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October 2023 by Izzy Mendiola
The service department is the worst ever. The mechanics have no idea what they do. Had a new motor installed paid $7000 and they put putty to hold the motor stability bar to the frame. 8 months later guess what breaks the screws inside the frame since they were never secure and cost me a few hundred to fix. They wouldn't do it said it was not covered in the warranty. Never again
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October 2023 by Yung Ahn
Don’t let this dealer service department work on your car. They make something break on purpose then ask your money. If you agreed to repair, they just put it back to normal then collect your easy money with dirty smile.
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October 2023 by Armando Rodriguez
Purchasing a vehicle has never been so easy. Ivan was there to answer all my questions and they took care of everything. All i had to go in was for the test drive. Being the busy person that i am, they worked with me and even delivered the car! I would definately reccomend Bert Ogden Mission Kia to anyone! Ask for Ivan
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September 2023 by thomas violett
The entire process was very pleasant. The staff took such care that we were treated with utmost respect. They tended to every detail. I will recommend this dealership to all of our friends and family. They are awesome.
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September 2023 by Susy Martinez
It’s not every day you decide to shop for a vehicle so it’s very important that the place you stop at has knowledgeable and friendly staff. Bert Ogden Mission Kia is just the place to go, I was greeted by Olga Lissette who is a very friendly and welcoming young lady. Thru the whole process she was very knowledgeable, patient and helpful because purchasing a vehicle is not something to be taken lightly. In the end my family and I purchased the very beautiful Kia Carnival and we couldn’t be happier, thank you to the entire Kia staff for making it a memorable experience. We will definitely be back!!!
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August 2023 by T K
Bought two vehicles from Bert Ogden Kia that I wasn't able to find at the Harlingen store. Worked with Selena Garcia, a truly wonderful sales person by the way, and she made the process very easy. I'd work with her again to by another car in the future, but for now she sold us a '24 K5 GT as well as a '24 Carnival. Both of these are great rides, truly loving them!! The rest of the "team" was good, not a single issue in the process.
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August 2023 by Reynaldo Ramos
Came in for an oil change and at the time of payment employee BLANCA was extremely bothered that I presented a 10% off maintenance coupon. She shook her head and scolded me for not saying anything about the coupon when I checked my vehicle in. This is not good customer service on her part. What is the big issue with running the paperwork again seriously you all need to get better at customer service!!
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July 2023 by J. Ramiro T.
My Kia Sportage SX 2019 is ok Mechanically speaking, although I got some issues with it, but I'm really disappointed with the comfort side of the vehicle. This SUV has no options, it supposes to have all the options integrated in this model, however:1. Although it has power seats, doesn't have a memory preset for a seat and rear-view mirrors as my older 2004 Encore have.2. It has ventilated/heated seats and Auto Hold options. But you have to activate it every time you turn the vehicle on.3. Service was always a pain in the neck, you always have to wait the lady doing computer entries before you are allowed to state your problem, they never have a loaner while they keep your vehicle in service and they are always defensive putting the problems back on you.
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July 2023 by Claudia Rivera
Second Kia vehicle that we presently own. Every experience has been very pleasant. Every employee at Bert Ogden Kia has shown us much politeness, courtesy, and friendliness. I’ve taken our Kia Forte for oil change twice. Again both times as well as today’s visit left us feeling very satisfied. Thank You Bert Ogden Kia.
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June 2023 by Ken Howton
Not Good! In May they advised me online that my older Kia had a trade in of $24000. We opted to buy a new CX5, at $31000. The Mazda sales manager initially only offered me $16000!. We corrected that! We selected a vehicle and did due diligence...it was good. The following day we took delivery and at home discoved HAIL STONE damage that happened after we had examined the car. We also discovered we had been over charged $1000 and that the direction indicator was not working correctly. All of this was reported. As of June 20 the hail damage has been repaired, the indicator is still defective and I still don't have my $1000 refunded in spite of multiple promises.If you must do business with Bert Ogden Mission Mazda, may I recommend you double check everything and count your fingers before leave.
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June 2023 by Kuang-Wei Chang
Was in Harlingen on 5/27. Called the Mission facility to make sure the Kia Sorento I was interested in was available. Receptionist said yes- make the drive. Oh by the way vehicle is in the shops for repair, you cannot see it, we will text you when it’s out. I asked to see it in the shop because I wanted to purchase it- shop was closed since it was a Saturday. Fast forward 7 days, still haven’t heard from dealership so I call. Car has been sold.Horrible inventory awareness and customer service. Do not recommend.
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May 2023 by brilliantelegance
The dealership did a great job helping us find our New Sportage hybrid. We looked everywhere for months, and within a couple weeks they had it in stock and ready to buy.We love the features on our new kia. And you can't beat the best warranty on the market.Raymond from the sales team did a great job communicating, and made us feel comfortable and welcome. He was very knowledgeable with all of our vehicles features. He even showed us a few tips and tricks that we wouldn't have known otherwise.We would totally recommend Bert Ogden Kia Mission to anyone looking for a great deal on a new Kia.
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May 2023 by Andres Martinez
The salesman and everyone else we dealt with were very helpful, courteous, and informative. We are very happy with our vehicle. Although we have obviously not dealt with the service department, I am sure they will be just as helpful and courteous.
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April 2023 by AEbonee
Visited this location to get a security system upgrade on my Kia. I was greeted courteously upon arrival, offered water and coffee. The waiting area was open and clean. The Roku TV had family-friendly options to watch which me and another customer enjoyed. The wait time that was told was very accurate and I was given a full run down of information on what was serviced upon departure. Great experience as far as car matters go!
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March 2023 by BBDreamzZ
Thank you Bert Ogden Kia and our Sale Consultants Brandon and David for helping us negotiate a deal on a Kia K5, I was able to get for my mother.I highly recommend them both to anyone looking to purchase a vehicle with Bert Ogden.Once again thank you so much for everyone's friendly hospitality.