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October 2023 by Tera MacGregor
They have poor customer service! They are extremely rude and tell false information just to make a sale. I am no longer buying jewelry from them anymore. For now on I’ll be going to their sister company Zelle’s because they have much better customer service.
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October 2023 by Laura Gomez
A terrible experience. Store made a huge error. Took at least 5 months to resolve. Multiple trips to their store, hours and hours lost trying to get this matter resolved. Still not completely resolve. Executive level leadership NEVER contacted us to discuss the error. Terrible, terrible Experience!!Limited skill set from staff. Still have not made it right after all we went through. Still NO call from corporate.
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June 2023 by Terri Killinen
Jennifer and Maria are the BEST!!!! They have the best Customer Service and will do everything they can to find the perfect jewelry for you!
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April 2023 by Sarah Cortinez
Omg I had such a great experience as soon as I walked in. I was greeted by everyone. I talked to the staff about what we were looking for what my style was. I felt super comfortable and felt like I was super happy with my ring. Staff was super informative and helped me until I made a decision. I’m definitely come back to look for more jewelry. This is my place !!!
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April 2023 by Adriana Ramos
Maria Gonzalez was very helpful, patient with us as we looked and tried on several jewelry. Very attentive to us. She’s our go too now!
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April 2023 by David Carnes
Maria was so nice and helped me find exactly what my wife wanted
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April 2023 by Amy S
Maria was informative, helpful, and friendly! Great customer service
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April 2023 by Angel Zubia
Maria helped me with every needed will be going back! ??
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April 2023 by Ruben Vasquez
Eva was awesome and made the experience easy.
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April 2023 by Xavier B.
Took my bracelet to get sized and I specifically remember asking to get it alot shorter. Specifically 7.5 inches. The lady knew I wanted alot off saying it would be about 4-5 links. She even asked if I wanted to try a 7.5 for reference. Came back to pick up the bracelet and it was 8 inches. They gave me back 2 links. Very upset. Charged me $100 to not get me what I wanted.
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April 2023 by natalie morris
Maria G. was very helpful! She got me exactly what I needed.
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February 2023 by Hugo Saenz
Very nice jewelry and great customer service
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February 2022 by Abigayle Louis
Was very impressed with the management here. The manager Isaiah went far and beyond to fix a massive issue I had at Zales (see My Zales review) He reassured me that My ring would be taken care of with no issues and that I was valued as a customer. Definitely will come back if I need too.
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January 2022 by Kristin
Janet made my experience very pleasant when purchasing a new ring. She was a great help and very patient as I tried on different ones. That you Janet! I love my new ring <3
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July 2021 by Aubrey Baron
Not every informing and when you go for a question or to change something about your jewelry they can't seem to help you, also the progressive leasing company they use and go through honestly feels like a scam but every time we need something to do with them they seem to not know what we're talking about or able to find our information and purchase even though I have the leasing number and everything.
