-
September 2024 by Julie Rodgers
Bugs in our room cockroaches!! Very gross
-
September 2024 by Brandy Villarreal
A room was reserved by someone else and the hotel would not work with me any to get my money back!
-
August 2024 by Sheena Messick
This is definitely not a place I would choose to stay at again. Beds are very, very firm, pillows are so soft they can be folded in half, and you still don't have a decent pillow to sleep on. The pool area is absolutely disgusting and was filled with hair, trash, and dead leaves. I requested housekeeping at 8 a.m., and when I returned at 4 p.m., they still hadn't come to clean the room and give fresh towels. They charged me $10 plus tax for my son to get a spoon full of eggs and a slice of toast for breakfast and they do not have complementary coffee unless you make it in your room and the coffee in the room was absolutely horrible. I don't recommend this hotel at all. The room also had a weird smell once housekeeping finally did come it smelled like the room was cleaned with a mildewed towel.
-
August 2024 by KimBEERly
This was my second time staying there this summer. The ONLY reason being the outdoor pool. Don't let the beautiful and elegant lobby/front desk area fool you. The rest of the hotel might as well be made of cardboard and tin foil. The amount of things that I saw falling apart or not working at all are too lengthy to list. The corner chair in our room was filthy, the bathroom spelled of vomit and there was a wad of used dip/tobacco in the corner of the bedframe. I've been home for two days and my hips and back are still recovering from those uncomfortable beds. Not worth the money, in my opinion.
-
August 2024 by John Adams
Nice hotel. Lobby, elevators and hallways were very clean. Room was nice and spacious. I was on the fourth floor and the water pressure was fine, and there was plenty of hot water. The locked access to the ice machine is a nice touch, and there was abundant ice. AC was super cold and worked fine. I used the digital key and didn’t encounter any employees my whole stay, so I can’t speak to the service - it my stay was completely satisfactory. Definitely recommend this property.
Rooms: Clean and inviting. In line with expectations for Hilton Garden Inn. Linens and towels were crisp and fresh.
-
August 2024 by Steve Manning
Stayed 3 nights. Water pressure was very low. Third morning, no water in the shower, not a drop. Also, A/C never got below 72°. The front desk says the water pressure is a known issue but yet they continue to sell rooms at full price. Second time this has happened to me at this property. Unacceptable!
-
July 2024 by Pamela Monge
You have a very good rest, excellent location, there is an H-E-B nearby and a Dominos Pizza and other restaurants or there is a Mall nearby.
-
June 2024 by Mark
If this hotel hadn't been neglected for several years, it might still be nice. Very low shower water pressure, cracked shower pan, fridge not cold, cheap bed frame creaks all night. Room was clean, but felt a little small. Front desk very pleasant.
I guess I expected a little more from a $190/ night Hilton hotel.
-
May 2024 by ALEXANDER mena
Excellent place to stay, comfortable, clean, very good price, I have no complaints about the hotel. Trust what I tell you, you will regret it. recommended among so many hotels that I have been to, very pleasant
Rooms: Very clean and comfortable rooms
Walkability: You can walk around and there are many businesses and restaurants without having to drive
Food and drinks: Many places to eat within a 5-minute walk sushi subs burgers wings and more
-
April 2024 by Rick Rowland
Multiple stays, nothing seems to work. Hotel is tired and needs updating. On my final visit, the shower didn't work (wouldn't divert water to the shower) on a night I was paying a premium ($350). Manager offered to reduce to an amount that was still more than the following night. They hid behind their front desk workers and wouldn't even call me themselves. Terrible customer service for a Diamond level customer and team leader.
I have asked my team not to use that hotel anymore.
-
March 2024 by Troy Turman
Don’t stay here. I’m a Hilton Gold (Diamond last year) and a Marriott Titanium Elite status. First night, when the heater is running it’s fine but when it turns off and then back on it makes 3 knocking noises, this went on all night. Second night, a truck alarm started to go off around 2:30 am and stayed on even after I left around 9am. I asked the staff about it and they said there is nothing they can do. Thanks for the help. Third night, the truck alarm finally went off but they decided to clean the grill vents with a pressure hose that makes a ton of noise. They decided it would be a good idea to do this at 11:30pm. Oh and the truck alarm, it started back up at 2:45am, hadn’t moved all day. Worse Hilton Garden Inn and the worst Hilton property I’ve ever stayed at. Only stay here if it’s your only resort.
-
March 2024 by Cheila Gonzalez Aguilar
Rooms: Muy limpias
-
February 2024 by Erik Carlsonn
Sneaky 3.00 parking per day. Be sure to dispute it. Bar was closed as well. Front desk was friendly tho!
-
January 2024 by C Lee Bruton
The young girl who worked with me through the problem that I had with my room was unbelievable I wish I remembered herRooms: Clean room but bar was closed
-
January 2024 by Sean Cross
No water pressure on 4th floor after 6:15 am. Outdated creaky
