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February 2024 by James Robertson
I have visited this location several times. So far, I have no complaints about the quality of the service. The staff are professional and will take the time to explain issues.
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February 2024 by Ana Mary Muñoz
Excellent service, I took my son's car to have the brakes checked, they did a technical and visual inspection of the 4 brakes and it was totally free, it took approximately 4 hours but it was worth it because they removed my doubt by telling me that the brakes were good.
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December 2023 by Arttheterrible55
Mark and Alan were a great help today I had no trouble and my experience overall was easy and great
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November 2023 by Pedro Alvarado
Showed up at 4:25pm they dont close till 5:00pm for an oil change and they said they didnt have enough time to do another cause they had already put their tools away. They recommended i go to walmart. 1st time customer and never coming back again.
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November 2023 by Vilma Mancha
Great friendly service! My business is with Bridgestone, reasonably priced! Awesome crew!!
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July 2023 by Leo Hernandez
I just don't see how people who do this all the time don't know that you're not supposed to fill up tires like this. Can be very dangerous. Was wobbling all over the road. For 650 dollars could have at least mde sure the tire pressure was right. Also make sure to read your receipts before you pay because they added on extra stuff that I had not requested and without running it by me first.
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February 2023 by Jacqueline Retz
Excellent service and we were so happy they are open on sunday.Mike was so accommodating and fellows in the garage were gteat.Thank you!!!Gary and jacque retzHarpers ferry iowaService area mission tx.
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January 2023 by Luis Contreras (Zip)
They well rip you off if don't anything about cars believe me put hidden cameras when you take your cars remember folks how they operate they charge by the hour more repairing your car more money in there pockets they get paid commission.
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January 2023 by Jesse Alonzo
They take of me in a short time and great workers
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January 2023 by Roman Camargo
Mark the manager at Firestone is the best. Always takes care of his customers and does what he says. -Ramco360Service: Tires
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November 2022 by Brian Curran
Went for oil change,serpentine belt change, and brake flush. After about an hour, the manager came out to tell me that they weren't going to do the brake flush because the bleeders were rusty and they didn't want to break them. No option to go ahead and do it with the disclaimer that if one broke I would have to replace the caliper which I would have been fine with replacing.After refusing to do the brake flush, it took 2 more hours + to simply change my oil and serpentine belt.I am from Ohio and use Firestone for all my repair needs and never ran into the incompetence that I did at this Firestone. I will never use this location again and wouldn't recommend that anyone else would either.
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November 2022 by Melissa and Brian Curran
We went there for a brake bleed, oil change and serpentine belt. We had an appointment at 10 am to which we were early. While waiting in line, a woman was there with an issue and he flat told her that his guys were not skilled enough to do the work and sent her away. For us, an hour went by, then 2. Finally, the manager came out and said that they would not do the brake bleed because they couldn't take off what they needed to and stopped trying. No option for us to say "if you break the caliper, we will pay for another one"... NOTHING! Just that they refused to try. We were waiting 3 hours for an oil change and serpentine belt, with an appointment. We have always used Firestone for our repairs and have never had this happen to us. Not to mention that we used our Firestone credit card and was not given the guaranteed 5% discount. We paid full price for everything. Highly disappointed is an UNDERSTATEMENT.
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November 2022 by CHET HATZOLD
Always very upbeat experience when I visit my location Firestone Complete Auto Care Center
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November 2022 by Lee Trevino Jr
They quickly fixed the fuel pump/sensor on my Ram 1500! Great work and good warranty!
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August 2022 by Melissa M
I went into the shop because my car was marking an overheating problem on the dash. Sure enough, it was the fan that was busted (I had the same issue 1 year ago since there’s been a recall on the part, but the cost was nothing near the quote they gave me). They charged $80 for the check-up, which I expected, but when they called with a quote of $700+ I knew something was up. I asked for the breakdown, and they only mentioned the part and labor over the phone. It turns out when I went by to pick up my car and to pay the check-up that, they were charging me for an overpriced oil change and a filter change plus overpriced part and labor. The fan without a mechanic discount (which they should have) costs $300. They were charging me $300 for the part + labor.Luckily I found out my old fan had a lifetime warranty at the auto part store I went to, and I only had to pay for labor at a local trusted shop.I would advise folks who choose Firestone Auto-care to check the quote sheet for extra charges thoroughly. I understand paying for quality car care, but I do not appreciate that there was no transparency or a thorough breakdown of costs and that they overpriced their services.
