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November 2023 by Yolanda Bryant
Well here it is November 15th, 2023 and I have yet to resolve the paint correction on my brand new Chevrolet Colorado Trail Boss that I bought July 13th, 2023. If you want any type of customer service, this is NOT the place. I have gotten the run around every time I call. I've even tried calling GM to get this resolved to no avail. Worst experience ever!
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November 2023 by Chris Pierce
Purchased my new to me 2019 Chevy Traverse about 3 weeks ago. I was looking for another truck but I haven't purchased anything with credit in 15+ years so I'm considered a ghost to the credit world. So far I'm happy with my purchase and I will be returning next summer to trade my wife's Jeep in on a new a new truck for myself and she can take the Traverse. All in all it was a great experience shopping for a vehicle here and recommend them.
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November 2023 by Debbie Harris
Stopped in to see some trucks on the lot they didn’t have what we were looking for, we ended up telling them what we were looking for in our future truck and they were supposed to call us the next day but never called and still haven’t, we ended up going to Chevrolet dealership in Odessa, Tx a week later and were treated amazingly by all staff and found and purchased our new 2024 High Country Duramax Dually. It’s amazing what professionalism does.
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November 2023 by Ethel Estrada
The sales rep Jose was very helpful professional, knowledgeable and kept me updated on the status of my vehicle arrival. He worked with me to ensure I close the right vehicle that best fits my needs. Everyone was also nice and welcoming I definitely will recommend people to come here for their vehicle purchase.
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October 2023 by Cindy Celedon
We know we needed a new vehicle, but wasn’t looking forward to dealing with a pushy salesperson. We got to the dealership and Selena was one of the nicest persons we have ever met. She was helpful, honest, and knowledgeable. She made the car buying experience easy and smooth. Once Cesar came in to back her up, explain other factors, and his willingness to go out of his way to get as close as he could to our price range……We knew we wanted to make this deal. On another note, these two individuals made us feel like we were part of their family. We commend them on that and the dealership should feel grateful that they have these two team members on their team.
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September 2023 by Shane Shane
Woman in the parts department doesn't pay attention to what you ask for. Makes no effort to give details on ordering and time to get additional parts. Runs off at the mouth accusing customers of being rude when the customer is getting remedial quality of service. Remember All American, Advanced auto parts is right down the road and had what I needed without attitude.
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September 2023 by Megan Valadez
The day of trade in and purchase of our new vehicle was great. Our salesman, Phillip, did an amazing job at getting us what we wanted. If I could give him 5 stars I would. The three stars are for trying to get in contact with finance and I have yet to get a call back or get any answers on the issue I’m inquiring about. It’s a simple issue that can be addressed but I am still not getting any answers.
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September 2023 by Bekka Crow
I won't be back here again! I called to confirm they had the vehicle I was interested in in-stock. I was told yes, made the appt for the test drive. I arrive for test drive and they don't have the car they claimed they had, then tried to get me to test drive a different car, claiming "they all ride and feel the same" Not to mention, on their website was one price and when I asked the salesman about it, he claimed that by the time everything is said and done, it's usually $5000-10000 more than the website stated. I left there like my tail was on fire. Drove 3 hours to buy a brand new Chevy....needless to say I didn't buy anything and I won't be back.
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August 2023 by Lilibet Sanchez
The best service I could have that day and it was thanks to Carlos Loya, an excellent salesman, kind, charismatic and very patient with his customers. I recommend it 100% to all my friends, family and other people interested in buying a car. He made my experience as a buyer very comfortable, without a doubt the best seller that all American Chevrolet has
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August 2023 by Jason Wiggins
Our salesperson, Selena was great, and our overall satisfaction was good. The price negotiation with the sales manager was the least enjoyable part of our experience, but when working through the financing, the Representative helped bring some joy back into our experience. When my wife picked up the vehicle, Selena was very helpful and took her through all of the features on her new vehicle. Very thankful for the job Selena did through the entire process.
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August 2023 by Emilie Hernandez
Our guy was great at helping us find a car!! there was something we wanted to get fixed on it and he said they will no problem I got y’all I promise!! They never fixed it and said there is nothing they can do since the guy never told them about!! Teach your employees to not promise something they can’t do.
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July 2023 by Robert Reese
This deal was the most amazing deal I have ever been involved with. All other attempts failed for a variety of reasons. I wanted to buy the car outright, but every other dealer wanted me to trade one of my other cars in or wanted a higher DP than I could afford. All American Chev was able to make the deal that no one else was able make. Phillip was a very big part of the sucess as well as the rest of the team. I will definitely tell people around me that All American makes things happen when other dealerships can't.
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July 2023 by Marisol Cabezuela
Selena was great. She worked hard along with Finance to get a deal done. Got the SUV I’ve been wanting for a while. Was in and out in about an hour. Highly recommend Chevy if Midland!
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July 2023 by Yvonne Ureste
I had a amazinggg experience. I was gonna be put in to a used Tahoe but thanks to JORDAN GUTIERREZ I was able to get in to a 2023 BRAND NEW equinox rs. He stood by us from beginning to end and worked with use to get it . Second time I’ve got from Chevrolet of midland an don’t regret it ! An can’t wait for my next car an I will definitely be going to JORDAN . I definitely recommend JORDAN as ur sales men ! go with him if u really want a chance of getting a car . Tysmmm !
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July 2023 by Amanda Moreno
From the moment I walked in I was treated with respect and received great customer service. Cesar was a great help and told me the reality of the situation, but didn't say it was impossible. I went in knowing what I wanted and none of the staff that I interacted with treated me like I shouldn't be there. The sales manager, I believe his name was Omar, went above and beyond. He understood what I could afford and he delivered on his promise of making it happen. The finance guy, Joseph, was very polite. He understood I was on a time crunch and worked with me. Overall, this is one of the best car buying experiences I've had. When it's time for a new car I will go see you guys first. Thank you for not trying to take advantage of me or treating me less than because I wasn't looking for a top of the line model. I appreciate all the support I received in this buying process.
