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April 2024 by Chase Nichols
Don’t ever shop here I went to try and get my wife’s engagement ring resized and they apparently “can’t” brand new ring nothing wrong with it.. smh
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February 2024 by Azure Bailey
We went right in and got exactly what we wanted.
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February 2024 by justkesh Powell
After reading the reviews I was reluctant to come to this location. I tried calling before I arrived. The number listed was disconnected. Upon arrival I was met with a sign that read be back @ 2:50. Walked the mall and returned at 2:57. The store was still closed. Very unprofessional.
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January 2024 by Veronica Rivera
worst costumer service, reasons why i prefer shopping online! employees were to busy doing inventory and couldn't be bothered to help or even ask if i needed help... there were four employees and i was the only customer in the store.
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January 2024 by Justine Fidel
Poor customer service. i was trying to be nice, as a customer we are not the one who will adjust to you all attitude ? that’s funny. but even I was getting a mad face to this lady, I was still trying to be nice. After I got paid just gave me receipt put my stuff in the bag and that’s it. Do I need to say thankyou first which is I did? Her name was lorena as what I saw on my receipt.
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December 2023 by jennimolina88
We just waited in line for an hour for them to come out and tell us that they were closing an hour early and would not help us until tomorrow. We don't even live here.
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October 2023 by Ashley L.
Wow! I had never been inside any Pandora location until I snagged a deal online and selected pickup at the Midland Mall location. I was amazed at how many options they had and the quality of the charms and the bracelets were astonishing for the price!Even better, the staff was accommodating but real. They were helpful and honest about inventory and what was coming or leaving without pushing me to make any purchases. I left really proud of my purchases and excited to gift them to the three recipients who will be getting them as Christmas gifts.
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May 2023 by Abrahan Espinosa
The person who served me was very rude, he didn't make suggestions, he didn't give me recommendations, he didn't talk to me, he just threw things at me and that's it. I felt sorry for that situation. It is incredible that they do not do sales management, if you buy well and if not too.
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November 2022 by Latisha Urias
Customer service is horrible
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August 2021 by Cindy Fuller
It is to crowded for me. And so loud you can't hear yourself think lol . If your used to the crowd it's a nice place to be but not for these country folks.
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December 2020 by Samuel
These locations are franchise’s Owned they will not return your money from an online purchase however they will gladly give you in store credit. No where on the return slip does it say it is at the stores discretion to give you your monetary refund. Tried to speak to customer service first person just hanged up on me and the other mentioned that it was at the stores discretion which it says no where on the site. This is gladly my last purchase with pandora and moving on to a different company that is American owned and not one out of Denmark.
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December 2020 by Vianka Rz
I had a friendly experience, Great customer service the sales young lady and the manager !
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August 2020 by Vicky Carrasco
Nice place !!
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June 2020 by Bianca Mg
I had a friendly experience, Great customer service the sales young lady and the manager !
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January 2020 by Chrissy Lopez
Couldn't get a refund even with a receipt when it was a gift. After we had been there the day before to return and the lady at front said we just needed credit card. Took in gift, receipt, and credit card and they stated we had to take to Lubbock where it was purchased which was the same place, but different city.
