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November 2023 by Nadja
I had a great experience selling here and have come in a few times before to shop. The staff was kind and I appreciate that they let you see what they wanted to buy before committing. They also folded everything back unlike other locations that return your items unfolded.
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July 2023 by Brittany V
Lowballer's for sure! Customer service needs major improvement! Plato's closet has guidelines to follow when bringing in clothes. It needs to be washed, folded neatly, no plastic bags. That's fine I can't take my time and do that, but y'all clearly don't take time to give the customer unwanted items back neatly. I picked up my unwanted items and they were unfolded and wrinkled. I brought them in freshly washed, folded neatly and unwrinkled! I also don't think y'all should automatically keep the wanted items and have them out on the floor ASAP because a customer can change their mind or wants to negotiate for more money. Y'all need to keep the wanted items nearby so the customer can see what y'all kept. That's not good business practices and I will see if it's legal as well!
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July 2023 by B V.
Lowballer's for sure! Customer service needs major improvement! Plato's closet has guidelines to follow when bringing in clothes. It needs to be washed, folded neatly, no plastic bags. That's fine I can't take my time and do that, but y'all clearly don't take time to give the customer unwanted items back neatly. I picked up my unwanted items and they were unfolded and wrinkled. I brought them in freshly washed, folded neatly and unwrinkled! I also don't think y'all should automatically keep the wanted items and have them out on the floor ASAP because a customer can change their mind or wants to negotiate for more money. Y'all need to keep the wanted items nearby so the customer can see what y'all kept. That's not good business practices and I will see if it's legal as well!
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May 2023 by Soto Family
Xl to large pls don’t waist your time they judge you right away they don’t even take the time to go thru all of the clothes they just figure out they don’t want ur size and that’s it
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February 2023 by Amber
Inconsistent, ill informed, rude and worthless staff. This whole business plan is to purchase clothes! Going in three times this week and for the third time getting told “We are too busy to buy today.” No one was in the store at 12:00 on a Sunday. I have absolutely no problem with rules but set them and keep them consistent. This location moves the “rules needle” daily and depending on how much work they (the paid staff) feels like doing! It’s absolutely mind blowing this location is still in business with employees that are supposed to provide customer service… What a thought?! They have officially lost me as a paying customer but also for selling (haven’t even been able to see to them after three attempts) going forward my clothing will go to goodwill. This franchise owner has some serious work to do on the staffing and rules front because it’s a joke right now.
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February 2023 by Saranda G.
This is the most worthless inconsistent franchise of Plato's I've ever encountered!! All their employees are rude, ill informed and have zero give a shits about customer service! Mind blowing when their WHOLE business plan revolves around buying clothes. Three times this week I did what I was told and then show up to get told something completely different! I came in today and was told "we are too busy for buybacks today" Sunday at 12:00. Go figure, yet another establishment in the Permian that employed people to NOT do their job!! Set your rules and keep them the same! This location constantly moves the "rule needle" to their level of how much they want to work that day. Great, outstanding job Plato's of midland I will never be a purchasing customer again or give you one bit of my clothing to buy. It will go to goodwill or in the trash because I will never accept being treated the way your franchise and it's employees willingly choose to treat people!
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January 2023 by ItsJakeBrahhh
Kinda interesting to read all the sour comments about selling at Plato’s. Had a great experience selling this week, I was offered $250 for a tote of items. I think the main thing is to be realistic about the clothing your trying to sell there. You can’t expect to get top dollar selling brands that don’t hold value. For example Lululemon holds value better then Nike in athletic wear, and Rock Revival holds valve better then Levi’s in denim. I love this Plato’s for selling and shopping, always good deals to be found. I would just recommend not getting your hopes up when you go to sell Forever 21 and other fast fashion type brands.
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November 2022 by maggie gonzalez
The manager there looks at women very inappropriately!! I dont want those vibes of being uncomfortable when I want to go that’s straight up weird !!!
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November 2022 by Maria Zubiate
If I could give them a 0 stars, I would but I have to at least choose 1 star to proceed with the review. I wish I would have read reviews before taking them my items. The give you next to nothing for brand new expensive clothing, mind you with tags still on them, on top of having horrible customer service. Do not waste your time, you'll have a better outcome selling anywhere else.
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November 2022 by Brandi M.
Spent alot of time in this store both shopping & selling. Had a bad experience once where they got me on my largest drop off & I got screwed but still shop there. Good deals
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November 2022 by Nohelia Valdez
Worst place ever. Took a whole bag with brand new season items with the tag still on it (valued around $200) and they only took a pair of jeans and a jacket and offered me $11. This place is a waste of time.
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October 2022 by Adan Atayde
They will take most of your shoes or cloths and give u the littlest of money, they took 7 pairs shoes of mine and only gave me 35 bucks so 5 bucks per shoe not even selling online is that cheap worst place to sell your stuff don't even go there to sell ur stuff it's a waste of money and time. This business works on ripping you off to make their profit, hoping yall at the community help me not let them make there money easily. Please let this company fall they are scamming us badly and I heard the workers take your stuff for themselves even reducing ur profit even more. In the photo you see down below they took all the pairs of shoes and left me with my sandals. For only 35$ they gave me trust me it's not worth it at all, this company is the worst of the worst and I hope yall understand why I'm upset. Everyone struggles but they help you struggle more.
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September 2022 by Layne Hicks
I took in over $400 worth of nice clothes. Some still had the tags on them! All the jeans I took them were between $50-100 and they gave me less than $5 for each of them. They only took about $150 worth yet gave me $31.42 for them. I get it’s a resale shop, but they could at least give a little more for the clothes, especially with them being nice. Seriously considering going and buying them all back and selling them somewhere else. The worst Plato’s closet I’ve been to!
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September 2022 by M B
Employees should be happy that you're their. Need to inform customers of their "Policies".I called to find out details of how they buy clothes, no phone personality. I gathered up several bags and drove to the other side of town, when I get their, I'm informed that they only take 1 bag at a time???Made me feel like I was a disruption to their day! After I waited an hour, they insulted me on what they were offering, which BTW, they only wanted to cherry pick what I brought... DON'T waste your time! Sell your things online thru other services and get what you deserve vs being greeted by rude employees who don't understand what CUSTOMER SERVICE IS!
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August 2022 by Diana Saenz
Went to drop off a big marshalls bag full of new shoes and clothes, they offered me $48….. lol $4 for a pair of shoes. not to mention most of the clothes they do have to sell is dirty and some have holes in them. i used to love platos closet, definitely not coming back again, it’s a joke.
