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January 2023 by Kenny Betsill
Alexis was amazing and very helpful and she has a great personality to make that store grow ?
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December 2022 by Google user
Not sure who was working today but the female worker @11am did not offer any help. There were 3 people needing help and other than a small hello after we sat down there was no effort to assist us. There was also an elder woman that lost her phone and they didn’t even try to see what she needed. Not even telling us it would take a while… we were all waiting for 1 hour still no help. We had to get up and ask if it we would get any help and she told us that she only has one system so she couldn’t. We all ended up going to the bigger store.
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December 2022 by Neeka Jenkins
Not sure who was working today but the female worker @11am did not offer any help. There were 3 people needing help and other than a small hello after we sat down there was no effort to assist us. There was also an elder woman that lost her phone and they didn’t even try to see what she needed. Not even telling us it would take a while… we were all waiting for 1 hour still no help. We had to get up and ask if it we would get any help and she told us that she only has one system so she couldn’t. We all ended up going to the bigger store.
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December 2022 by Sha Hunter
The worker has very poor customer service skills. She looked at me and never asked what I needed just continued to help her friend. I wanted for an hour and did not receive any service from her!!!!!?
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November 2022 by James Korotko
The most dishonest & rude employees I've ever worked with. Then again it's Midland Texas Verizon, wouldn't expect anything else. Traded in my working phone for the $700 upgrade your phone plan. This $700 was never applied to my new phone. This store basically took my old phone and pocketed it.
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September 2022 by Billy Dilley
If you have verizon and have any problems, do not go to the corporate store! Go see RJ at Russle Verizon amd he will set you up! Awesome job and great customer service! ?
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July 2022 by Patricia “Wildcountry” Billings
It was busy but the employee was very helpful. HE helped me locate the charger I was looking for and got me outta there pretty quick.I'll definitely go back to this store.
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July 2022 by Nate Anderson
They couldn't be more eager to help you when there's a commission involved and you're part of a sale. When you have issues however, they instantly tell you they aren't able to help you and you have to go to a corporate store. Called ahead to the store and was transferred to their corporate call center, corporate assured me that they could process the return with a restocking fee. When I got to the store, some apathetic young woman repeatedly told me she wouldn't help because I needed to go to a corporate verizon store. Buyer beware.
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May 2022 by Ezra Braswell
Customer service was fantastic. Unfortunately, couldn't accomplish what I went into the store for, because the internet is down all over Midland, Texas
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April 2022 by Sandy cars
Very bad service I do not recommend this location at all, you should do something about it with the employees, especially the girl who is attending that location.....
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February 2022 by Michael Kohanek
AlexisWas extremely helpful to me. She helped me with all my phone apps and took her timeTo show me how to use my phoneFunctions.They definitely don't pay for enough. Consider her for a raise!
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February 2022 by Jessie Alvarado
Excellent service at this location. The staff are really friendly and helpful. Alexis helped highly recommend her.
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November 2021 by Carl Ervin
Went into the store in October, ordered new iPhone 13 Pro Max phones. They show to have arrived yesterday. The phone number listed for the business says it is disconnected. Called the Russell Celllular store on Rankin Highway and they tell me that store is not even open yet. But people have been posting reviews for a while, so what's going on? Do you not even know if this business has a good phone number or not???
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September 2021 by Danson Christman
Terrible interaction today. Walked in and the one employee in the store just sat at the table and waited for me to approach her. Let her know that I was into switch my service from another carrier. She immediately had a tone and made me feel like she wasn't wanting to help. I knew the process and had all of my information and she needed to make it a quick transaction but instead I just walked out. Went to another Verizon store in Midland and had a very good experience. Stay away from this one.
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September 2021 by nidia adame
customer service was excellent had no trouble starting a new phone plan. thank you nathan for the help
