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May 2025 by El Cafecito
You have the worst ATM there's times the screen doesn't work and you can't touch it so you can't withdraw or deposit money and most of the time is down what a waste of time
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May 2025 by jaxs G
I have some disabilities that get in way but the clerks were more than willing to work with me
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April 2025 by Michael Leonard
worst bank and service I have ever been apart of, took money out of my account and held funds
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April 2025 by bruce finley
I have banked with chase for years and have never had an issue with customer service, I just left the Midkiff rd location and was another great experience, Karen met me at the door and all my banking needs were taken care of immediately, Hats off to the people at the midkiff rd location and thank you for such professional customer service.
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March 2025 by Anielkis Morales
I’ve been a loyal Chase Bank customer for years and have always had positive experiences until today. What I experienced this morning at the this branch was absolutely unacceptable.
I went in to resolve an issue with my partner's account, expecting the same helpful service I’ve always received. Instead, I was met with shocking rudeness and unprofessional behavior from the Branch Manager, Anna Chavez. From the moment she approached me, her attitude was bad, dismissive and disrespectful. She refused to listen to my concerns, spoke to me with an unpleasant tone, and worst of all, she touched my phone off the table without asking for permission. I was stunned.. this kind of behavior is not only intrusive but completely inappropriate for someone in her position.
As a business owner and a long-time customer, I expect to be treated with respect, not made to feel belittled and ignored. I genuinely wonder how someone like Anna Chavez ended up in a leadership role as vice president branch manager, representing a bank that prides itself on customer service.
This experience has left me questioning whether I want to continue to be a customer for Chase. If you’re considering visiting this branch, I strongly advise you to think twice or at least make sure you’re not dealing with Anna Chavez.
I truly hope Chase Bank takes this matter seriously because no customer should be treated the way I was today.
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February 2025 by The oldgeezer show
ATM machines NEVER work!!!
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January 2025 by Faviola Molina
These ladies need training on customer service!
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December 2024 by Kelly Rae
Worst bank ever, you deposit a check and they don't tell you they are going to hold the check for 2 weeks. Use any other bank just never go to chase !!!!
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November 2024 by 7cypress
Don’t try to do anything her if you don’t have a half hour to waste will stand in line for a minimum of 20-30 mins. These has been a problem for the last two years. Hire more people or pay more to keep people.
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November 2024 by Alberto Martinez
Terrible customer service, unknowledgeable staff from the front desk to the drive thru staff. Considering moving all my accounts out of chase. Take your business elsewhere
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October 2024 by Elmer Ruiz
Worst customer service.
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October 2024 by Samer El Masry
My experience was outstanding, Chase Bank has been Perfect!
Diana Cluck was one incredibly kind , informative and supportive throughout the process.
Overall my experience with Chase Bank is Super. Thank you for your excellent service!
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September 2024 by G Ruiz
3209 Court yard dr has the WORST customer service. ( But the the 500 w wall branch has excellent service.
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September 2024 by Camilo Camilo
The worst customer service. They are racists
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July 2024 by soldiermuscle armyvet
How do you have a outside atm where the touch screen doesnt work
