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February 2024 by Ariel Kusakabe
Friendly service informative and Maria is the GOAT!!! ?
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January 2024 by Ramiro Betancourt Jr
If I could give zero stars I would! I called in for assistance as I'm located over 100 miles away, only for the agent to cut me off and pass me to their customer service department, without listening to what my issue was. I'd already spoken with customer service, which informed me that I needed to deal with someone at a branch directly, but again I was not given the opportunity to explain this. The agent simply cut me off saying "Sir not me, customer service!" Like dude, they're the ones who told me to contact you directly, maybe if you learn to listen to the client, you would receive vital information! This is the first time and the first employee from Frost Bank that I have ever had trouble/issues with.
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December 2023 by Ruslan Helguera
Fast and friendly staff
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December 2023 by Ramiro Betancourt
If I could give zero stars I would! I called in for assistance as I'm located over 100 miles away, only for the agent to cut me off and pass me to their customer service department, without listening to what my issue was. I'd already spoken with customer service, which informed me that I needed to deal with someone at a branch directly, but again I was not given the opportunity to explain this. The agent simply cut me off saying "Sir not me, customer service!" Like dude, they're the ones who told me to contact you directly, maybe if you learn to listen to the client, you would receive vital information! This is the first time and the first employee from Frost Bank that I have ever had trouble/issues with.
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June 2022 by TracyAnn McCurry
Great bank! I've had business here however my account is with another bank. It's nice to receive great service no matter where business takes me!
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February 2021 by Ron C
Poor customer service
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May 2020 by Chris Goodgame
Morgan , Devon and the entire staff are great. very friendly and amazing staff to help you with your financial needs.
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June 2017 by Cesar Villarreal
Great customer service! Jose and staff are always very friendly and helpfull!
