-
July 2024 by Victoria Renegar
Here's a review for Yvette Garcia:
I recently had the pleasure of working with Yvette to get my Kia Telliride fixed after a car collision and I must say, her customer service is absolutely first-class. From start to finish, Yvette communicated clearly and proactively, ensuring that I was kept in the loop every step of the way. She went above and beyond to work with my insurance company, meticulously explaining the situation to make sure all necessary expenses were covered. Yvette's dedication and attention to detail made the entire process seamless and stress-free. Her professionalism, kindness, and top-notch service truly made my experience exceptional.
Thank you, Yvette, for your outstanding performance and for setting such a high standard in customer care!
-
July 2024 by Ana Flores
Awesome service!. Staff kept me updated on my vehicle . She kept me informed of all the updates my vehicle was getting and changes that needed to be done. Thanks Yvette !
-
July 2024 by Ernie Alanis
Great customer services
-
July 2024 by mirna A
Yvette provided a great customer experience, the process was very smooth and she communicated at all stages of the collision repair process. All my questions were answered diligently and always with a warm demeanor.
-
July 2024 by Alessi Sánchez Villarreal
Excellent service from the Bert Ogden Body Shop in Mission, TX. My car was fixed in a timely manner and without any difficulties. The team, specially Ms. Yvette, handled my case with respect and dedication. I highly recommend Bert Ogden Body Shop.
-
June 2024 by Edgar Castillo
Yvette answered all of my questions and made everything clear for me to understand and i got my car back quicker than expected
-
June 2024 by Marilu
I had 2 claims on a vehicle. Marcelo constantly kept me updated, and Dolores went above and beyond to make sure my vehicle was taken care of. Thank you to Caleb and the techs for working hard to make sure my car was ready on time. Edgar worked on the paint job (which has a life time warranty) he did an amazing job with making sure "Hyper Blue" looks great again. This is an amazing team, will definitely be recommending.
-
June 2024 by Yvette Perez
Nicest customer service, great work on my truck
-
April 2024 by Nori Martinez
I first want to say thank you to the team for all their hard work to get my vehicle returned to me and in good order. I want to also advise that the admin staff learn to set their own reminders to call customers back and give status updates and call immediately on any chanhes made as to respect the customers time. My first repairs took almost a year and this second one over 3 months. Now I want to say I myself understand the past 3 years everyone has struggled with supply chain issues so I know where this hurts everyone. Now, going to what I just stated you set the expectation and should be giving if not biweekly updates at least a monthly courtesy call. You have time! You have a sign as you walk in the door that states the high standards you abide by. Can your customers vouch that you do? Again I want to thank the team for getting my car back to me in good working order.
Semper Fi
-
April 2024 by Emma Muñoz
The staff is friendly especially when I called for updates. Marcelo Chávez is professional and honest when status giving status of repairs on my vehicle . Excellent customer service.
-
April 2024 by Gerardo Ochoa
Oil change good ?
-
April 2024 by C Mtz
Look I've been to my share of body shops.
Theres alot of other body shops that DO ALOT of sketchy stuff to your car and if you don't ask the right questions they'll just omit things to you.
Bert Ogden Body Shop I can say has made me feel like they are there to help me over everything else. Now, I will say their wait times are long but there quality is worth waiting for.
-
March 2024 by Ricardo Casarez
Our automobile was fixed in a timely time and there was no issues.
-
February 2024 by Kristin Luckey
I will not be purchasing from Bert Ogden BMW McAllen in the future. After being rear-ended on November 20th and taking my car to Bert Ogden Collision on November 22nd, I have experienced numerous delays in the repair process. Despite having faith in their abilities, we are now on the third supplemental order and I remain without my vehicle. This series of events has resulted in multiple orders for parts, causing unnecessary inconvenience and delay. As a customer who values timeliness and efficiency, this experience has been disappointing. It is my hope that steps can be taken to improve the repair process. This will be my last BMW purchase, I’m on my third.
-
November 2023 by Clarissa Gonzalez
Hard working people, and understanding. Dolores was very friendly, professional, and quick to address any problems. It was a waiting process, but very worthwhile. My vehicle looks brand new! Thank you to Dolores and her great team.
