Lowe's ProServices

Most Recent Comments

• August 2023 by Missy H.
  Just terrible customer service, go to Home Depot or Ace instead to get help and support!
• June 2023 by Libert O.
  Here we go...... June 1, 2023. May 19, 2023 ordered in person $2826.14 of items to be delivered, as they told me to be delivered on May 31,2023. OK. On May 31, placed multiple calls which automatically told me delivery to be between 9am and 9pm. Finally talk to a human around 2pm, can't call delivery person as is third party. Lame excuse. Delivery not made. June 1 go down there and get many Excuses, including that it is a Third Party, they needed a different truck, bla bla bla. Not my problem, I did not hire them. They did not call me on May 31. If they did, hey, we are tied up, sorry will deliver tomorrow, I could deal with that, but no one took 1 minute out of their busy day to call me. They tell me that delivery will be today but cannot tell me when, this should be a priority, but no. I do not need reasoning as to why the Third Party had to change the truck, the order was placed 13 days ago, not 13 minutes!! I tell them that I do not care about Corporate Reasoning requiring Third Party, and I do not care what color socks are being worn. Go home, wife goes down there and gets raft of excuses. Finally tells them that if not delivered in 2 hours, will get refund. She also calls Lowes Corporate, they make note of incident, get some manager a Mr. Russel on the line. We hear another excuse, by the time we hang up.....58 minutes left. 11:30 rolls around, take picture of my watch and background with no Delivery. ( not that photos are not time stamped ) 11:31 driver pulls up and calls. Go out front and tell him he is late, take it all back to the store. They have had 13 days and 2 hours to get this right and they could not. Go to Store and get Refund. Done, go to Home Depot and start getting what we needed for this Project. Oh by the way, had a run in ( more than Once ) with one of the refund desk people, name begins with J, the woman has a 'tude. As inappropriate as it would be to wear a Marajuana themed t-shirt as a car or firearms salesman, I think having 1 inch long flourescent pink hoochie mama looking fingernails working at a Hardware Store just ain't right. Guess you can tell what her disposable income priorities are. When that Lowes credit card gets here, snip snip good bye, not needed anyway. Happy Regards Libert
• February 2023 by Jack Nichols
  It's lowes you can't go wrong
• September 2022 by Kevin G.
  Hello everyone. I'm very disappointed with Lowes in Midland Texas. Here's why. They humiliated us and discriminated us plus we were accused of stealing even though . I had the reciets. When we got to the store . We went and looked at the refrigerator . We then waited for one hour to get assistance. After that . I paid for my refrigerator . Then we waited for more time like 30 to 40 minutes again to get my refrigerator . Well we got tired of waiting to someone to assist us . So we got a big flat cart and we're loading the refrigerator on the cart . When this bitch comes . Yelling and barking you'll can't take that . Put her hands on me like pushing me . Then grabs the refrigerator and when she did that the refrigerator almost fell backwards my brother grabbed the refrigerator on time . Otherwise my refrigerator would have fallen to the floor . People started laughing including some employees . I just got my reciets and showed her. It was paid for . . This is ridiculous I spend close to a thousand dollars on this store my brother bought some things too then we get mistreated discriminated by this be thing hiding her name tag. That's not all we video taped her outside naming us Mexicans we said we are not be Mexicans . We are born and raised in Texas . It's on video she said she treats white people and Hispanics the same . This bitch is racist . Well all we wanted to do now was get our refrigerator home. So the next day I went back to Lowes and asked the other employees for her name and they said her name was Tyra I spoke to the manager he didn't do anything . So I found out that the CEO and president of the board is Marvin r Ellison . I hope he gets in contact with me . Because I want this issue resolved. Marvin is this the kind of employees you want attending your costumers I have a video and the time . Thanks for reading this . With this inflation readers to dont spend your money at Lowe's they don't appreciate our business . This happened on Sunday 9/11/2022 time between 6 and 7pm.
• May 2022 by Daniel M.
  I have been to this Lowes a couple of times now. Both times where memorable. This last time, I purchased a few items including a Miter Saw that was supposed to be brand NEW. Sadly, Lowes did not sell me a new saw. It was used. Visibly and apparently USED. Dirty, dirty internal packaging, used blade, dirty cut vacuum port. This is very bad BUSINESS. I am filling a complaint through the city and consumer reports.