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March 2024 by Jimmy Rodriguez
One star because I can't post this with zero stars. The staff here appear to be severely overworked, to the point of exhaustion. The drive thru window is frequently closed during business hours, with the same comment very time, staffing issues. Will not or cannot assist in transferring prescriptions to other pharmacies in the event that they're out of stock, which has been frequent enough for us to take notice. Overall, more of a hassle than anything else to fill prescriptions here, which is a shame. We will not fill at any CVS again based on our experiences here.
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March 2024 by Diane 256 Cany 256 d
This pharmacy has the most non customer friendly tech help I have ever seen. They cut you off when are trying to explain something. They dont care and do not want to hear what you have to say!! I would not even give one star but have to give one...The lines are so long and the hold time when you call in is even longer. I have used this PHARMACY for 6 years. Stupid me!!
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December 2023 by Byrd Byrd
Legitimately, the worst employees I've ever encountered at CVS. 11 people in line at the pharmacy, 8 employees behind the counter, half drinking water or playing on their phones, one person running a register. I'll start having my stuff sent to Waxahachie, the drive is worth it. We are literally all standing here openly talking about how bad they are, it's that atrocious
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November 2023 by Brass Anderson
The customer service and wait time is atrocious. I had 3 prescriptions that were supposed to be ready for pick up then waited in line for an hour to find out one of them they didn’t have but a partial amount to fill and had no answer to why it was showing to be ready for pick up. My family and I had to wait another thirty minutes in line for them to fill 83 pills. This was after waiting 4 days for them to fill it after submitting for the refill.
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November 2023 by Naila M.D.
This CVS drive thru takes 30 min handling 1 client. It's not drive thru anymore, it's operating like a Dr. Office, they should tell us how to book appointment for faster care
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September 2023 by bruce ehrenberg
Yesterday at 4:30 I went to pick up my child’s prescription after calling ahead to verify it is ready. A controlled substance. When I got to the counter, they couldn’t find it. They literally “lost” a controlled substance.I stood at the register and watched them look for it for 30 minutes before I had to leave.Then my wife stopped by to give it a try at about 7pm, and they still couldn’t find it.My wife asked if they could just fill a new one, and the told her they cannot because it’s a controlled substance. She then spoke with the store manager who said that they couldn’t do that without the pharmacy manager being there. My wife told them “okay, get the pharmacy manager”.They then replied in a snarky way “you want us to call the pharmacy manager in on his time off? You don’t understand, this is a controlled substance”. My wife is a Nurse, just as I am, and both of us think a missing controlled substance would definitely warrant notifying the pharmacy manager.We also think the staff should have been drug tested on the spot and camera footage should be reviewed.It’s ALWAYS something with this pharmacy. I don’t know how this prescription ended up at this pharmacy because I’ve changed all the others to a better pharmacy. Nevertheless, there’s still a kid without his prescription and a missing controlled substance here in town.
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September 2023 by Jason H
Would give 0 stars if I could. Do not use this pharmacy. Prescriptions never done on time, almost impossible to get ahold of someone because of the nightmare automated system they have where it's intentionally difficult to actually speak to the pharmacy department, and when you do actually get ahold of them there is obviously no sense of urgency to provide decent customer service or even an apologetic attitude for being hours behind the time estimate you were given. Then they provide you a new time over the phone in person and can't hit that one either. Absolutely horrid customer service. Have given them multiple attempts to do better but just gets worse every time. Will be switching my pharmacy immediately.
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August 2023 by John L.
Super slow. 30 minutes on hold Aug 21,2023 @5:50 pm- 6:20pm. Insurance companies to blame as well. Whole system is broken. Epic Failure- Don't Care Attitude. Drop the Stock if u have it!
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August 2023 by Richard Hynson
This CVS is a great place to get what you want/ need in a short amount of time without dealing with long lines at other retailers. Every team member at this location works very hard to make sure you get what you came into the store for in a timely manner and at a reasonable and even potentially amazing price. I could not be happier.
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August 2023 by Andra Glasco
The phone program assumed that I wanted to know the status of my prescription, but didn't ask me if that was correct. I had to call back to get out of that.
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July 2023 by Kelly King
Worst expirience every single time AND they took down my reviews. I cannot believe how low they will go to fool the public into doing business. A month ago my husband had emergency surgery and after was in a lot of pain. He went to fill his prescription and they told him it could be days or weeks to get the meds he needed. We couldnt transfer pain killers that he needed and they kept saying they were completely out. Turns out, thanks to another CVS, they told us they had 4. That would get us through the night but this CVS didnt want to fill them. They made every excuse in the book and were not even apologetic. My husband was in pain and their response was "guess it's going to be a tough night for him"....EXCUSE ME? After much arguing they FINALLY filled for the 4 they had left. I wouldn't come back if they paid me!
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July 2023 by Katlyn Johnston
They’re so rude over the phone and don’t seem to care to help you. Called about estimated pickup time and instead of helping me, just proceeded to ask if I had the cvs app and had an attitude when I said no.
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April 2023 by T Jo
I just want to say the new manager Kim is the best!!! Very helpful and nice. Sharron is also the best. Always helps me out when I’m in the store. They both helped me find things that I’m looking for and always have the greatest smiles !!! Just love shopping here because of them!!! I would love to say , I enjoy going to this pharmacy!!! Jamie is the best, she always knows who I am and the other family members!! She always greets me with a smile and a wonderful attitude!!! She always helps me with other things located in and around the pharmacy and answers all my crazy questions!! They all make a wonderful team!!! I also wanted to say, Sharon, and the manager Kim are the best in the front of the store!!! Always helpful and always a smile!!! I love this cvs
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March 2023 by Tara Perry
I just want to say the new manager Kim is the best!!! Very helpful and nice. Sharron is also the best. Always helps me out when I’m in the store. They both helped me find things that I’m looking for and always have the greatest smiles !!! Just love shopping here because of them!!! I would love to say , I enjoy going to this pharmacy!!! Jamie is the best, she always knows who I am and the other family members!! She always greets me with a smile and a wonderful attitude!!! She always helps me with other things located in and around the pharmacy and answers all my crazy questions!! They all make a wonderful team!!! I also wanted to say, Sharon, and the manager Kim are the best in the front of the store!!! Always helpful and always a smile!!! I love this cvs
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March 2023 by Pam Strother
Girl at front counter was exceptional, she was calm and handled the line with care and focused attention.