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June 2024 by Sharon Hartmann
Excellent customer service. We were welcomed into the store and asked how they could help. We were traveling through town and needed a prescription refilled. They were so helpful. I told them that I could come back later to pick it up but the pharmacist said he could have it filled in a few minutes. And it was! It was so fast. And he was so cordial. As we were walking out, the staff person thanked us for coming in and told us to have a good evening! Great job CVS in Midland on Briarwood.
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April 2024 by Nathan Taylor
This is a severely understaffed pharmacy. Ive never seen more than 2 people working in there at any time, nice people as they are. It is common to wait 10-15 minutes at the window before they even acknowledge your presence. If you refill your Rx online or thru the app, there’s a very good chance it will not get thru to the pharmacy here and be filled. I understand that good employees are hard to come by in Midland but god bless…
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March 2024 by Kathrine Alford
Worse pharmacy I’ve been to. They don’t answer the phones they don’t transfer prescription as said would.
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March 2024 by J Cooper
Very, very slow with extremely poor customer service. They really Don’t care how long you wait.
Arrogant employees.
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March 2024 by Lori
Disappointed with lack of staff both if needing help finding something or wishing/needing to check out with a cashier.
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January 2024 by Jacqueline Camunez
very rude can’t ask a simple question without getting attitude
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January 2024 by Amanda Christopherson
My experience was great. The item I bought was on sale and the clerk was up at the front register so I did not have to wait to check out. I had a wonderful experience this time.
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January 2024 by Andres Padilla
Really bad customer service at this location. Also if you ever call this location, they pick up the phone and just leave it there and don't attend you.
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October 2023 by Imagine Raymond
Scheduled two appts for me and my husband, which was at 6:30 and 7:00 PM. Showed up at 6:15 after checking in on my phone to be told that all vaccine appts are cancelled today since they don’t have anyone to do them. I asked why I was able to schedule online for the appt if that was the case, then was told “I’m not sure why it let you schedule, but there is nothing else we can do for you today.” So we left. Scheduled with Walgreens for the next morning. Don’t waste your time, pharmacy doesn’t have staff and the staff that is there doesn’t care.
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September 2023 by Kelly Blankenship
AVOID AT ALL COSTS!!! The pharmacy is just awful. I was on hold for AN HOUR for something that took about 30 seconds to accomplish, but couldn't be done online or via the automated system, and I don't live there (I was helping my dad who does live there). Today I had to get 2 prescriptions transferred out of there, which of course means that the transferring pharmacy has to call them on the phone, and they warned me that it might not get done today b/c of that issue.
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September 2023 by Kimberly Custer
Had to drive to this location because CVS website let me schedule an appt in Odessa for when that clinic was closed. Cost $40 to get a TB test, then $40 to have it read. Staff was quick, efficient, & kind.
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September 2023 by Shannon hkey
I've never in my life dealt with such an incompetent pharmacy. They don't answer the phone. They take 24 hours to fill prescriptions. They CANCELLED a necessary medication because it wasn't covered by insurance despite me needing it desperately due to illness without even asking if I planned on paying out of pocket! Sometimes they aren't even open during normal business hours. Their drive thru is rarely open. I've reached the end of my rope with them.
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September 2023 by Courtney Mueller
Pharmacy is always so slowCame to cvs for a couple things for my son for school before school started and they are suppose to open at 7 waited 10 minutes after 7 outside and no one was there to open. They have got to restart this place. It has sucked for years….
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September 2023 by ann terebessy
Strictly about the pharmacy! Sadly I don’t know his name but the male pharmacist who is always there is the best most efficient pharmacist in midland! He’s always very friendly and gets u ur meds ASAP! (:
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September 2023 by Dee Hughes
I had been trying to get a prescription transferred from Walgreens for 2 days, this CVS got it ?
