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September 2024 by Jonathan Lindley
I appreciate Pete Lopez, his willingness to listen to what I was looking to accomplish was what I was looking for. He was able to get me into a vehicle with lower payments than what I was paying before. He didn’t let me settle for any vehicle, he made sure I got the vehicle that I wanted. The customer service I received from Pete Lopez was superb.
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September 2024 by Luis Angel Sanchez Nambo
Benito and Héctor are there to provide me great customer service and I will always buy my trucks there
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September 2024 by Veronica Trevino
Our experience once again was exceptional!. Second purchase within two weeks and Mr. Peter Lopez did it again, he gave us the best customer service!! We are so happy to be part of the Bert Odgen Chevrolet family!
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September 2024 by Gerardo Hinojosa
The service of the salesperson or the sales girl who's attended me and the cell manager and finance manager were great I bought two cars from them I bought a 2013 equinox and I bought a 2018 50th anniversary Camaro Hot Wheels but the equinox came with a lot of problems which nobody could anticipate it consumes a lot of oil and from 2010 to 2013 The equinox had oil consumption on it thank God that I bought the extended warranty for it but now I have to change the oil on the equinox to see here it's still consumes oil and how much oil will they consume I understand my equinox has 86,000 miles and it should consume oil so thanks and I do like their their service thank you
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September 2024 by Jesus Cantu Pazzi
I recently had a highly disappointing experience at Bert Ogden Mission's service department. I brought my 2019 Chevrolet Silverado in for a recurring transmission issue (shuddering), which is a known problem for Silverado models from 2018 to 2020.
I was offered two service options: a $350 transmission flush or a $650 flush that included a filter replacement. After confirming multiple times with the service representative, Irma Ozuna, that the filter would be replaced, I opted for the more expensive service.
My truck was at the dealership for three days—two days for diagnostics and one day for the service. When I got my vehicle back, the mechanic informed me that he had forgotten to reinstall the transmission plug. We both returned to the shop, where the mechanic confirmed that only the transmission flush had been performed and the filter was not replaced as promised.
Ms. Ozuna explained that the issue stemmed from a lack of communication among the mechanics and admitted it was their mistake. However, despite acknowledging the error, the only reimbursement the manager, Roel Esquivel, approved was $34, which did not account for the significant labor difference between the two services. This refund does not fairly address the difference in labor time.
This experience has left me feeling misled and dissatisfied. I trusted Bert Ogden because of its reputation, but this incident really hurt that trust. With the lack of honesty and transparency, I won’t be coming back for service or thinking about buying another vehicle from them. I’d recommend others to be careful when dealing with Bert Ogden’s services.
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September 2024 by Baby R
Great customer service highly recommend sales man Jorge Rivera
He took his time to show us the vehicles that we were looking for on the numbers highly recommend him ? if you are looking for a vehicle make sure to ask for him
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September 2024 by Melba D Garza
Bought a car from Mr. Hector Cantu, wonderful service and commitment to assure our satisfaction. Always put our needs first and made sure all our concerns were taken care of before leaving Bert Ogden Chevrolet's dealership.
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September 2024 by Serafina Sullivan
Fast and quick service
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September 2024 by Cam
10/10 Service , took my truck in for oil change and sensor recall and lady was very attentive and had great customer service in the service department! Will definitely be coming back?
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September 2024 by Jorge Rivera
Best customer service and friendly staff
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September 2024 by James GG
Best dealership you could wish for. Mr. Jorge Rivera is a superb salesman, and faught for me to get me into the car of my dreams for a great price. Every department has your best interest in mind. Willing to work with you in just about every way. They bought my ZL1 from me and got me into a beautiful C8 Z06! They work quickly too. Took them half the time it took for the other dealer to get me into the ZL1.
I feel as if they were 100% honestly through and through which is all you can ask for.
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September 2024 by Nancy Landeros
Good costumer service
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September 2024 by Yvette Cheesebrew
Great service told me exactly what I needed to know about my service.
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September 2024 by Leo Vazquez
Excellent service
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September 2024 by Jorge Castilla
My experience was nothing less than perfect! Christian Camario was who assisted me in the purchase of my new Chevy. I know that buying a car is a different experience for each person due to many variables. That said, I can state that the team at this dealership is the best that I have experienced. I look forward to utilizing their service department and the future purchase of another vehicle.
