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November 2023 by JoshuaTree
My recent visit (around 7pm)to the convenience store left much to be desired. After purchasing a fountain drink that turned out to be disappointingly flat, I returned to HEB store seeking a replacement. As I waited near an open door near fountain drinks, I observed a female employee sitting near opened door so I asked for assistance. To my dismay, she responded in an unhelpful and dismissive manner, stating that no one else had complained about the drinks all day. Undeterred, I continued to inquire about the issue, only to be met with further rudeness as she informed me that she was on lunch rolling her eyes.Frustrated by this response, I approached the gentlemen at the front desk for help. Fortunately, one of them provided excellent service by promptly addressing the problem and fixing the drink dispenser. (ALL drinks were flat). After finally obtaining my drink, I took a moment to express my dissatisfaction with the female worker, urging her to improve her customer service. However, instead of acknowledging the issue, she defensively claimed she had no problem and justified her behavior by stating she was on lunch.This encounter was not only inconvenient but also highlighted the need for better customer service from certain staff members at the convenience store.
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February 2022 by Gerardo Rodriguez
Today at around 7:50am I was doing some shopping at your HEB on N. Conway and 495, and I wanted to use your Rest Room but it was closed for cleaning , the point is that the employee was very Rude with an attitude and refuse to allow me in the Rest Room. Told me to waite 10 min. (Im a 70 year old ). Continue to shop around and after 10 min. decided to go back to use the rest room, but the employee continue with the same attitude , arrogant and inconsiderate. My question to you is: is this necessary ? I Perfectly understand he was doing his job, but as a customer we expect a different way to handle this situation with dignity and Respect. I know I would.
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May 2021 by Melissa Morgan
Customer service from juan and his co-workers are way below heb standards.
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March 2021 by Maria Salinas
Great grocery store.
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August 2019 by Gilbert Suarez
Customers can't get through idle due to merchandise clutter. Only one door is open for entering and exit.
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February 2019 by Ramon Espinosa
I poured gas at a very low price
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December 2018 by Jorge Lara
Love this store great friendly employee s everyone knows your name.
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May 2017 by eunice saucedo
Fast and friendly service, awesome coffee and always has specials
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May 2017 by Rosalio, Jr. Rocha
It was good but cashier had a big trouble getting the hang of the cash register. Other than that service was great......
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May 2017 by Justin Martinez
Great quick stop also has an indoor store for quick grocery needs
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May 2017 by Eldifonso Ramos
Really convenient location comparable gas prices as well.
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April 2017 by Oscar Coronado
One of the easiest places to fuel up right away. Easy access in an out. Also the customer service is pretty good. I usually go by here on a weekly basis. No restrooms here guys.
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February 2017 by Jose Garza
Great and friendly and always used my HEB card and get 3 events off on my gas :)
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September 2016 by Yesi Trevi
Great for quick stops- even when it's super busy... This gas station is well maintained, clean, and always working... Gas prices are competitive... Never have problems with this gas like at some other places... Plus, there's a car wash that you can pay for at the pump...
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May 2013 by Andrea Walton
I cannot say enough wonderful, amazing and out of this world best service compliments for a store that incredibly exceeded my expectations. I called to order several poinsettas for my grandmother, who is on hospice. After sharing my specific requests and recent challenges placing an order for her, since I am 9 hours away. Rachel, the florist manager called other stores to organize my order and even delivered it to my grandmother and texted a photo to my family. I cannot thank her enough personally and professionally for making a lasting impression for my grandmother and Rachel sincerely touched my heart. She is an incredible asset to HEB and I hope they know how good she is. I will become an HEB shopper, wherever I am because her Rachel's above and well beyond customer service! thank you!
