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May 2024 by Stefano Petruzziello
No words can express the hardship I went through with this collision center. I picked this company due to their good reviews. But little did I know It would be one of the worst decisions I’ve made. My truck has been in and out their shop for 2 months. I’ve brought my vehicle back on three different occasions of issues that were overlooked or neglected. Even after the third time I still had issues and decided to take my vehicle elsewhere. Whoever does the diagnostics and final signing off needs a new career. I am an aviation mechanic and have experience on all types of systems. I know my way around a vehicle especially mine. My first drop off was dude to an accident on loop 250 that caused damages on my passenger side. They did fix all the cosmetic issues on the outside but nothing internally. The transfer of energy and hard jerking of my steering wheel caused further problems. These problems were overlooked/neglected. I picked up my truck the first time and had no control of my multifunction steering wheel. As well as light offs of my advanced traction control, airbag and pressure sensors in tires. Most of all I’ve had a rubbing noise in my suspension. I took my truck back for the second time to fix the issues. They fixed half of my multifunctions and airbag light but still had no cruise control or phone accessibility and also had problems with the pressure sensor still. Nothing was done to the driver side noise for they could not hear it. They did not take my word and didn’t bother to tear down/troubleshoot the problem. I had to take an employee for a drive to prove that there was a problem in my front suspension. After the noise was confirmed it went back in for the third time to fix this issue and my cruise control/phone accessibility. Which I will note that they told me my truck a Ford King Ranch *One of Fords top trim models* did not come with cruise control. After more research they did confirm it does have cruise control and had to send it over to Ford for the fix. My last visit after the third drop off the cruise control and phone accessibility were fixed but for some reason my truck notification chimes are from the previous generation. I still have a rubbing problem in my suspension. They said that it was my wheel hub causing this problem and changed it out but to no avail. I also noticed moisture in my passenger fog lamp for some reason never had this issue before. Tire pressure sensor is still going off and I have a pop noise when I accelerate from dead stop on my passenger side. New problems keep arising every day. Not to mention the amount of fuel they used. The third time I dropped off my truck it had half a tank. Enough to go to and from where it needed to be. My truck can do 250-300 miles with a half tank. When I picked it up I was on Empty with only 50miles. What justifies the uses of that much fuel. I understand it needs to be driven but you would expect 50 miles or so not 200+. You would think with that much driving they would have found the issue. I am done working with this company it’s just one problem after another. I am not going to take my truck in for a fourth time to have another repeat. The one good thing I will say is Gilbert did his best to help me out and is a great guy. He had very good communication with my insurance and I and kept me well updated. Their technicians and inspectors on the other hand need to get re-certified.
Reply to Texland Owner:
False statement. My insurance adjuster approved and authorized all the repairs for the issues I am stating. Your company fixed most issues but with multiple attempts. The issue is with the work that was already preformed on my vehicle not being done properly. My adjuster is the one who advised me to take it elsewhere.
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May 2024 by Michael Arevalo
Speedy and realiable work. Had my fairings repaired here. Couldnt be any more satisfied.
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March 2024 by Miguel Medina
I don't have any before pictures of my car damage. They did an outstanding job on my Porsche. It came out of their shop as brand new out of the factory. Mike assisted me personally during the entire process.
Turn around time is outstanding, less than a week including parts, labour, repair, Paint etc. Other shops estimated months before they took my car. Texland took my job the same day. I was very impressed at the turn around time for such an outstanding quality job. Thank you Very much.
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March 2024 by Jorge Silva
I had the misfortune of getting side swiped on my way to work and to get my truck repaired but luckily texland collision was there to help out in every way by making sure I got high quality body work done along with an amazing paint job I've never been happier with the customer service and resuIts get compliments all the time I would definitely recommend this place for any future projects!!
