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March 2024 by J Carlock
Nice accommodations in a location convenient to the airport and Midland businesses. Very courteous and professional staff.
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March 2024 by Jay Peterson
General manager is very disrespectful and unprofessional. Reservations will get tampered with. Please double check charges at the time of checking in and checking
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March 2024 by Tatiana Gunn
Where do I even start. Understand that I paid extra $ booking for breakfast. Called front desk to verify when they closed she said 11:00am. I arrived there 26 minutes before they closed 10:34am to feed my kids and to my surprise they were CLOSED. Said it was because no one was there and manager allowed them to wrap it up early. The lady could barely speak English which is fine but handed my 3 kids 3 mini frosty flakes boxes 2 milks and 2 juices and tried to charge me $20 for it. Front office lady went back there to grab an additional juice apologized and took my receipt for her manager. ? So I left went to ihop!The next day before checkout we go down and no one is there again and we ordered food. They served us GREASY SLOPS that even a dog wouldn’t eat. We sent it back and tried to order a plain breakfast sandwich. They were out. They were out of juice and waffles and half the menu. I left and went to McDonald’s. Called and spoke with manager Gaber she was disinterested in what happened…told me she’ll talk with her staff and call me back but never did…. and then she FLAT OUT LIED and told Expedia I was late to breakfast. Refused to give me my money back. Pathetic little person who shouldn’t be in management. Disgraceful. Do not book here. The Tru by Hilton have the best breakfast. They were booked out so is why I didn’t stay there but never again and y’all please run from this place! Managers are always gone no hot water for tea or coffee just NASTY place!
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March 2024 by Bryan Bergstresser
Who charges a $5 parking fee per night at a Hotel. Who has complimentary breakfast but it's not complimentary. This place goes in as #1 place I will.never stay at again. If it wasn't midnight I would have went somewhere else. I dont recommend this place to anyone..
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February 2024 by Joe m
Clean, hospitable, and
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February 2024 by karim fahmy
Rooms are okay and we had no hot water for two full days with management not providing any timelines or updates.
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January 2024 by Dustin Atchison
Not even worth one star they withdrew 112.00 from my American Express and can’t provide me with a receipt.Rooms was nasty puke on side of the bed and cabinets falling apart couch had stains all over it . And a hell of a lot more than that staff has no experience or business even being in their position manager is no help and is less experienced than the staff.Rooms: Nasty not cleanSafety: Sucks cabinet glas was about to fall out puke on the side of the bed the room was nasty
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January 2024 by Mel S
My family reserved a 1 bedroom/2 room suite for Christmas night. When we arrived to check in we were told that the housekeeper didn't come and none of the rooms had been cleaned. All they could offer us is a king room. Then they not only charged us for the 1st reservation but then we had to pay for the new room and was told that the refund would be issued the next day for the 1st reservation. They didn't even try to make it right. They didn't call in a different housekeeper or try to clean the rooms that had already been reserved themselves. Plus they wouldn't give us a discount on the other room. This hotel needs to do better as this is unacceptable.
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December 2023 by C Louise
The walls are so thin you can hear absolutely EVERYTHING from every wall. The outlets are on one side of the bed. The toilets have questionable flushing power. The television’s are ANCIENT and the wifi isn’t secure. Not great for trying to get a good nights sleep before an early flight.
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December 2023 by Tim Jones
I have stayed here multiple times for work. The staff has always been helpful and very accommodating. My coworkers and I enjoy dinner in the bistro which is very convenient.
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December 2023 by Joshua Dapson
Went out to see my cousins wedding and a lot of out of town family members stayed here including myself. Staff was awesome and we had a good time there.
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November 2023 by katie jo Kemp
Worst customer service I have called multiple times and have never received a phone call back. I’m still currently calling the manager and still haven’t been able to speak to anyone. Front desk staff was awful during checking in and checking out.Rooms: Could barely sleep in you could hear every little noise in the room next to us people running down the hallway
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October 2023 by Christian Hernandez
I went to the bar and was waiting for almost 10 minutes before I got any help. The drink I asked for apparently the bartender did not know how to make not to mention it was several of drinks that she told me she couldn’t make and was very rude about it. Not sure why y’all would hire somebody that has no bartending experience. There was a young lady there that made my drink great the day before this happened, and haven’t seen her since. She was great.
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October 2023 by Arlene Aragon
Conveniently located between Midland and Odessa. Only six miles from airport. Good restaurant with a bar open for breakfast and dinner. Friendly staff ready to greet you. Clean with all the standard amenities.Rooms: Good size. Clean.Food & drinks: Menu has a variety of food and snack options. Multiple tvs to watch sports.
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September 2023 by Kenneth Barnett
Was surprised they kept it so clean for an oil field town. Just as clean as it was years ago when they first built it.
