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November 2023 by Nicholas Brown
My recent car mishap led me to Caliber Collision, and their service was nothing short of remarkable. Professionalism and genuine concern were evident from the start, making the repair process a breeze. Their clear communication, quality repairs, and top-notch customer service made the entire experience seamless. Caliber Collision's commitment to perfection make them my go-to for automotive repairs. Highly recommend!
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November 2023 by Nancy Barrientes
Had hail damage recently. Michael and Jacob took good care of me and my car looks brand new. Got my car back right on time. I still look at my car to make sure its mine. Hopefully would need to back but if if i did i would so go back to caliber collision. Happy customer.
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November 2023 by Victoria Pena
I have had such a pleasant experience here! I personally worked with Jules, and she was incredibly informative, thorough, resourceful, and communicative!
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November 2023 by Aiden Lujan
Caliber did a really good job on my car, it was done in a timely manner. I would recommend them to anyone & use them again.Services: Painting
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September 2023 by Matthew Bamberger
This is the worst body shop I've ever dealt with. I was the victim and the body shop was incahoots with the insurance company so they didn't want to fix anything saying it wasn't related to the crash. The things they did work on they never got right. Told me my car was ready 5 times and it wasn't. Waisted my time. Don't do business with this company.
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September 2023 by Carlos Pina
The shop received my vehicle in May and wasn’t done until august. Jules the technician in charge of our case continued to give excuse as to why the truck was being delayed. When the vehicle was finally finished they returned the vehicle with parts missing and damaged parts from the crash still on the vehicle hoping we wouldn’t notice. I’m now unsure of when my vehicle will be done. 10/10 would not recommend going here.UPDATE: I received my truck and drove it to Lubbock where it sat in the parking lot for a week before I decided to drive back to Midland reaching interstate speeds. Due to these interstate speeds and caliber collisions not properly securing my front passenger panel it unclipped and began rubbing on my tire wall were it melted a hole in the panel as well as scuffed my tire wall. I was unaware until I got home and my Mother walked out asking me what happened. Again 10/10 do not recommend.Services: Transmission
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September 2023 by M Mak
Very friendly staff and as far as I can tell, they did quality work. But, they took nearly a week longer than they said it would take and I wound up having to pay out of pocket for some of the rental car expenses.Service: Body & Trim
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August 2023 by Shalaine Kennedy
Baylee Raff was great to work with! She was very friendly and knowledgeable. The work on my car went great and appreciate what Baylee did to help me out with that.
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August 2023 by Paul T.
Went in today to get an estimate for some body repairs. I was told that I would need an appointment just for an estimate. The next available appointment would not be until the 27th of September. That's unacceptable, if you can wait that long for just an estimate do you really need to get it fixed? Taking my business elsewhere .
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August 2023 by Anja Jamar
Great customer service. Quick response. Explain in detail very well. Devin was very communicative. Happy with the work done to my car, doesn’t even look like I had any damage..Service: Painting
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August 2023 by Denise R.
Had an accident not long ago and I took it in and they were really helpful I was in and out my car only took a week to get fixed
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July 2023 by megan spires
Had repairs done. Jules has been the absolute best!! I would highly recommend this shop to anyone. Customer service was immaculate, and staff was very knowledgeable.Services: Painting
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July 2023 by Allen Mosher
After Caliber Collision started the process, it took three months to finish repairs the first time. The completion date kept getting pushed back week after week after week. I stayed over an additional day at work (seven hours from home) to be able to pick the vehicle up after they told me everything was complete. I showed up to retrieve the vehicle and the passenger side (the side that was impacted) was not even touched. There were dents, rock chips, cracks, etc. on the side skirt and rear passenger wheel that were the result of the accident. I spoke to the shop supervisor and went over everything with the vehicle.The vehicle was finally finished up, but the rock chip guard film for the front bumper was also not installed after being replaced. The supervisor notified me that nobody in Midland would put it on. The adhesive was not cleaned off of the windshield after removal and reinstallment. Also, the hood does not line up correctly.I am hoping the insurance company will let me take it to a different shop to fix it the rest of the way/ the right way. I have been extremely, extremely frustrated in the entire process since Caliber took possession of/ ordered parts for our vehicle.
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July 2023 by Cherokee Arndt
Took 3 months to be told my car was finally ready after 8 or 9 date changes. Only for my fiance' to go pick it up, 7 hours from home and it was in fact not done. The majority of cosmetic damage caused from the accident hadn't been touched. They held onto it for an additional month and charged my insurance for "additional damages" that were the original damages. After 4 months we drove back down to pick it up. The hood is not aligned at all, so we are hoping our insurance will allow us to take it to another shop to check it out. Definitely not impressed.
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June 2023 by J Tino
Let me tell you, this place was amazing!!! Nobody likes having to put their car in a body shop but if you have to, come here. Michael Diaz was really awesome and took care of us all the way through. Like I always say, you know I am about customer service. You treat me good, then we are golden. Mr. Diaz went above and beyond the 5 five rating. We are so grateful for him serving us. If you have to go anyway, come here and tell Michael Diaz I said hi!