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March 2024 by miguel Situ
Service is always interrupted for 4 to 6 hours at least once a week. It goes down around 2pm and doesn’t come back on till around 8pm sometimes later. This is so inconvenient it always happens when everyone gets home from school and work. Anyone needing reliable internet should not get astound the service is great when it works but it goes down for to long to frequently for anyone to rely on the service
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March 2024 by Pocahantus Quiet Waters
Had very good service & feedback
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December 2023 by Dan Wartman
Good experience!
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October 2023 by Richie Wong
The lady that I spoke to helped me with my plans. Thank you so much. So friendly and courteous! Best customer service I have dealt with in a long time. Thank you a lot Toya!
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October 2023 by Julio Ceaser Amparan
Prices keep going up and up every couple of months and they are cutting channels out of the package at the same time. It’s a lose, lose situation with Astound.
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August 2023 by Dennis Hamilton
Astound raises your bill every year. Trying to understand the customer service people is very difficult. Used Grande/Astound for seven years but cannot endure the lack of service help.
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July 2023 by Dillon Oliver
First off, do not return your equipment on a weekend. I'm now forced to pay for pieces of equipment they said I did not return. Because i put it in their dropbox and dropped it off, I don't have much of a case to argue that I did return everything. They raise the prices of everything nonstop after your 1 year deal ends, plus when there are service issues it's impossible to get anybody out to help and they try to charge you to fix their stuff which isn't working. spectrum is terrible and I would still pick them over astound.
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July 2023 by Pam Holland
My installer was great. It’s the after part that is not so good. Customer service is not what it was before.
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May 2023 by J A
I highly recommend disregarding any negative comments because, in my experience, they clearly stem from individuals who may have encountered their own issues. I can confidently say that I had an exceptional customer service experience with this company.Not only was the internet performance outstanding, but it also matched the speed I specifically requested. I am thoroughly satisfied with the service provided in this regard.I want to extend my sincere gratitude to the entire team, with a special shout-out to the front desk staff. They were truly amazing, going above and beyond to ensure my needs were met and that I had a positive experience. Their exceptional service made a significant impact on my overall satisfaction.Thank you to all the staff members involved for their outstanding efforts and for delivering an exceptional customer service experience
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May 2023 by Yousf Alnakow
I just had to take a moment to give a shout-out to the amazing staff at Astound Company. These guys and gals are absolutely fantastic! From the moment I walked in, I was greeted with warm smiles and a genuinely friendly atmosphere.The entire team at Astound Company is knowledgeable, helpful, and always ready to go the extra mile. They really take the time to listen to your needs and provide personalized solutions. Whether it's answering questions, offering advice, or troubleshooting, they've got you covered.But what truly impressed me was their passion for what they do. You can tell they genuinely enjoy their work and take pride in providing top-notch service. Their enthusiasm is contagious and creates a positive experience from start to finish.From the sales representatives who helped me choose the perfect product to the technicians who flawlessly installed everything, every interaction was a pleasure. They were professional, efficient, and made sure I was completely satisfied.I can't stress enough how much I appreciate the Astound Company staff. They made my experience truly memorable, and I'll definitely be recommending them to all my friends and family. If you're looking for a company with a team that cares, look no further than Astound Company!Kudos to the staff for being awesome and making customer service a priority. You guys rock!
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May 2023 by Yvi
Lovely people, especially, Toya, who on the three occasions I was in the store treated me with great kindness, respect and professionalism. and I saw that the same treatment was offered to other clients.It is a place that has personnel of great human quality.She resolve my problem every timeThe costumer service they offer is excellent.!!!!!!
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May 2023 by MrBoomer210
Absolutely horrible, internet goes down constantly, the bill keeps up and the customer service is sad joke. If you like being mad all the time I recommend signing up.
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March 2023 by Billy F
Potential new customer lost. 5 minutes getting redirected by the automated phone system (then it hung up). So I spent another 10 minutes on the website to see if they have service in my area, also a dead zone with no answers (just using the address lookup feature). They have their name on the local stadium and 2 brick an mortar locations nearby but no customer support via phone and their website wants you to call a human that doesn't exist. If I did choose them for service, then had a problem, this is what I could expect. No way, bye!
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February 2023 by Leandro Pileggi
Horrible customer service. Raised my monthly fees without any warning as well.
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December 2022 by Raquel Navarrete
Fees at every turn just to trick people into auto pay and apps. Slow internet and not the cheapest or most reliable
