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June 2019 by Ruben G.
As in writing this I'm watching these guys drag their feet around the shop like their lost or something kept asking me what kind of oil i use. They said I was ready to go but I seen they never changed my air filter or fuel filters as asked. After all that took about a hour for a service.. never agin..
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March 2019 by Cambrie C.
This happened a couple years ago but I never left a review. They broke the ignition in my car and then denied responsibility so I had to leave the car in there for days until it could be towed away. The keys were stuck inside the ignition and had been forced inside somehow. It cost 200 bucks for a locksmith to fix it. I wrote the manager at the time and he was so rude about it. The only reason I used them was because I used to work within walking distance and could drop my car and walk to work and walk back when it was finished and they were very slow.
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December 2018 by Jason P.
Worst service ever! None of the servicemen knowledge me for more than 27 minutes while waiting in front of the service bay. Then a Hispanic gentleman heckled me when I asked the procedure of checking in my car. Certainly waiting 30 minutes and no one greeting you is a tall tale sign of poor customer service. Then I come to find out that the Hispanic gentleman is the manager and his only excuses are that he is shorthanded. Well, if you're shorthanded let your patrons know that there is expect to be a long wait versus ignoring them and in raging them longer. Ignoring your customers is the worst step in order to handling overwhelming business. And what makes matters worse is they weren't even busy. I don't know ever be back.
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August 2018 by Eric H.
Service is slow rude and terrible at best. Long waits and staff looks like thugs . I do see it's typical Midland but come on guys dress your staff to where they look friendly. Pick combs in their hair and pants sagging?? Get a clue .
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July 2018 by April H.
I've been going to this place for several years. Today's service made me realize that i need to find a new place. The only good thing that i can say is it was quick service, beyond that i'm not sure what all was not done. $112 dollars for "full service" oil change! They didn't clean my windshield or vacuum the front & they claimed that my oil was full prior to preservice. I checked my oil at the house yesterday & barely had a drop on the stick, my car said 0% oil left. Very disappointed! The lack of management present also makes it difficult to address these issues prior to leaving the location. Off to look for a new place!
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June 2018 by Francy Friessen
I've been here over an hour waiting for an oil change with 2 vehicles in front of me and they've had my truck in the shop for 20 minutes. I'll do my best to avoid this place in the future.
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May 2018 by Rob S.
Awsome service for wen im away from home. Today i rolled in 15 min before closing time and the guys welcomed me in and said no problem. I was in a time crunch and they helped me and my Suburban out. Will return again!
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May 2018 by Chrysanda Blake
Hate to even give this guy's a star ,blew my bosses head gasket in a new truck ! Travis the "Manager " is beyond d*** ! Don't bring ur truck here they will destroy it !!!
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May 2018 by Robert McGlothin
Worst place to go for an oil change is Advance Kwik Lube in Midland, TX. Absolute worst service I've ever had. First off, wrong oil. Then they put their greasy boots all over my car floor, and to top it off, left oil spots on the side off my car and hood. To top it off I got in my car and had to wipe the grease of my steering wheel and door panel 🤬🤬🤬
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April 2018 by Kelli B.
We have been here several times and were pleased. Today however was terrible!!! The service was extremely slow. There were not many cars when we pulled in and spent over an hour to get an inspection. They then failed to put the necessary paperwork in the truck as they had said they would do. Upon returning to them and asking for it they never said sorry for the inconvenience or anything just acted like no big deal.
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January 2018 by John Cox
Great theater experience, food is good and decent price for the quality.
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October 2017 by Berlinda Cervantes
I highly recommend this place! I went a couple of weeks ago to get an oil change on a Tuesday and they gave me a discount and a beautiful rose! That was so sweet of them. I love the service!