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December 2023 by JP Gonzales
The rudest people you could ever deal with!! I left my clothes there and haven’t picked them up in 60 days so they donated my clothes. I was never told that verbally when I initially dropped them off, but oh wait, it’s on back of the ticket. Who reads that stuff!?! I spoke to Ester Medoza the so called manager on the phone to discuss this. Never was she apologetic about anything, but instead continued to argue with me in a rude tone to point out it was my fault. Yes, I will say that again, never did she apologize for what occurred. Instead, I was just met with and condescending attitude during the phone conversation. She assured me someone called and left a message. Never did I receive a phone call with a message stating the consequence of not picking up my clothes. I assure you if I would have received a message stating something to that effect that if my clothes were not picked up by the end of the day or they will be donated, they would have been picked up. Believe me, I would have made some arrangements to get them or for my wife to get them if a messsge like that was received. I hope they get a heavy dose of Karma by their unprofessional approach with people. Better yet, I hope this location goes out of business!!
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December 2021 by Gregg Underwood
I will not use this dry cleaning business anymore. They have already lost two pieces of my clothing. I should have learned the first time. The manager has not returned my call when the employee said she would.
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December 2021 by Jamie Williams
Sent in a King over stuffed comforter.Charge was 35$, they did an excellent job ?
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December 2021 by Kelley Wolfe
AWFUL CUSTOMER SERVICE!!! I dropped off a dress and they told me $14.99. When I went to pick it up, magically the price rose to $57. The manager said she “couldn’t do anything” and even though it was THEIR mistake, she wasn’t willing to make it right. HORRIBLE way to do business!!!
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December 2020 by H A
Bad service! Charged me $14 more than what was on the receipt. Will never go to them again. I wish I could give them 0 stars!
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December 2020 by Andy Pochatko
Pretty average. Didn't get the spot out. The store on Midland Drive is better.
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December 2020 by David Cole
Fast and friendly
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December 2019 by Diana Frye
Dropped my husband’s FR work clothes off, asked them specifically not to crease his pants in the front.. was told they would be ready the next day, ok that’s fine.. called the next day around 2 pm, asked about the status of the clothes, they set the phone down (on hold I guess) and stayed on “hold” for about 10 minutes while hearing workers talking about belly button piercings and waxed va-jay-jays... Got tired of being on hold and hearing inappropriate conversations and headed up there. Told them what had happened and all I get was, “oh, my bad” while laughing.. received my husbands clothes and the pants all had front creases after being specifically asked for no front creases.. a jacket that was just supposed to be washed was starched, and a shirt snap was missing after me knowing that they were all accounted for..... NEVER going to briarwood location again............
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December 2019 by Bety Villarreal
They messed up my husbands jersey bad!! Like the iron was left on the letter and it picked up the patch. Messed it up bad...
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December 2019 by Emily L
Be sure to photograph everything before you drop it off, as they lose items on a regular basis!
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December 2019 by tim john
They always use too much starch but they're otherwise great
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December 2019 by Bryan Phillips
Absolutely horrible service and rude personnel. They rarely if ever adhere to their same day service. They do not post that you must have your laundry there by a certain time so that they may change the time at will. I have been told everything from 1000 AM to “we are too busy and not offering it today. Today I was was told the deadline is “right now” (at 806 AM) but they would not give me same day service. I expressed my distaste and was told to go somewhere else. I spoke to the manager and asked them if they minded an employee telling me to go somewhere else and she said no. They have lost all of my business and I would not recommend them to anyone for any reason.
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December 2019 by Kaitlyn Coleman
Absolutely horrible service and the rudest employees ever. They do not press the shirts correctly and they lost one of my shirts, the manager tried to tell me she saw me walk out with the shirt but after arguing with her for a while she finally found it right there. No apologies or anything. I will never be going back to this location or would I ever recommend it.
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December 2018 by Taylor Hubbard
Absolutely terrible service. They have ruined 2 dress shirts in the past month. Clothes come back with missing buttons, awkward creases, and black grease stains. They offer no solution when confronted with these issues. I will be taking my business elsewhere in the future. I highly recommend you find a different dry cleaner.
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December 2018 by A. Sanders
I would like to say we have used the Comet Cleaners on Wadley for more than a year. Great service, keeps up with your belongings. Friendly staff. Recently we used the one on Briarwood. Due to where we are working now. Just closer. So we drop our clothes in the same laundry bag, we have had for over a year. We pick our clothes up and there is no laundry bag. We call and speak to one of the girls. She is like totally lost to what we are asking. Look for our bag. Has our name on it and the color etc. Call back in a couple of days. Still same response. Totally confused. Finally we say just give us another bag. Which is smaller than ours was. My point is when you deal with people's things, keep up with it. Act like it belongs to you. I will not use Briarwood again. Sorry guys you lost out.
