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March 2024 by Salvador Buenrostro
Worst urban air location I been too. Most worker with a bad attitude. Having kids hurrying through the ball pit it's crazy.
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March 2024 by lexi orona
don’t go if your over the age of 14. it’s made for more of kids under the age of 12. also staff seems depressed and over it. the staff was incredibly unprofessional they wouldn’t talk to you and only did the bare minimum when we went to order our pizza the guy just stared at us when we walked up to the counter and didn’t say one word through our whole interaction. when we got our pizza he just put it on the table and walked away not a single word again . you can definitely tell none of the staff members wanted to be there. it made me feel like i was doing something wrong or i wasn’t suppose to be bothering them. another thing is i waited nearly the whole time for me and my group to do EVERYTHING we wanted . we only got to play for like 10 minutes max because we waisted all our time waiting. it’s crazy when we paid for the time but it’s being wasted.
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March 2024 by Georgia R
First took about 5 minutes for them to determine if I prepaid for my socks then finally I pulled up my email showing I did thEY suddenly found it. Too busy with that to even realize we need wristbands so ended up waiting back in line to get wristbands. First timers.Next $6 for a locker to place belongings since I was gonna be jumping with my kiddo. Safety hazard since there aren't even cubbies for shoes so they were EVERYWHERE. Under dining tables in dining table seats. Can we get some cubbies like mcdonalds? No they gotta charge for everything, we practically tripped over everyone's shoes.Now my 4.5 year old doesn't have many options, Trampoline or ball pit. She likes the ball pit the most. Apparently they expect every kid to go through ninja warrior style in about 30 seconds. Have you tried to climb through the ball pit? It takes awhile especially a 4 year old. Had 3 attendants try to hurry us instead of just let the kid have fun for like 5 minutes. Finally the last attendant tried to actually measure my kids height, (she's 41 inches)to try and exclude her even though she continued to run through and wait in line like everyone else.Can people have fun here with kids under 5? Maybe if they found nicer attendants.
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March 2024 by Michelle Shisler
staff is very rude, starting with manager ariel. everytime we have been, she has a snobby attitude, jacob has told us what our membership includes and showed us a sign on the door that states what we signed up for, she proceeds to argue in front of kids and other parents kids. team members only want to allow certain kids into certain areas, we have a platnium pass which means my kids can do all attractions, one of the girls knows the manager has issues with us, so she gives the kids a snobby snappy attitude. we love this place, we are not from here, but we don’t come as often as we use to due to certain staff. another parent that we are sitting with is very unhappy with this particular manager also. shes very unprofessional, due to her following my step mother to our table again arguing about a drink. this has happened twice now and my kids have gotten to where they dont like coming anymore for this reason. some employees here are absolutely amazing, but there are 3 that upper management needs to be looking into. also, they never keep pizzas made, and i ordered loaded fries, they gave me regular fries, no cheese no bacon but charged me for loaded fries, and proceeded to tell me they were out of bacon and cheese but refused to refund me for items they claimed to not have.
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March 2024 by eva
Awesome sauce
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March 2024 by Bernadette Ypil
Really happy my kids are working here, flexible hours, decent pay, nice management.
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March 2024 by Amadrion shaw
The fast-paced and dynamic atmosphere at Urban Air can keep things exciting and engaging. Building strong bonds with coworkers who share your passion for providing memorable experiences to guests can make work enjoyable. The opportunity to contribute creative ideas and participate in innovative projects within the entertainment industry can be fulfilling. Interacting with guests and witnessing their enjoyment firsthand can be rewarding and provide a sense of fulfillment. Urban Air may offer opportunities for personal and professional growth through training programs, skill development, and advancement opportunities. Knowing that your work contributes to creating memorable experiences and bringing joy to people's lives can be deeply gratifying. The variety of tasks and responsibilities involved in working at Urban Air can prevent monotony and keep each day interesting. The lively and fun atmosphere characteristic of Urban Air establishments can make going to work feel more like a fun activity than a chore. Depending on the position, Urban Air might offer flexibility in scheduling, allowing for a better work-life balance. Perks and Benefits: Employee perks and benefits, such as discounts on activities or merchandise, can enhance the overall work experience.
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March 2024 by Lul Baby.
I have been working at urban air for 7 months and I absolutely love my job I am so excited to wake up every day and head to work. My amazing managers and colleagues are the reason why I am the person I am today. Thank you Gina Marie for giving me the opportunity to be here day after day to witness the growth in not only urban air but in my self. ❤️
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March 2024 by Natalia Balderas
I love my job! working with urban air has been amazing. i have only been working here for 2 months and its been great! the managers and the employees bring such a warm welcoming to the atmosphere and i love it!
