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August 2024 by Tony Contreras
Never ever get this bank ????? , if you are new never get ibc I really don’t recommend I been having troubles with the ATM doing deposit and withdrawing money since I made my acc with them I’m going to Bank of America I do recommend that one
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November 2023 by AR fm
Why do y’all shut off the deposit option half the time if not more? I’m switching banks. This is annoying.
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September 2023 by Rdz Fam
Why do y’all shut off the deposit option half the time if not more? I’m switching banks. This is annoying.
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September 2022 by Ana Guerra
This is literally the worst bank. I cant even count how many times they make wrong deposits to wrong accounts wrong amounts. It’s ridiculous how they are still in business
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August 2022 by Alberto Sanchez
Excellent staff and courtesy
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December 2021 by Jessica Medrano
Never again will I do business with this bank. Had never experienced this type of treatment until today. Very rude ( drive thru window ) I will be closing my personal account with them as well as my business account. You all need to work on professionalism and how to speak to your customers. I will be contacting the branch manager as well . I will not let this happen to anyone else
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December 2021 by David Garcia
ATM never works
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November 2021 by Christian Botello
Only bank that cant fully cash deposit my check. Only half.. Never going here. Just to take out money. From the atm.
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September 2021 by Doc Vince Vicente
Great staff helpful and very considerate. I came ina minute after closing they still allowed me to come in and do my deposits
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March 2021 by Juan Repetto
Great service
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March 2021 by Vivi Mata
I've been with this bank for years and I've never had any problems with customer service but Donia and Misty were very rude. Changing banks.
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February 2021 by Doc Vince
Great staff helpful and very considerate. I came ina minute after closing they still allowed me to come in and do my deposits
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January 2021 by Oscar Hernandez
ATM NEVER works... always out of service and people in the bank don't seem to care.
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August 2020 by Julio Silva
Nothing seems to work at this Bank. Can never use the ATM to make a deposit. No sense of urgency to fix the problem No help from employees inside the bank. Need to change banks. No help at IBC
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February 2020 by N
Unfortunately I can't give this IBC a negative rating. In 2016, my account was being used to cover a complete stranger's over draft checks. When I called to notify IBC to have my money reversed Marty Charles refused to approve my dispute and I never saw that money again.Today, Eileen in the Sharyland-Shary Rd branch had the most atrocious customer service. I couldn't remember one if my acct numbers so she asked for my social. I wrote it on a piece of paper she handed me then she asked me for that paper because I wasn't allowed to take it. (The paper was blank on the opposite side) She went on and on about how nothing is thrown away there and how it's all shredded. I told her I was going to dispose of it in my purse since it WAS my social security number. She got the paper from me,marked some scratches over it, then went over it with white-out; she's still talking this whole time about shredding. I then gave her one of the three accounts numbers I have then she made a comment "well if you knew your account number I didn't need your social", to which I replied, "you asked for my social because I didn't know the newer account number you needed". I had already mentioned that I knew one of my account numbers. She had horrible listening skills, no doubt. Next, when she she asked me to sign for my new card she then told me to "sign like you normally do". I reassured her my signature hadn't changed since 1998. Then she went on and on about my original signature card and the bank not paying my items if my signature was different. Im thinking well I suppose the bank should update all the signature cards that have been open since 1999 to ensure all signatures are up to date. I finally told her not to worry, those accounts weren't my active accounts since I use another bank. She again had a snappy reply "I see you have three active accounts". I reassured her those were only dump accounts to transfer funds to my son; I have all my money and loans elsewhere.IBC HR/ management staff: when you hire immature people you will have low grade customer service. Needless to say I'm zeroing out these three accounts not even wasting my time going through the process of formally closing these and never looking back.
