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January 2024 by lisa serpas
Brought in Charms to add to my bracelet as well as purchasing 3 more charms Due to work My Mother went to pick it up for me. , Unbelievablethey just handed her my braceletin her hand !!! not to mention they didn’t even display to ensure all charms we accounted for !!!just put it in her hand with a receiptIs this how we’re treating people todayIn All my years of doing business with James Avery I would have never thought of this !! No thank you , not even is this the correct bracelet!!!No Box ….No Bag !! Is there anything else you need !!!This is so disrespectful
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January 2024 by John Julian
Great people.a.d.awesome product. They helped me make my idea a reality for my wife's Christmas present.
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January 2024 by Brenda
I really dont even know where to start with my review. To say that I have had a subpar experience with EVERY SINGLE PERSON that I’ve spoken to at this James Avery location in Midland TX is an understatement. I’ll be sending corporate an email as well because the amount of hoops that I have had to jump through only to finally speak to the manager “courtney” today and get a very non chalant, monotone response of “well I did what I was supposed to do, I called unclaimed and they did not have it sooooo…I guess maybe look in your home and see if you find it” was RIDICULOUS. The mere fact that she has a “manager” position and felt comfortable enough to just brush me off the way she did is sad for the company itself. I am still without my daughters charm bracelet that she has had damn near since she was born all because it was lost by yall. Was offered NO solution and was completely dismissed today like I was a nuisance. NEVER will I ever do business with ya’ll. Do better. Hire better. Promote better people. The absolute trash that you have managing that place will be this store’s downfall.
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November 2023 by Terry George
Very nice shop. Cozy and well stocked. Not pretentious and very willing to help. I really like this location better than when it was at the mall. As a guy this is a pleasant place to go, they treat you with respect and care.
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October 2023 by Alicia Dorado
It's always a pleasure to go to this store. The staff is so kind and helpful, I couldn't ask for a better experience.
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October 2023 by D Short
My wife and daughters love the jewelry from here. They should have customer profiles or something though so I know what charms my wife has already!
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August 2023 by ROBERTO PEREZ
I dropped off my daughter here...she likes very much this shop
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May 2023 by Farrah Day
They had everything I needed in stock. Which is a big difference from the James Avery that is located where I live, Wichita Falls
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February 2023 by Rex Uranga
Daughter very upset with them... False advertising there... Bad service
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November 2022 by Lillian Hopz
OKAY YALL the new location is amazing and great customer service but listen here. Bryanna was my server and she has helped me out twice and today I walked out so happy. My bracelet is almost filled up to the max and I put 3 more charms on my bracelet and one of the charms didn’t have a loop and u know how u have to pay 5$ for a loop. Bryanna girl if u see this I love u she took care of that for me. She is an angel and her customer service was absolutely outstanding. I thought I would do a review I never really do reviews but I am doing it today. It might not seem like a big deal but it is to me ♥️
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November 2022 by joel duran
Bought my mom a large bracelet that didn’t fit and I already had the charm on it. I brought it back and told the employee that was helping me and she came back in 2 minutes and already put the charm on the new bracelet. Amazing customer service. This was today on mothers bad and the line was out the door but I was in and out of the store in 15 minutes. I’ve worked in jewelry before and I know how it is and how stressful it can be. These girls are doing an amazing job.
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November 2022 by Melissa McLendon
The new store at Commons Park shopping center is B-E-A-UTIFUL! Dropped my jewelry off for cleaning and got a new ring.
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November 2022 by Dana Howery
Love the new location
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November 2022 by Aide Judith Nevarez
I love this place, great attention
