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September 2024 by Stevens Ranch
Excellent sales approach! I lead at my own pace vs other dealers who are all over you as soon as you get on the lot. Art is a very good salesmen… down to earth and a straight talker! Thanks and the car is exactly & more than I expected.
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September 2024 by ROY SHRODE
Very disappointing! Second time to try and get service at this facility. Was told vehicle would be ready before noon and am currently on phone holding for over 15 minutes trying to find out if it will be ready as promised. This is Friday, after the vehicle was to be ready Thursday by 3:00 pm. Last year they said i needed a brake job, but didn't look to see that the vehicle had less than 16,000 miles driven and no noticeable problems.
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September 2024 by robert harper
I was called and told that my car was ready. It was not.
Had to sit and wait on it. Also had to wait for receptionist to show up, no one at front desk. Poorest service I have ever had.
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September 2024 by Alfredo Morales
Great ?
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September 2024 by Valerie Ortiz
I purchased a vehicle from them in May, not even two days later I take it to get a car wash since my salesman didn’t and right away it starts leaking from the top windshield. I call my salesman named John and he schedules an appointment to get the windshield resealed a few days later. I drive from Odessa to midland and wait over 30 minutes just for them to tell me they never scheduled the appointment at the windshield company and to go back the following week. I go to the next appointment the lady tells me if it starts leaking again than I will need my windshield replaced. I wait over a week to take it for a car wash to test it out and it starts leaking down by the gas pedal. I call John and he says it might be a manufactured problem to take it to GMC in Odessa. I call them and they are booked up to 3 months in July . I finally get my vehicle looked at in Mid-July they say it is still the windshield and the water is traveling down both sides. He tells me to call the dealership I purchased the vehicle from to get the windshield replaced since it had already been previously resealed. I’ve been calling them since Mid-July and they have not answered nor called me back! I cannot drive it in the rain because it starts to leak a lot of water and I’m afraid it’s going to affect the wiring. I’ve spoken to John, Abdul, Annie and Sal. NONE of them have called me back and I’ve left many voicemails! Absolute poor customer service, poor communication and bad Management!
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September 2024 by Andrea Marshall
My visit was superb the minute I pulled up. The service department took very good care of me. The courtesy driver, service rep, and the cashier. Thank you!!
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September 2024 by frank ruiz
Definitely the best experience, don’t feel pressured to look around and the purchase went so smoothly, Abdul was professional and very knowledgeable.
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September 2024 by Mark Nicholas
This is the seventh Mercedes purchased from the Midland dealership. The ownership has changed three times over the years. I have dealt with Frank Aranda on most of those purchases. He is very knowledgeable about the cars and is a gentleman to deal with.
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September 2024 by Anthony Reasno
Service was great and the team was very friendly and helpful
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September 2024 by Elizabeth Reed
Very easy purchase. Would recommend to everyone. Thank you Abdul for being a great salesman. ?
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September 2024 by khalil salem
Even though I have a 20 yr Old Benz, I was treated like I had a new one. Highly recommend the professional and talented people in the service department. Customer for life!
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September 2024 by Devin Patel
Great service and staff
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September 2024 by Leon Reed
A call back in a timely manner would be great.
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September 2024 by RODOLFO RAMIREZ
very good service and excellent staff…
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September 2024 by Lee Curnutte
Service manager, Arthur Montoya has done an excellent job at providing great customer service and making sure I am taking care of in a timely manner and I appreciate all that he’s done.
