-
April 2024 by Yaressi Hernandez (Yessie)
Okay, so let me first off point out that my son has autism and only him and I came to this grocery trip. My son, although he is only 3yrs of age, he's 3'7 ft tall. I put him inside my cart so he wouldn't get tired or run off while I got the "couple" of things I needed. Well, by the end of the trip, my son could barely move in the cart. This young man named Hector not only did he help me bag at the register, he also helped me load my groceries while I strapped my son into his car seat ❤️ that was truly helpful and one of the sweetest most kind experiences I've had at HEB.
-
November 2023 by JoshuaTree
My recent visit (around 7pm)to the convenience store left much to be desired. After purchasing a fountain drink that turned out to be disappointingly flat, I returned to HEB store seeking a replacement. As I waited near an open door near fountain drinks, I observed a female employee sitting near opened door so I asked for assistance. To my dismay, she responded in an unhelpful and dismissive manner, stating that no one else had complained about the drinks all day. Undeterred, I continued to inquire about the issue, only to be met with further rudeness as she informed me that she was on lunch rolling her eyes.Frustrated by this response, I approached the gentlemen at the front desk for help. Fortunately, one of them provided excellent service by promptly addressing the problem and fixing the drink dispenser. (ALL drinks were flat). After finally obtaining my drink, I took a moment to express my dissatisfaction with the female worker, urging her to improve her customer service. However, instead of acknowledging the issue, she defensively claimed she had no problem and justified her behavior by stating she was on lunch.This encounter was not only inconvenient but also highlighted the need for better customer service from certain staff members at the convenience store.
-
February 2022 by Gerardo Rodriguez
Today at around 7:50am I was doing some shopping at your HEB on N. Conway and 495, and I wanted to use your Rest Room but it was closed for cleaning , the point is that the employee was very Rude with an attitude and refuse to allow me in the Rest Room. Told me to waite 10 min. (Im a 70 year old ). Continue to shop around and after 10 min. decided to go back to use the rest room, but the employee continue with the same attitude , arrogant and inconsiderate. My question to you is: is this necessary ? I Perfectly understand he was doing his job, but as a customer we expect a different way to handle this situation with dignity and Respect. I know I would.
-
May 2021 by Melissa Morgan
Customer service from juan and his co-workers are way below heb standards.
-
March 2021 by Maria Salinas
Great grocery store.
-
August 2019 by Gilbert Suarez
Customers can't get through idle due to merchandise clutter. Only one door is open for entering and exit.
-
February 2019 by Ramon Espinosa
I poured gas at a very low price
-
December 2018 by Jorge Lara
Love this store great friendly employee s everyone knows your name.
-
July 2017 by R0B3RT
Quick, easy, and convenient way to get gas and go
-
July 2017 by Ana please
Great Gas Prices
-
July 2017 by Virginiaui Moreno
Hello good afternoon cousins go to your store
-
July 2017 by Sara Hooks
Great price
-
July 2017 by Andy Jimenez
Usually the lowest prices around
-
July 2017 by Kike cuellar
The gas station with the best price in the entire valley
-
July 2017 by Saul Roldan
No coffee????It's 5:30 pm Why ??? Now I need to go to STRIPES ....