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March 2024 by verce xch
Working with urban air has been such an amazing experience and was very comforting with the wonderful people and community that I was brought into and I couldn’t have been happier
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March 2024 by L Nels
We have absolutely loved Urban Air coming to Midland! The owner truly has a heart for the community and our family is so thankful she’s worked to add to the kid activities in this town! My kids have been to many birthday parties here and gone a few times with friend and we’ve always had a great experience. It’s one of their favorite things to do in town!
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March 2024 by Kevin Carrasco
Urban Air is hands down one of the most thrilling and enjoyable experiences I have had in a long time. From the moment you walk in, you are greeted with a vibrant and lively atmosphere that is sure to get your adrenaline pumping. The variety of attractions, from trampolines and dodgeball courts to rock climbing and obstacle courses, ensure that there is never a dull moment.One of my favorite aspects of Urban Air is the inclusivity of the activities. Whether you are a beginner or a seasoned pro, there is something for everyone to enjoy. The staff are friendly and helpful, making sure that you have a safe and enjoyable experience
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March 2024 by Aj Hogue
It’s so fun! There was so much to do for my little brother and I. The go karts were fun, the ball pit was challenging but made us giggle every time we fell.The skyrider was exhilarating, and the ropes course was just as fun.The bumper cars made us laugh non stop, every time we hit each other we spun around and i loved the flip zone ones!The climbing wall was fun too!Definitely recommend for some family fun!
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March 2024 by Ryan Nguyen
Urban Air is more than just a trampoline park—it's a haven of exhilaration and pure joy. From the moment you step inside, you're greeted by an electrifying atmosphere that crackles with energy. The vibrant colors and lively music instantly lift your spirits and make you feel alive.But what truly sets Urban Air apart is the sense of community it fosters. Whether you're bouncing on trampolines, conquering the ninja warrior course, or challenging your friends to a game of dodgeball, there's an undeniable camaraderie that permeates every corner of the park. Strangers become friends as you cheer each other on and celebrate victories together.And let's not forget about the staff—they're the heartbeat of Urban Air. Their passion for creating unforgettable experiences shines through in every interaction, whether they're guiding you through a new activity or offering a friendly smile and words of encouragement.But perhaps the most magical thing about Urban Air is the way it makes you feel like a kid again. In a world filled with deadlines and responsibilities, it's easy to forget the simple joy of letting loose and having fun. But at Urban Air, time seems to stand still as you lose yourself in the thrill of the moment.So if you're looking for a place to escape the ordinary and embrace the extraordinary, look no further than Urban Air. It's not just a trampoline park—it's a sanctuary of laughter, friendship, and unbridled excitement.
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March 2024 by Reynato Corralez
I recently had the displeasure of partaking in an experience that left me incredibly dissatisfied. It is with great disappointment that I write this long, detailed review in the hopes of warning others about the subpar service and overall lackluster experience I encountered.Service and Staff:The first aspect that struck me was the abysmal level of service provided. The staff seemed disinterested and disengaged, displaying a complete lack of professionalism. They appeared oblivious to the needs of the customers and were unresponsive to our inquiries and requests. It felt as though we were invisible, mere inconveniences in their day. This complete disregard for customer satisfaction was truly disheartening.Quality of Products:The quality of the products on offer was equally dismal. The items were poorly made and lacked the promised durability and functionality. It was evident that corners were cut during the manufacturing process, resulting in shoddy craftsmanship and a complete disregard for attention to detail. I was left feeling cheated and regretful for investing my hard-earned money on such subpar merchandise.Pricing and Value:To add insult to injury, the pricing of the products and services was exorbitant considering the lack of quality and abysmal customer service. It felt as though I was being taken advantage of, with prices far exceeding the true value of what was being offered. This level of pricing, coupled with the overall disappointing experience, left me feeling cheated and deceived.Cleanliness and Hygiene:Another glaring issue was the lack of cleanliness and hygiene standards observed. The premises were unkempt and neglected, with visible dirt and grime in various areas. The overall atmosphere was off-putting and did not inspire confidence in the establishment's commitment to maintaining a clean and sanitary environment. This lack of attention to basic cleanliness further reinforced my negative impression of the place.Conclusion:In conclusion, my experience at this establishment was nothing short of a complete letdown. The subpar service, lack of professionalism, poor product quality, exorbitant pricing, and disregard for cleanliness and hygiene all contributed to an overall disappointing encounter. I urge potential customers to steer clear of this establishment and seek out alternative options that prioritize customer satisfaction and deliver on their promises. Save yourself the frustration and disappointment that I endured, and choose an establishment that values its customers and strives for excellence.
