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February 2024 by Sherry Norman
Guess what y’all??? I bought the 2024 Trax!!! This is car #4 or 5 ( I lost count) from Dow and from my wonderful sales persons Brandon, Anthony, Raymond and everyone else. They are so friendly and down home folks!! Service is 5 stars also! I recommend Dow to anyone for friendly folks and fair prices!! Love my Dow Family!!! Love my black TRAX!!
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January 2024 by Tracy S
Great Service! I have tried every Chevy dealership in the "Greater Tyler Area" with disappointment until I used Dow Autoplex last week.Pro:1. Worked to keep the price down.2. Found an alternative to a $1,000 part. :-)3. Good estimates on price and time - no sudden surprises.4. Kept me informed.5. Waiting room was clean and warm (it was in the low teens the day of my appointment.I will use this dealership for regular maintenance.Thank you Will for being proactive with my truck!
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January 2024 by Aubrey Shelton
They were awesome I called and had a key made. It's wasn't near as pricey as if I would have used a lock Smith. When I got there the wait wasn't long and there was absolutely no hassle. I felt ... At home. The key fob alarm don't work remotely, but it did program after a few tries.
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January 2024 by Kaela Brewington
anthony barber is the BEST. second time buying with him personally, but our family has used him for years & he will continue to have our business for as long as we’re all driving! he makes the transaction seamless, while keeping you informed and confident throughout the buying process!
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January 2024 by Corina Cordova
I took my husband's truck in because he was having transmission issues. I had a appointment on Oct. 27 so I dropped it off 3 weeks later nothing was done to it. They said it was some censor that needed to be replaced so they ordered them. The truck was under 60000 mile warranty.I had no loaner and I really needed our truck so the guy told me to take it and he would call me as soon as they had the parts in. Long story short my truck as of today never got fixed they never called me and now they said the warranty has expired and I would have to pay out of pocket. I keep calling them every 2 weeks checking up on the parts. I will never use them again if I need to.
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January 2024 by Robert Potts
We dealt primarily with Adam Shabaan and he was outstanding in all aspects of our purchase. All of the personnel were very professional and showed a genuine desire to make our experience with DOW Autoplex excellent and completely satisfying.
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January 2024 by Levi Davis
Makes claims stating ARC Motors is selling a "hurt" service truck that they had on their lot and chose not to fix for financial reasons. So, I drive to both ARC and DOW and DOW's service truck is far worse for more money: with 3 different tires, destroyed interior, paint issues, and an undercarriage that is riddled with pipeline mud. Given that the truck is listed for a few grand more, I figured I'd talk to them about it. Like maybe we could work on it to get it "ready to drive" and add some undercoating to preserve it ? However, the response is, "It's a service truck," which to be fair is somewhat of an excuse now isn't it? Evidently they don't have any time or expertise to manage something like this. And by the way, nobody at DOW ( Brandon) ever did share any information with me stating specifically what they found wrong with the truck.
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December 2023 by Ron N.
This is absolutely the worst dealership you could choose, extra effort getting the sale and zero effort the day after. The service department is abysmal. The management at this dealership is both uncaring and incompetent. There are plenty of choices to buy a vehicle, but do not choose this one.
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November 2023 by John Jeffers
Always a pleasure. They are relatively reasonable and know that we are all being screwed by the man made shortage of vehicles. The new electric car agenda has destroyed the prices and availability of real new cars. We the people see quite clearly how bad liberalism has not only destroyed the auto business, but has indeed made people broke again. They are doing the best they can given the current regime’s dictates.
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November 2023 by Renee Clark
I moved to Mineola in June 2020 and started using Dow for service on my Chevy Cruze. Will and the service department at Dow has always been outstanding. The other day, I decided to purchase a new car from them. From the moment I walked in, they were so friendly and helpful. Liz at the front desk greeted me in a very friendly, polite manner, which set the tone for the whole experience. I then spoke to Zack, the GM and told him I wanted to look at a Trax. He then introduced me to Ted in sales and Easton. Ted ended up being the perfect salesman for me. He was very respectful, polite and friendly and I never felt pressure to buy. Ted took me to test drive it and explained the car to me well. I told him I really wanted my son to talk to them some about it so he had all the information and they didn’t mind doing that. I decided to buy it and was introduced to Raymond, the finance guy, who was also very helpful. He was able to find me the best rate and trade in amount for my car. Overall I was very pleased with my experience at Dow and feel like I will be doing business there for many years to come. Also while there, my 4 year old granddaughter found her first car… a bright orange Corvette, lol. I went back up there today and Shaye helped me program everything on the car the way I wanted it.Thank you Dow employees, it has been a pleasure doing business with you!
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November 2023 by Noe Jose
Everyone at Dow is amazing! Especially Mariano he helped me get this awesome Buick and he’s always so helpful when we walk in!
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October 2023 by Kamrie Amador
We truly had a great experience with them. We absolutely love the car we got and they made sure we were completely satisfied. Mariano and the other employees went above and beyond to make sure we left happy. Thank y’all
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October 2023 by Timothy Barrett
It just so happens that Chris had my dream car on his lot, one with the most important options and only a few miles. He was great to work with. He did what was necessary to answer my questions to insure this vehicle was what I was seeking and sent me loads of paperwork on the car. He made the negotiation process effortless and even waited patiently for me to get him the money for the car after a few bank snafus. It is just a shame I live in Virginia and not near Chris; otherwise, I would buy all of my cars from him.
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October 2023 by Marsha Hirsch
I went to Dow today and purchased a car with the amazing help of Anthony Barber. He went above and beyond to make my visit and purchase very satisfactory. I had did a trade in with my old car and after the deal has been made I told him of losing a precious, special piece of jewelry inside that car 2 yrs before. It had fallen into an area that I could not reach. I had previously taken the car to a body shop to ask for help and was told there was nothing to be done. He knew exactly what to do and within minutes I had my treasured piece back. He could have walked away from me having already made his deal with me but he didn't. He gave me back a gift that was much more valuable than the car could ever match up to. Look for Anthony Barber on your next Dow visit. Thank you Anthony for caring!
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October 2023 by Halli B.
I wish I had never purchased a car from here! I have been trying to get my 2nd remote, rightfully so, for the car I bought, for a year now! Someone is always going to "call me back" and that never happens... now I have a check engine light on and it will be out of warranty before I get that fixed, I'm sure! I was told I'd be called in 10 minutes today.. it's been 2 hours! Horrible customer service to those who have thousands of dollars to hand over or can't trade in for a newer model every year or two. Boooo Dow Autoplex!!
