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November 2023 by william mccardell
Great experience, they were very nice and very informative , the lady upfront ms Jay was very knowledge-based and knew exactly how to fix my problem , i highly recommend this shop . Great prices as well
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November 2023 by Charles G.
Grace Auto Max car repair on Texas Parkway in Missouri City, Tx, charged me over $1800 for a part costing $145. The part lasted a week and they refused to refund the charge. They did not respond to my numerous complaints. They were aware that I am retired on limited income and charged me more than my 2004 car was worth. I would not recommend Grace Auto Max to anyone!~
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November 2023 by L Jr
My experience so far has been pretty good. Although I must say I'm still on my journey with Grace Auto Max. 2 weeks ago my Jeep Cherokee radiator went bad. Grace found the radiator when most couldn't find it. The service was prompt and the professionalism was 5 star! I did however experience some starting issues after picking up my Jeep while leaving work. But Grace did send a tow to pick the car up and is currently diagnosing the problem. ( that's why I'm still on the journey) but so far so good ..I will update again.
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November 2023 by Jerold Green
Work was done professionally and within the timeframe they projected. Fair price for service performed. I will go back for my other car repair needs.Glad they made an ownership change. Grace Auto Max is good. Auto Max, previous name and different ownership, was horrible with communication and quality work.
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October 2023 by Sheila Miller
I had not been there since new ownership. Very courteous, professional. Performed job within the time frame specified. No complaints. Aware of my concern that I do not sqealing brakes. Understood my request and explained the causes and mechanics of the brakes. Only thing I would say is check your online appointments or just take them away if unable to check them. Making an appointment online and in person was easy.Services: Air & cabin filter replacement
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September 2023 by Jaden Adams
Want to get scammed out of thousands of dollars? This is the perfect place to go to. Customer service is horrible and there not communicated at all . They can’t fix anything nor know what there even doing . My girlfriend was without a car for months over just a simple fix . Don’t waste your time . This place stinks .
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September 2023 by Marguerita
I’m a first time customer and I had my 2002 Jag towed to them. I’m absolutely impressed by the quality of service, the impeccable customer service, and the overall cleanliness of the establishment. Everyone was so kind and respectful. I was kept updated on the status and the repair on my vehicle took less than 4 days with them locating the parts! Anthony, thank you for your kindness and your willingness to step out on blind faith alone to help people you just met! I have told everyone I know about Grace Auto Max! I’m a customer for life!Services: Auto power window repair
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September 2023 by bayli mosley
Where do i even start? This has been the longest and most stressful two months of my life. I took my car to this establishment because there was a loud noise coming from under the hood of my car. They fixed the problem and I paid $400 up front but the the total was $778. I decided to sign up for a payment plan with them which they did not abide by. Instead of taking a certain amount of what i owed on the agreed specific date, they unknowingly took $300 from me weeks after the date they were supposed to. Three days after I got my car back it started to stall on me which left me stranded in the street. I took my car back to them hoping they could fix the problem, which lead to me having to get my car towed there 3 more times because of the same issue and me being stranded each time because they could not figure out what was wrong with my car despite doing multiple diagnostics on the car. Every time i I got my car towed to their business they told me a different story about my car each time. At this point I’d already figured they were making things up to get money out of me. The worker Anthony, is very rude and has a disgustingly nonchalant attitude with myself and my parents every time we expressed our grievances about them not doing their job properly and professionally. He has lied to me and my parents about the conversations he’s had with each of us regarding what they did/ were going to do to my car and how long they’ve kept my car which was for a week each time it had to be towed back to them. His communication was awful I always had to call them to check on the status of my car. He is very unprofessional and should be fired for the way he speaks to their paying costumers. So in all, I’ve spent almost $2,000 and will never be returning to this establishment again. This has been a horrible and mentally draining experience for me as a 23 year old girl in a male dominated environment. Please do not go to these people they do not care about ur safety or giving great service all they care about is money and they will drain you of it.
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September 2023 by Carla Johnson
They’ve done my vehicle’s oil changes and inspections and they are always quick and very courteous. My most recent visit was for a battery installation. The price they gave me in person was different than the one over the phone however without any issue, they adjusted it immediately. I appreciate their level of integrity and would definitely recommend.
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September 2023 by Dale Thomas
The environment was warm and courteous.They recognized me from a previous visit. That previous visit left me feeling comfortable enough to return. I asked a question about my service and was given a satisfactory answer. The overall experience makes me willing to recommend this shop to my dearest of friends. I won’t hesitate to refer others “Grace Auto Max”. OOoo and the wait was not long!
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September 2023 by Bruce White
I had an excellent experience at Grace Automax! My sons AC started acting up on a Saturday morning, just as he was leaving home to return to college. Reggie and Anthony at Grace got us in and out quickly on a busy Saturday so that he could get on the road for his long drive back to school. They were very professional and the service was top notch! Grace is my go to for auto repairs from now on!Services: Auto A/C recharge
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September 2023 by Othaz Norton
The job was done expeditiously and professionally. I had been going to the dealership for auto repairs and waiting for weeks to get my car back. I drove into Grace Auto on a Monday morning; got the diagnoses on Monday afternoon; after my warranty with Carshield was approved on a Tuesday afternoon I had my car on Thursday. The front office was neat and clean and the service was very professional and courteous. Thank you for your service and I will be back.Services: Auto water leak repair
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September 2023 by Chidinma Mba
They are fast and reliable, my car was fixed earlier than expected with the faulty parts working perfectly. The atmosphere of the environment is conducive aswell. Recommending grace auto max to everyone in need of good and professional car services.Services: Electrical
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July 2023 by Heather West
Super helpful and easy to work with. Anthony was my service technician and he called to update me and gave me time to get my payment together. Great place. They are thorough and get things done on time
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July 2023 by Julna Boykin
The two guys at the desk was very professional, courteous, prompt and very kind! My car was in bad shape. Now it rides brand new. I will definitely recommend them. Any service needed on my car in the future Grace will see my face!!! Thank you guys @Grace Auto MaxServices: Air & cabin filter replacement