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December 2023 by Chris Carroll (Tryp Hazrd)
I've been banking with them for over two years and have loved it. They're great!!!
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November 2023 by Amanda C. (Mandy)
I received a $34 ODP fee for -$.33. I called to get a refund since I had the funds in my Kasa Saver. I was told that it wasn't a banking error since we had the funds in the wrong suffix so we wouldn't be refunded. I asked why the difference for the transaction didn't get pulled from Kasa Saver and she stated that the Kasa saver wasn't a transactional account but the saving account is. So since it was our error we wouldn't be refunded. I explained that I thought the Kasa saver was a transactional suffix. She didn't seem to care and didn't offer any solutions. $34 fee for -$.33 when I did have funds available in my other suffix doesn't see like a member error it seems like a communication error on the credit union. I know at my other credit union my funds get pulled from my savings or money market if my transaction doesn't cover the transaction amount. I avoid a fee. They aren't even willing to do a courtesy fee since we did have the funds available just not in the right suffix. I will be moving my money elsewhere. No body likes paying $34 for -$.33 especially if you had funds available.
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September 2023 by Bella
I have had this bank for about 10 years now, every time I log on to the mobile app it asks me to update my email. Also when it is time to update my password I am prompted on the app to do so.The girl who just helped me reset my password over the phone was condescending in telling me I am not supposed to update my password/ email on the app, but on the browser.1. Then why prompt me to update my information on the app if I am not supposed to? That is a set up for failure.2. I have never been told this information would've been great to know years ago. Send your members a memo/letter etc.3. The app was made for being on the go, checking your account balance, transferring money, etc. We don't always have a computer on hand to log on to in the middle of a checkout line.I was once in the ER with a loved one and had to wait 19 minutes and kept checking the app down to the last second before it finally allowed me to log in and transfer money from my savings.The girl was condescending and rude and I let her say her piece before telling her I tried everything she described to me then she quickly hung up while I was in the middle of wishing her a good day.Please update your app and realize your members are often long time users. It is to the point where finding a different bank that is user-friendly might just be the way to go.
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September 2023 by nancy zertuche
Lupe was extremely helpful and patient with me.
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August 2023 by Rebecca Pontaski
We have been with MTCU since we came to Midland seventeen years ago. We will remain with them and their excellent service.
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July 2023 by Maribel Medina
I made a mistake sending payment to the wrong account. I contacted them and in a matter of minutes it was corrected. They gave me peace of mind. They're the best!
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May 2023 by Maria Perez
I love MTCU! There is always friendly, helpful service. They go above and beyond for their members. I will surely recommend MTCU to others.
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March 2023 by Loren C.
Horrible bank. I have been banking with Mtcu for over 5 years and I'm done and fed up. There is no accountability here, everyone shifts blame and no managers or any "high up administrators" will even show their face when there is an issue. I've been trying to close my account for a week now and they have held my money. This bank is scandalous and I do not recommend using them as they clearly don't give a sh*t about their customers. I hope they read this and are embarrassed for themselves but, they won't because again, they could care less. This is for all those higher ups in this crappy bank. Shame on all of you all for hiding behind your employees and tellers.
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March 2023 by Anita Marin
Great, forgot my debit card in the machine. A customer found it and put it in the night box and went to pick it up at the bank. Easy process. Took like 5 minutes. Was glad this customers was honest enough to return it. Thank you customer.
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March 2023 by Cory Harbison
Updated banking options are great! No more standing in lines, and wonderful customer service. Proud to call MTCU my banking family.
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February 2023 by Cory Callaway
Terrific help. We had security concerns at the very end of the r business day. MTCU contacted us immediately and helped us update everything right away.
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February 2023 by Kreselda Payan
I absolutely love this bank the people who work on the midland Dr bank are absolutely amazing and so helpful if I message them early in the mornings they always reach out as soon as they open
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February 2023 by Meriel Sweet
I needed information about an account. The agent texted me, then called. We were able to resolve the issue quickly and confidentially.
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February 2023 by gina adams
The best banking experience i have ever had. I've been with them over 4 yrs now...
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January 2023 by Lee Ann Porter
Naomi and Michelle were kind, helpfuland the end result was professional and effective, with the help of Justin. Each employee took their time and completed all transactions before the close of business !
