very nice and helpful to me during my visit. However, what bothered me is when he asked me which color was in my hair, I told him so he went to get a pack only to tell me that those weren’t from the store either & maybe I bought from another store. At this point I’m getting a bit frustrated because again, I have given you my receipt, I’m not asking for my money back, & now you’re calling me a liar (in sort). Being the educated & mature woman I am, I knew I was getting upset and was beginning to feel typecast. I left the store vowing not to give them my business again. Yet, this morning I woke up feeling that as much money as I have spent in that store, I didn’t deserve to be treated as if I was some random person trying to get over. I understand that “other” people may have done this to them before but KNOW YOUR LOYAL CUSTOMERS. I’m not easily mistaken because of my skin condition. I do plan to go back to the store and speak to the manager today because while it’s only a $5.99 purchase, it’s the principle that I came in with what I purchased, along with a valid receipt & I could present the credit card I used had he asked. I’m hoping that this matter can be resolved so I can come back and give a more positive update on the outcome. I really shouldn’t even have to go through all of this.
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June 2023 by Malverick Reese
Selene is an amazing helper and she help me and my aunt find exactly what we need! If you ask me she deserves a promotion!
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June 2023 by Baddies N Bootz Social Club
Very clean and organized beauty supply. Great customer service
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May 2023 by Esther
I had a great time shopping here. Everything was easy to find and Selene was very helpful. She answered all my questions and gave me great suggestions. Thank you!
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May 2023 by Talisha Griffith
I have always had a great experience . Today Selene assisted me and she was very helpful as I was in a rush looking for a wig I purchased from your location before
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April 2023 by Natasha Martin
Customer service was everything!! Store is always in great condition and they are willing to help with any questions you have.
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April 2023 by Andrea Lewis
My favorite beauty supply! Friendly & knowledgeable staff, always clean aisles and nice products.
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April 2023 by Diamond
selene customer service is 10/10. she was very helpful and patient.
