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September 2023 by swdking1
Bad experience, sat there over three hrs.just to get low balled on our trade, we have excellent credit and had a good down and still couldn't accomplish anything, they don't budge on trades or prices on used cars. Also finance guy was very rude when we asked for more on our trade even laughed at the payment we wanted, we asked many times for payment on purchase and they only pushed a lease payment on usExtremely disappointed in our experience. Abel Guerra
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September 2023 by Selena Garza
I was told the total price of vehicle was lower 20,000s. Me being trustful and exhausted signed and turned out they sold it to me for 28,000. Looking back I know it’s all my fault for trusting them. I got confused and thought that was with finances and taxes. But it was the cost of the car. That was also the total price quoted on a newer model. Disgusting sales tactics. Glad the salesman made his money, congrats to him. Love my car just can’t believe how hard it is to just buy a car for what it’s worth.
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September 2023 by Kayla Reyna
I was in search for my “Mom” vehicle, and Norman really helped me get into the perfect vehicle! An XT4 Sport ? Even went out of his way to drop off the vehicle at my workplace!I recommend his services to everyone. He was so friendly too, such great customer service hands down, makes you feel like he’s known you for years!
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September 2023 by karissa garza
Highly impressed by the sales team here. Norman Garza was extremely helpful, knowledgeable and friendly. He made the car buying experience enjoyable and seamless.
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September 2023 by Denisse Del Angel
I want to give a big thank you to Norman for being such a great help with our trade in. We were tough to make decisions, but with Norman's knowledge and pacience we were able to leave the lot with a brand new 2024 Cadillac XT6. If it wasn't because he followed up with us, we wouldn't of have gone back. Yes, we walk out the first day with out a vehicle, came back 3 days later, because Norman gave us a call, and left with a brand new car. I have to say he even offered us free food, since we were there all day. Thank you so much Norman, keep making Cadillac shine with your professionalism and great customer service.
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September 2023 by Rodolfo Madrigal
Jorge was able to help us leave feeling great with our new vehicle. He was very knowledgeable about our 2024 XT4. He did not once pressure us into the transaction, on the contrary, he was helping us get the best deal possible.
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September 2023 by Ben benavidez
Norman was amazing and helped my mother get in a brand new 2024 Cadillac XT6
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July 2023 by Marlo Canales
Nathaniel Barbosa is an asset to Bert Ogden Cadillac service department! Always kinds and patient, Nate has helped me several times and I always feel good about doing business with Bert Ogden. Thank you!
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July 2023 by frances villarreal
We visited Bert Ogden Cadillac in thoughts of trading/upgrading our CTS 5. We were quickly approached by Miguel. He attended us quickly and very professionally. He was very knowledgeable during the test drive of our NEW Cadillac 2024 XT5. Very nice young man who went above and beyond for us. He had all our questions answered. We are very impressed with Miguel. He was nice enough to deliver the paper plates to us. Definitely recommend him for present and future customers. Good job!
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July 2023 by Frank Rosalez
The First sale person was very helpful and polite, and now the second person was very rude to me and my wife. Making a comment about what I was looking for was not possible and that I had a better chance of seeing a unicorn.
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June 2023 by Bobbi Cantu
Me and my husband went in three weeks ago to look at a CT5 Sport. I knew this dealership was a joke. We gave a deposit for the car. But they wanted to lease us the car and not sell us the car. We had the weekend to think about it and I said no to leasing, I'd rather buy. So in the end we said no to the deal, they guy said we would get our refund of the deposit in 5-10 business days.......it's been three weeks! We call to get status and they hang up. They pass the call to a voice-mail and they don't answer. Worst company ever and that's because I've purchased other vehicles from bert ogden. NEVER AGAIN!!!!! I now have to file with my bank to get the money back. Ridiculous! Basically they steal money that isn't theirs! Please be warned!
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June 2023 by Michael Ortiz
Dominic from the service center was very kind and helpful. It is obvious that customer service is a top priority there. We will be trading in/purchasing our next vehicle at Bert Ogden Cadillac Edinburg.
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May 2023 by Natividad Ramos
Had a flat on Saturday and service person was rude saying that my tire is not available and won’t get anything to 3days not helpful at all. Went and removed tire and took it to discount tire and had a tire in 1 hour. They’ve could’ve help me remove tire but instead just watch and left me do the work on their lot. Discount tire warranty all my tire including the ones from Bert Ogden. Another time took my car for oil change and tire rotation. We noticed that they didn’t rotate the tires after I told them I was going to Arizona. We noticed cause the front diver rim has a small scratch and was still in the same place. The service attendant admitted they didn’t rotate them. Won’t ever service my vehicle with them ever again.
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April 2023 by Lupe Neaves
After looking in San Antonio for a Xt4, we decided to call Bert Ogden, spoke with Julie, who transferred us to Sheila Chavez that ended up looking for the xt4 my wife really wanted. Sheila is very helpful and treats you like family, she is the salesperson to go to!!! She goes above and beyond to help you get the car you want. The finance person that helped us was super nice also, Bert Ogden you have a great staff!!! Believe me it is worth the drive, Thanks Sheila we love our Xt4!!!!
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February 2023 by Joe Rodriguez
Buying the car ..Great experience, pricing was fair, great suv ...December 2022 ..The problem comes into effect when your car's payoff ( Trade-In ), doesn't get paid off in time, goes into a past due situation, and your " Excellent " Credit score drops to a " Good " status. HUGE mark on my credit score .. 820 to a 734. My credit report before this, had no late payments on any accounts. Now it will be a battle with the Credit scoring companies trying to explain this problem about the dealership not paying off in time ... If you plan to buy a new car from Bert Ogden , follow up , follow up , follow up and continue to ask when your trade will be paid.
