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November 2022 by Jeff Webb
Took my watch in too be cleaned , Cassie was very professional and knowledgeable about different watch models . I'll be buying new one from her soon .
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October 2022 by Sue
Browsed the most beautiful jewelry. Cant wait until I get decent funds. Going to try and find me something nice to put on fingers
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September 2022 by Laura Berger-Jones
I didn’t have the best experience unfortunately. My husband bought me a ring there which is beautiful, and I’ve taken a couple bands to get resized that were purchased a long time ago. For our 10th wedding anniversary we both went in to get my solitaire diamond placed into a custom ring we had made. It was a custom Simon G and they asked me to take it to a local jeweler since my diamond wasn’t with them, it was here in Midland. As we began looking around the store, intending to purchase a necklace for our daughter, Marcus came out of the back, didn’t say hello just asked “Who did you get this ring from?” he seemed upset and I answered it was custom from Simon g. He said “you know, we are a retail store, not a repair shop” and how he is in business to make money and not do repairs on rings he didn’t sell. He told us he wouldn’t send in my ring to have the diamond reset. I was stunned, I used to work in a jewelry store and my sister is a Master Appraiser, and I know asking to do a simple jewelry job isn’t something to be shamed for. No it doesn’t make as much money as selling jewelry, but you still make some profit and most importantly, you maintain the relationship with a client for when they are ready for a jewelry purchase. And we did buy a ring from him in February, so I’m not sure why we were spoken to that way. And we were going to buy something that day too! The way he spoke to us was really rude and like we were asking him to do something outrageous. He was clearly very irritated at us. So we just left. It was awkward and really unprofessional. There was no reason to speak to us that way. He was just really angry that we didn’t buy it from him. I get it but it would have been more professional to be nice to us and not chastise us like we are little kids. I will never go back there.Btw, we ended up going to D’Carroll’s jeweler and he was WONDERFUL. Super down to earth, knew his stuff and was more than happy to talk to us about what we needed. Highly recommend D’Carroll.
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September 2021 by Dustin Pannell
First class Jeweler in the Permian Basin. Mark Majors was very helpful and knowledgeable in my diamond situation. Highly recommend his business.
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March 2021 by Lorena Dominguez
They helped my fiancé choose the most beautiful ring and did a wonderful job resizing it after the proposal! We are forever grateful for their help and involvement in this next step of our lives! If you are looking somewhere with expert help, and beautiful unique pieces, this is the place! You can tell they are dedicated to making your engagement experience wonderful! Can’t wait to go to them for wedding bands!
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December 2020 by Kari Jackson
They did an amazing job soldering my wedding set together and fixed the chain on my necklace! Got my set back super fast and it looks brand new and shines brighter than the sun. I highly recommend this place!
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December 2020 by Justin C
This place is incredible, one of the Pins on my Rolex Datejust slipped out of place, I originally took it downtown to Cristiani's, the person I spoke to there was pretty rude, telling me he wouldn’t touch my watch, and wouldn’t help me because my watch has been modified (it is completely covered in diamonds) so I took it to Sam’s, the staff was very friendly and welcoming, and they actually fixed my watch for free. They definitely have my business from here on out. A+
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October 2020 by Angela Henderson Glenn
I have had Sam L Majors repair a few pieces, the most recent is sizing my wedding ring. They went out of their way to get it right and I was only without my ring for a few days. The ladies that work their are so helpful not to mention the owner’s customer service. They also recently did a custom piece for my daughter, it is stunning!!!
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July 2020 by Savannah Ross
My first time working with them. They were all so professional, helpful, and kind! Speedy service and when I picked up my ring, it was sparkling! So impressed by the service!
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June 2020 by Justin Campos
This place is incredible, one of the Pins on my Rolex Datejust slipped out of place, I originally took it downtown to Cristiani's, the person I spoke to there was pretty rude, telling me he wouldn’t touch my watch, and wouldn’t help me because my watch has been modified (it is completely covered in diamonds) so I took it to Sam’s, the staff was very friendly and welcoming, and they actually fixed my watch for free. They definitely have my business from here on out. A+
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February 2020 by Denna McGuire
I’ve known th Majors since the 1950’s. You can count on beautiful jewelry & watches. They offer great service too.
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August 2019 by Danielle Bowen
Talked to a different jeweler that told me my REAL diamond was only worth $5.After a quick call to Mark at this amazing company I am glad I didnt sell it! VERY HAPPY! GREAT HONEST COMPANY! Dont trust other jewelers!
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August 2019 by Sami Ulanski
Absolutely outstanding customer service - you could definitely tell it’s a family owned business. My fiancé and I stopped in to get him sized for his wedding band and to ask a few questions about his cross necklace and my engagement ring. We felt like we were talking to a friend rather than a worker that we’d never met before!
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July 2019 by Cody Brunette
Once again Mark came through with another beautiful ring for my wife’s anniversary gift. Even went to have it overnighted to me. Thanks again Mark.
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June 2019 by Hilton Bloodworth
I had my wedding band resized here. Their customer service and knowledge base is fantastic. I will definitely shop here again.