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February 2024 by Charles Nelson
First they took my truck apart to supplement a claim for insurance. They hijacked it is what really happen for weeks we waited, after I had already told them that I would pay what the insurance wouldn’t. Just to get my truck back.So I paid them. Fast forward the insurance eventually did pay the extra amount! Do you think I have received a check from them? Not even a phone call. Still waiting.
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January 2024 by Jordan Mayer
Top notch service and quality. Dealership quality ??
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October 2023 by Bentley
Have never been more pleased! Friendly employees, great work and fast return. Will use them again and highly recommend them for your collision repairs.Service: Body & Trim
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September 2023 by Elizabeth Estrada
If I could rate zero stars I would. Just a bunch of losers who cant do their jobs at all and are rude when you ask them for a timelineEdit: Dont believe their response. Alex is the absolute worst to work with and I do not understand how this place is runningService: Body & Trim
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June 2023 by HAYBUSA
What a wonderful team Lupe Rayos, US Army veteran??, has put together at Texland Collision Center on N Loop 250, Midland, TX.. Lupe is very detail oriented.Customer service is his speciality and will do what is best for his customers..I needed a ride to get my jeep and they came and got me!Amanda is the receptionist at this center and is super friendly and pleasant to work with. She will help you handle paperwork. I highly recommend this team for any of your auto repair’s. 5 Stars ⭐️ all the way!!!!!Thank you Lupe & TeamC ReedServices: Painting
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May 2023 by YourFavorite Hippie
It's been over a week and they have yet to call or email me about an estimate. They said it'd only take 24 hours. Caliber collisions gave me an estimate faster than they did.
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April 2023 by Christi Sosa
Texland Collision was very professional and worked fast with my car. They kept me updated throughout the whole process and got my car back to me the same day I dropped it off for repairs. Highly considerate and respectful employees. Very glad I chose Texland Collision to fix my car!Service: Body & Trim
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April 2023 by Lanette M.
The work done on the car was terrific, but the front desk/the financial dept, and the owners are horrible. So, they ask you to sign docs when you drop off the car making you responsible for finances- done at all auto collision companies. The issue is that they must do their diligence on prices or caps w/insura policies; therefore, the client will be responsible for all extra costs or uncovered chargers if they DONT file the correct paperwork. Assuming the quote is x amount but for whatever reason, parts /services costs have changed, then the owner is responsible, and no courtesy call is done to the client making THEM aware of the coming price changes. In my experience, I was quoted x amount and had my car sitting due to a shortage of parts for six months. Once the pieces were available, work began on my vehicle. Come to find out, after asking and confirming, all prices and coverage remain the same from day one. I had a $3300.00 balance, or else the car wasn't going to be released. The proper docs were not submitted, and the insurance didn't pay the total price. I had paid for it, for my car to be released, and had to contact my insurance to get my money back, which took a few wks. My point is that not everybody can pull that x amount of money or leave the car sitting at the shop until the shop and insurance resolve the situation. It is not professional to cost more hammock to someone already dealing with their vehicle in a non-working state. Worst yet, if the insurance doesn't cover the repairs, and you don't have the means to pay, at that point, the shop can keep the car for non-payment which can turn into a civil case. If the vehicle has a monthly payment that will remain active, plus now court costs, lawyers' fees, and shop storage fees all over not doing diligence and communication. There is no car in the meaning and a long wait for the issues to be resolved with the court system.
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March 2023 by Rolandrea R.
They were fast, efficient and very communicative about what was happening with car. I would definitely recommend them to anyone.
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February 2023 by Linda Williams
I came in and got an estimate from Austin he was super friendly and did an awesome job they repainted my bumper and it looks amazing they got my car back to me within 4 days I highly recommend them and will be returning if needed in the futureService: Painting
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February 2023 by Jesus Meraz
I took my car to Texland after running into a deer over the weekend. The next day they got to work on it by tearing it down and letting me know the damage. Lupe was very helpful when dealing with my insurance and kept me updated throughout the entire process. When it was finally done it was they left it looking like new and very clean. I would highly recommend them.Service: Body & Trim
