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December 2023 by Derek Blackstock
My order was scheduled for delivery two days ago. I received a call from Rocky Ford (Midland, TX) that they have to postpone, because it had just occurred to them that they’ll need 4 people and/or equipment to move it. It’s sad that the customer (myself) knows how much the table weighs, but they failed to even look when scheduling. We sold our other table the night before delivery, and went through the hassle of delivering it, all to prepare for our delivery… and now it’s postponed. The woman had no clue as to when it could be rescheduled. So, highly HIGHLY frustrating, especially if we can’t get it before the holidays bc we won’t have a table at all now. I had to contact the original sellers to help rectify the situation and make SEVERAL calls myself before they were even able to tell me that they MIGHT be able to do it this following week. They never reached out to do anything at all—it was all me, calling and following up. I find that highly irritating that they couldn’t make us high priority after all of the issues. I feel like they should have MADE it a priority to get the 4 person crew together for the following day, or even the next (which would have been today). They just said that they couldn’t schedule the 4 person crew until next week, even though they’ve been aware of this situation for 2 days now. Not to mention, the woman that called me on the day of delivery to POSTPONE, started the conversation by asking if I was sick because I answered quietly due to being at work. They also waited to call and postpone ON THE DAY OF DELIVERY and an hour AFTER the delivery window had begun. I’ve had them deliver things before due to it being Anthropologie’s third party choice… and I haven’t ever had a great experience. I had a mirror delivered that was SHATTERED and they didn’t notice until unboxing at my house. I’ve had a wall damaged. They almost ruined our velvet bed trying to put it together, even though it just slides into slots (they kept trying to force it, when it clearly wasn’t level in the slot and pulled up some of the velvet). It’s really unfortunate, because in typical West Texas fashion, there’s not many options for delivery companies. I’m truly hoping they can redeem themselves and maybe I can edit/update this review once our table is finally delivered, whenever that is…and hopefully it’s delivered WITHOUT DAMAGE and assembled properly…really holding my breath.
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October 2023 by Abdul Baqi Jamal
I delivered a load here. The people who were working here had no idea of what they were doing. Got unloaded and someone had my BOL but I was just waiting for someone to sign it but everyone was ignoring me. I had to keep asking for it. They seemed to ignore me on purpose. Too bad. Wasted my 3 hrs of time but they didn’t care. Oh boy! Poor truck driver?
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May 2023 by Zack DeBoe
Extremely easy to work with and pick up things. Wonderful group of people.
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September 2022 by Terrance Leggs
It’s a mom and Pop company owners are a bit racist hardly any employees people don’t really like working for racist people..
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June 2020 by century carrierinc
Terrible service, before they start to do some work give us one price after they finished gave us double price and won't give our stuff back until we pay that price, take advantage that nobody else in this area and charge you double but only after they done. Scammers. Never will be back
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November 2019 by xylona johnson
Very polite waited a little to get unloaded have to go to another yard they say but they worked quickly to get me unloaded
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August 2019 by CLF Furniture
Mike & Lisa from Rocky Ford Moving were absolutely fantastic to work with!! They went out of there way to deliver some furniture to a customer of ours in Texas. We would 100% recommend them for all your moving needs! Thanks again for all your hard work!
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October 2018 by kayvon larry
Terrible customer service when calling in to get a quote. The older gentleman was rude and was yelling at me over the phone. There's no way on Gods green earth I would ever give my business to this company. Imagine how they would treat you if they broke something during your loading or unloading. You've been warned!
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May 2018 by Tina Elliott
Experience, polite, careful Crew!
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March 2018 by Whitney Hill
Family owned and operated little mom and pop. I had a great experience with Rocky Ford Moving and will definitely be using them again! There's something so rewarding about working with real people and supporting a local family! Use them if you're moving any time soon and tell your friends!
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June 2017 by Rachel Dillon
Love using a local family owned and operated business! Very professional. The guy that did my survey showed up on time and was so nice. Everything about my move went so smooth and it was very stressful before i let them take over from packing to unpacking they did an amazing job!!! If i ever have to move again I will call them they were excellent!!
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June 2017 by Nonni Gmom
Love using local family business. Movers did a great job!
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August 2016 by Lindsey Hernandez
Very unorganized and rude!
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August 2015 by Tim Ackerman
Nice guys, but the boss seems to have an explanation as to why everything is broken, scratched, chipped, or damaged. He should learn to just say sorry we will make it right.
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July 2015 by TimLani Ackerman
Nice guys, but the boss seems to have an explanation as to why everything is broken, scratched, chipped, or damaged. He should learn to just say sorry we will make it right.
