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December 2024 by Jessica Dominguez
I would give them 0 stars if I could. Every appliance we have purchased from Best Buy have gave out a couple months in. We have had issues with numerous appliances
Right now it's our refrigerator. All out food is spoiled and the only amount they want to cover is $300 of it. Will not purchase any more appliances from here. Geek squad is a joke and to even get an appointment it's a hassle.
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April 2024 by Rodman Christianson
They are a joke!
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March 2024 by Debbie Burke
I wanted to make an appointment to take my new device in that I purchased at BB but they wanted to assist over the phone. The tech that helped me could not have been any nicer or more patient. He could not get the issue resolved tho, so I am back to square 1.
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July 2023 by Jessica Lopez - Granado
Was in and out and the guy was so helpful and walked me through the problems on my phone
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June 2023 by Michael Kulhanek
Terrible. Another overseas blunder. Lied to again.
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April 2023 by Michael M.
What a joke this place is. I just needed to pick up a tv that was defective under the manufacturer warranty. Couldn't get anyone to help. Spoke the the "manager" Jorge and he was beyond unhelpful. I wish there was a 0 star option. No wonder electronic store physical locations are going out of business. No priority for the customer.
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April 2023 by Steve Lane
A friend of mine had geek squad install a stereo in his truck and after seeing their work I wouldn't let geek squad fix my toaster. He paid high dollar for an amp cable long enough to wrap around the whole truck and for some reason they cut it too short and spliced it together with a huge wad of electrical tape under the carpet leaving a lump bigger than a golf ball right under the drivers feet. The whole install looked like it was done by blind crack heads.
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April 2023 by Google user
A friend of mine had geek squad install a stereo in his truck and after seeing their work I wouldn't let geek squad fix my toaster. He paid high dollar for an amp cable long enough to wrap around the whole truck and for some reason they cut it too short and spliced it together with a huge wad of electrical tape under the carpet leaving a lump bigger than a golf ball right under the drivers feet. The whole install looked like it was done by blind crack heads.
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March 2023 by Ellen K.
When I entered the store in Midland, there were 5 young men wearing Best Buy shirts and standing at the counter at the entrance to the store. I looked at them and at the overhead signs for the different departments. None of the young men spoke to me so I started reading the overhead signs. One of the young men asked me what I was looking for (a security motion camera) and he looked up at the overhead sign and said, "They're over there. I'll have someone come over there to help you. " I went to the motion cameras and NO ONE showed up to help me. Eventually, my husband came into the store to find me. I told him no one would help me so he went to the "pack of five hanging out at the entrance counter and asked if I could get some help. One of the "pack" came over and just stood by me, never saying a word. I was furious and told him so. He then asked "what I wanted". To make a long story short, they did not have what I was looking for so we left the store. As I hobbled out of the store (wearing my walking boot to protect my broken foot) I marveled at the incompetence, rudeness, and lack of professionalism from this group. But what else could I have expected from a "pack" of untrained, uncaring, incompetent individuals.
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March 2023 by Clint Melnechenko
I bought a tech service plan and cant even speak to a tech. I wanted a simple solution/quote to speed up my older computer and they absolutely refused to allow me to speak with a tech. The solution was I have to drive into the store. JOKE SQUAD not Geek squad
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January 2023 by No T.
ABSOLUTE CLOWN SHOW These idiots lost my $6500 iMacPro for over a month. When I picked up the iMacPro after repair, I didn't notice the damage because of the package was set on the floor, and the lighting was far overhead. Later I discovered the whole lower edge of the iMacPro was chipped, dented, scratched, and the stand was bent. Total time they had my iMacPro was 45 days. Any attempt to call the Midland BestBuy Store by phone will get routed to a overseas third party who don't know what they are doing, and do not care. Even the third party cannot contact the store. This repair was covered under AppleCare. However, since BestBuy is an authorized 3rd party repair provider for Apple products, Apple has no control over the service or quality of repairs provided to BestBuy customers. ***To their credit the Apple Advisors bent over backwards to help find my iMacPro, and are still helping me to get my iMacPro repaired.*** GeekSquad... What a joke! AVOID AVOID AVOID! If you do not heed this review now, you will remember it later! You have been informed!
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December 2022 by Laurena Draucker (Jeanne)
They fixed my computer but not my printer remotely. I waited till 12pm. Was supposed to have in home repair between 7am-1:00pm . One said I had appt sent to link to check my status. It says I need to schedule an appointment. I call and they say you have an appointment let me check the status. The operator was great polite and understanding. After a long pause come back to tell me the tech didn't state why but I need to reschedule. Got sent an email for yet another week before they will come along with instructions before my appointment on my printer. I did this before I called them to fix it remotely told them the error code. Told them it wansn' t fixed have me the appointment for today. I actually pay for total tech support but getting what I paid for!!!!! Printer still not fixed same error code I called about!!!! I plan on driving to the store which is 60 miles away from me instead of the closer and bringing the printer with me maybe then they can fix it safe I plan on returning the favor save not telling them I went around them until they tell me they were in their way. They didn't bother telling me mine appt. Was cancelled until I called them!!!
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October 2022 by Laurena Vande Weerd (Jeanne)
They fixed my computer but not my printer remotely. I waited till 12pm. Was supposed to have in home repair between 7am-1:00pm . One said I had appt sent to link to check my status. It says I need to schedule an appointment. I call and they say you have an appointment let me check the status. The operator was great polite and understanding. After a long pause come back to tell me the tech didn't state why but I need to reschedule. Got sent an email for yet another week before they will come along with instructions before my appointment on my printer. I did this before I called them to fix it remotely told them the error code. Told them it wansn' t fixed have me the appointment for today. I actually pay for total tech support but getting what I paid for!!!!! Printer still not fixed same error code I called about!!!! I plan on driving to the store which is 60 miles away from me instead of the closer and bringing the printer with me maybe then they can fix it safe I plan on returning the favor save not telling them I went around them until they tell me they were in their way. They didn't bother telling me mine appt. Was cancelled until I called them!!!
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August 2022 by John Lara
They are great and very helpful
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June 2022 by Miss T.
Absolutely ridiculous that I can't get anyone in person on the phone at the local store here in Midland just to find out IF they've finished with their construction so I can go inside their store and shop. BEST BUY you lost an opportunity to sell me a computer due to the fact you're renovating and have been renovating FOREVER AND because I'm tired of having to wait at least 5 minutes on the phone to talk to a live person. The only pleasant thing about this last conversation was that the live person was from Tennessee and not INDIA ! It will be a very long time before I shop at Best Buy again.
