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January 2024 by Jon Brou
The operators were nice, but the service was poor. I requested a tow truck 2 times. No one came. I had to hire on my own.
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May 2023 by Anthony D.
Service is declining and rates are increasing after no tickets or accidents over a six year period. I'm ex military and a federal employee. I could at more but no need to throw people who need employment under the bus. add more*
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February 2023 by A Ver
It was great experience that I came in this location for my Int’ Driver Permit. Ariselda went above and beyond and she always smiled while talking with customers. When I asked her about AAA services, she’s confident to reply to me and recommended me some valuable knowledge. This lady is a rare gem that the company should keep her at the top! Highly recommend!
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November 2022 by Fuhui Zeng
I was looking for a boat insurance there last Friday, The agent lady told me will call me back in 15 minutes after received my personal informations, Never got any phone call. In next Monday, I made call again, She asked me information again, After I hold the phone for 5 minutes, She said needs more time, Will call me back in 2 minutes, Sure not again. I have be AAA member more than 10 years, I will never go back to this location anymore.
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November 2022 by Andrew Mehring
Wonderful people working here. They patiently helped me with a non-standard passport photo. It took a few tries, but we got it! Big relief for me!
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July 2022 by Jaycee S.
If I could give them zero stars, I would. I have been a AAA Travel Club Member for more than 20 years and I have carried AAA Home & Auto Insurance for more than 8 years. Until I visited the Missouri City, TX office today, I have always had an excellent experience when visiting a AAA Office. However, my experience today at the Missouri City office leaves me angry and disgusted. I need a passport style photo for a visa which had a specific measurement parameter. The two women I spoke with at the reception area were negative, whiney, and just downright unpleasant about it. I left and went to a CVS Pharmacy down the street where a team member in the photo department, who was friendly and professional, approached my request with a positive, can-do attitude. She was easily able to produce the needed size photo. Shame on AAA Missouri City. Hats off to CVS Pharmacy.
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February 2022 by Juliet Anugweje
My experience was horrible. I waited for AAA for @3hrs. The local office was not helpful. I have been a member for @18yrs and rarely uses th e service. It was a nightmare.
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December 2021 by P.
The Branch Business Manager of this location, Mr. Bhashkar Patel, helped to quickly resolve a problem I had relating to a new auto policy. His abiiity to put himself in my shoes helped turn what began as a very bad experience into a very good one. I have been with AAA for 12 years. With the trust gained from this recent experience I plan to continue that relationship.
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December 2021 by Cynthia “Frenchie” Lefebvre
Fast service, problem solving not good . Not received info promised by end of workday and still waiting 3 days now
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November 2021 by preese100
OMG! I was locked out of my car while it was still running (keys still in ignition ). Called AAA and their representative was caring, efficient, and prompt. Their contracted service person arrived pretty fast for which I was extremely grateful and was impressed.He followed their protocol and carefully reviewed my identification. My issue was resolved and I am very appreciative to AAA !!
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November 2021 by Vanessa B
I called to see if I could make my annual payment over the phone and the staff was very pleasant in assisting me , making my experience that much more accommodating. Thank you
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September 2021 by Junky Mailhai
I just stopped by this office to get my international driving permit. The lady in the office was so nice. She is the one who uses the walker. She is such a lovely lady. She took care of everything and was so professional and polite. I was in and out in less than 10 minutes. Will definitely be visiting this office again.
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September 2021 by Rose Edwards
I called to inform them of renters insurance I no longer need because we purchased a new home. The agent that helped me was very polite and helpful she made sure my credit was given back to my account. Thank you AAA
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September 2021 by Charlie Wang
Nice place to get info and free materials if you are a paid member. It's always good to have a physical location for service like this that meets people's need.
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September 2021 by Darlene McKinney
Prompt reliable service.
