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November 2023 by Van V.
Service at Dick's is terrible. Waiting for someone to come help grab a size for our kid. Had to hunt someone down, then you have to use the kiosk to request shoes too? When did that happen? During check out 3 associates saw us standing waiting to check out (literally made eye contact with 2 of the 3) did not even acknowledge us being there. 2 of them were pulling a sticker off something but someone could have said we'll be with you...once they were done the two guys scattered leaving checkout girl to us. Rude! What happened to service here?
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November 2023 by Anjelica Reyes
Nicely designed and stocked store. Courteous and attentive staff.
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September 2023 by Eric S
More of an observation.. how can yall call yourselves a sporting good store and not sell guns. I own a trucking company and i even refuse to haul loads for yall. So i will never step foot in your stores. Yall are on same list as target worthless waste of space
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July 2023 by Heidi Balla
Liked the variety of football cleats. Service was excellent.
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June 2023 by Jorge Olivero
I always buy my compression here
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May 2023 by Oscar Andres
Do not believe web posted store hours… Visited at 20:15 and store was closed.
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April 2023 by Joe T.
Why am I not surprised this place has 1 star. I'm sure it's because we can't give negative stars. Every other Dicks I've been to the customer service is amazing. I've been here twice today. The first time it took over 2 hours to get my son a pair of soccer cleats. Had to come back to get me some indoors because unfortunately Lubbock's selection is 0. Store is basically empty. I've been waiting for 30 minutes for a pair of shoes. Some guy has asked me twice now if I've gotten them and, no, I'm still standing here without shoes? Went to look at golf clubs and asked a question and got I don't know and they walked away. This store is an absolute joke. Close this down and reopen the one in Lubbock where people actually care.
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March 2023 by Des Jennings
Bought a pair of leggings and grabbed the wrong size in a hurry. Went back an hour later to exchange them for a different size and they said they won’t exchange without a receipt (which I couldn’t find anywhere) and will only do $10 store credit. Seriously!!!??? So don’t ever lose the receipt for anything or you are SOL, even when you were literally just there and leggings have the tags on in the same bag and everything. I was just asking to exchange them, not even return! So stupid!!!
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March 2023 by Brian Whatley
We have been waiting more than 30 minutes for an associate to bring shoes that we ordered on the Kiosk. Everything we ask an associate for help, they call someone else. TERRIBLE SERVICE!!
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March 2023 by David Loredo
Horrible customer service, all the employees do not want to help and move extremely slow to get anything done.
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February 2023 by Brent K.
Terrible management. I went to buy a bike and was told that I couldn't buy it until it was checked out and certified. Ok no big deal except the only employee who does the certification is not working today. The manager was completely unwilling to work with me. Why not certify the bike when they are put together and set out for sale?
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February 2023 by Luis Torres
Went in to buy some basketball shoes before my sons game. The kiosk system is a good idea….if you have the people for it. Even after about 10 min of waiting nobody ever came out with the shoes. If you’re in a rush don’t waste your time here.
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January 2023 by Joshua Rodgers
Did two pickup orders and both of them were cancelled. When I called they just said they have a lot of orders.
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December 2022 by Crystal Valles
I came in to buy some blankets that were on promotion bogo 1 get 2 free and Natalie was super helpful! I wasn’t aware that the sale only applied to online but she made it happen for me. Thanks again!
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October 2022 by John Bryant
Purchased 9 months hardly wear them they already have a hole where the preferated holes are. Manger said Tinney shoes are only good for about 6 months! Ridiculous I think $150.00 shoe should last longer than that. Managers were not professional.
