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December 2023 by Lisa Davis
Very disappointed. Made a reservation awhile back for a 26’ truck one way. Two days before my pick up U-Haul called me to let me know there were no trucks available in Midland and I would have to drive 52 miles to pick it up. I did not agree to that location. They found another location 20 minutes away. I now have to drive myself 20 minutes away, pay for gas in a 26’ truck to drive back to Midland, then drive back to pick up my vehicle, and again drive home to Midland.I asked the manager and he said they don’t have the staff to pick up trucks for reservations. It seems to me that they shouldn’t let people reserve trucks or equipment if it is not available. Very frustrated with the entire situation. If it wasn’t last minute I would use a different company. If you are a tight schedule and moving out of town I don’t recommend depending on U-Haul for your moving needs.
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December 2023 by Michael Tolbert
These people are probably the worst to deal with. It's got to be company wide. Every location is the same hassle and incompetent employees....just a headache all around.
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September 2023 by Juanita Taylor
They are a horrible group of employees that work here and are mentally defficient and unstable !!!!!
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September 2023 by Livin The Dream (CeeJay)
Worst customer sevice. Liars and got very angry when proved they were lying. Find any other uhaul store besides this location. They are terrible and caused me major inconvience. I run a successful local business and would never treat customers like these scumbags did. Both the front desk employees need to be fired. Not my fault youre Liars. They Got very disrespectful and then forced me to get something other than what i reserved. Proceeded to whisper to each other in front of me then gave me the worst vehicle they had on the property. Avoid this location at all costs.
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August 2023 by Cherri R.
This place is the Worth business I've been into in Midland,Tx. The staff (owners daughter) is the rudest, most unprofessional women I've ever met. Rented a van, did everything on my phone, went in to get the keys & after they already charged my card the owners daughter told me they only accept major credit cards, which is not true after I talked to a U-Haul....they take major debit/credit cards. So I was not allowed to take my rental. I was the second person in 5 minutes that walked out. The previous girl was refused after the daughter told her she couldn't pay with card and cash AFTER Mark the owner told her she could. This place is disgusting, rude & give Midland & Uhaul a bad name Read all the other reviews, I can't believe U-Haul lets them keep a franchise.
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July 2023 by James Aims
This place is great, amazing customer service, The asian dude with the spikey hair helped me a bunch. Folks if you need rentals UHUAL of midland is where it’s at!!
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July 2023 by Glenn Faris
Dropped off our vehicle a day ago to have a trailer hitch installed. Instead of waiting we rented a vehicle. Came back today and our vehicle was not completed and the worker is not here.
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May 2023 by Lonny Hogan
I don't do negative reviews often, but these guys went out of their way to earn this one. I tried calling to see about renting a truck. A guy with poor phone skills was curt on the phone, placed me on hold, and then forgot about me. When I called back, the same guy answered was rude again, cut me off, and placed me on hold a second time. I'm not sure who he is, but earned a one star review for his company.
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May 2023 by Angel Rojas
The worst attention apart from renting something and when you go to pick it up they tell you that it is not available. Tremendous lack of respect. I do not recommend it to anyone
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February 2023 by Christina Walker
Customer service not ok.Guy in charge was not okDon't want to take liability for what the rented that was wrong.Trying to make us liable for their mistakes
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February 2023 by Dylan K.
Employees did not hitch 6' x 12' covered trailer to my vehicle properly (stated it was their job to do so when I offered to help) and trailer came unhitched from my truck on I-20 in afternoon traffic. Could have been hurt or killed in wreck. Front desk employee rude and unhelpful when I returned trailer, downplayed the incident like it wasn't a big deal. No apology and likely did not even mention the mistake to the employees who hitched trailer.
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February 2023 by Emma Wright
Terrible customer service. We called, they told us they had the truck. Get there and immediately had 3 reasons why we could rent from them. After a call to the area representative there were no issues.
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December 2022 by Elijah Rodriguez
The lady up front was super disrespectful and rude and the short guy that helped us was rude and trapped up in the parking lot and was mean when we asked him to move the truck cause he was haveing a conversation with a coworker
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November 2022 by Freddie Gerhing
Sad how these people have no care of helping anyone especially out of townersMakes no sense how they don’t have someone who can help you after hours knowing that a lot of folks in midland work long hours and work on a rig to where they can’t take off to make it in time they close uhaul seriously needs to fix this problem
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October 2022 by Daniel Mcauley
The location has good people. It's the reservation process that is garbage.I've been renting a van weekly and have had the second reservation where I booked and had problems with the reservation being double booked.
