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February 2024 by Brittney Luna
Love the pharmacy they are fast and very courteous.
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January 2024 by Jeremy P.
Have ordered groceries for pickup 4 times from here. Everytime I have waited between 45 minutes-1 hour from my scheduled pickup time. The online check in process doesn't actually notify anybody that you have arrived, you must call the number which doesn't actually lead to the grocery department just calls the store in general then they transfer you and it usually just rings. Have had to go inside twice to find someone to bring out groceries. If you're gonna do grocery pickup just use HEB. Will not order from here again
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January 2024 by Jody Martin
Worst customer service experience! We booked vaccines online, but when we showed up for the appointment, they didn’t have the one we registered for in stock. No phone call or email to let us know ahead of time. My husband has a broken leg and went in for no reason. They basically told us tough luck, our website isn’t great, then sent us to a 2nd location that had the vaccine in stock. When we got to the 2nd location, they refused to give us the vaccine because they were short handed and because the first location didn’t call to let them know we were coming. A complete waste of our time, with no offered solution. We will never use any Market Street or United pharmacy locations again.
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November 2023 by Marisol S.
Love love my market street. Great customer service. Always clean and friendly staff. Food at the hot bar is always delicious . Liked they've Starbucks always a plus. Floral is also great selection of flowers. So helpful in finding what I need. The florists always have great ideas too.
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November 2023 by john darnell
I have shopped at the store ever since it opened.I had never used the pharmacy and thought i'd give it a try2 years ago I tried to get a flu shot there and they told me they were really too busy and just go to another storeLast year I tried again and did get the flu shot but it took about an hour, even though there was no line.I am 84 years old and take about 10 or 12 prescriptions on a regular basisI use Good RX and it seems to be the best price for me.I gave my card to the older lady who works there and told her to get me the best price. I did my grocery shopping but still had to wait. I just paid and left the store, because I was very aggravated and did not want to be rude. After I got home, I check the price and I had been overcharged about $20.00.I called the lady whom I gave my card and she told me that she could not adjust the bill and next time I should check my charges before I left the store.I told her that the real mistake was using her service and I would not return.I have started using HEB on loop 250 and even though it is a little far for for me it is worth the extra drive.
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November 2023 by TLK
Just Sad
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May 2023 by H C
So disappointed in the way Ashley spoke to my husband. I understand that they are very busy. But some of the staff should be better trained on how to speak to customers when an issue arises with their prescriptions.
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March 2023 by June T.
the front end management is sincerely a hot mess. there is so much drama and favoritism on the front end primary manager (I won't mention HER name) she surrounds herself with young people that don't know anything about customer service and she promotes them with zero experience. she and her assistant (not the tall young man) treat older people working there with disrespect and harassment to a point where they lose any sense of belonging. there are young girls and boys cashiering that are on their phone, refusing to acknowledge customer and down right rude... and nothing is done. the store manager is hardly ever there and the assistant manager doesn't do anything even though he sees it because the younger people suck up to him. they don't care about older people with customer service skills and experience just the young ones that make that female front end manager feel better about herself. Customers complain constantly and nothing is done because said customers don't want to go to the chaotic heb so the management just blows it off. And the worst part is EVERYONE knows at the other stores in the area and upper management knows but turns a blind eye.
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March 2023 by Cody Flores
They usually have what you need and will work with you. They’re just slow
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February 2023 by Brett Davis
Market Street pharmacy values the health insurance companies over patients and prescribed care from their personal doctor. Market Street pharmacy on Midkiff in Midland, Tx refuses to sell me the prescription that my doctor prescribed to me. Their reason is that my insurance doesn’t cover the medication. I understand that insurance doesn’t cover this specific medication and I told the pharmacy I am more than willing to pay out of pocket for the medication. The pharmacist still refuses to sell me my medication because the insurance wouldn’t pay for it. Why does the insurance company have the power to deny me the medication my doctor prescribed to treat my condition. Why does Market Street even care whether I pay for my medication or my insurance pays for it. How does that justify withholding treatment my personal physician has prescribed to me? Treat patients first and worry about pleasing insurance companies later
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February 2023 by Heidi B.
Id give Zero Stars if i could!!!! Customer Service at this store is an absolute joke! Between the pharmacy and the grocery store i dont which is worse! Hailey in the pharmacy was too busy playing on her cell phone, and the bigger lady on the grocery side acted like i ruined her day because she had to ring my things up. I am spending my hard earned money and they are being paid to do a job. I dont get! I will be transferring my prescriptions elsewhere and shopping anywhere but here!!!
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December 2022 by Zachariah Haverly
Recently started using this pharmacy. They seem just fine. Fairly well paced. The customers that go in there seem to take a while.
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July 2022 by Emma Parham
Always nice and helpful, and they’re very fast too
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July 2022 by Ashley Coulon
Rude and unhelpful
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December 2021 by Jean P.
The store is great the deli where you get sliced sandwich meat is horrible I have never seen such laziness in my life. They need to take a new direction and get people that want to work instead of just grabbing a paycheck so frustrating.
