-
March 2024 by Prairie Handyside
They kept my truck for days, hardly communicated when it was going to be done. Dodged my calls. Finally picked it up just to see the same two error messages pop up immediately on the dash that I took it in for. Beyond infuriating... I don't think anyone even looked at it, just told me to come back and pick it up. Such a waste of my time.
-
August 2023 by jess Bell
Needs to be boycotted
-
August 2023 by Danny Hewitt
Five stars for my rating!
-
August 2023 by Levi Davis
Great service center
-
August 2023 by Altus Carter
They do great service
-
August 2023 by Old Penguin
Awesome caring people. Need help with with vehicle go here.
-
April 2023 by brandi lawless
Great dealership! Very friendly and knowledgeable!
-
March 2023 by Paul B.
It isn't very often a business transaction makes you so angry you feel like you need to take a shower. Today was that day for myself and my wife. One of the hardest vehicles to purchase today, without paying handsomely over sticker (M.S.R.P), is the Ford Maverick. Without going into too much detail, the Maverick is an affordable small pickup truck that comes in both internal combustion engine (I.C.E), and hybrid I.C.E. When this vehicle was first produced is also when COVID happened and the delays to produce the vehicle are stuff of legend. Proposed new owners that placed orders have been forced to wait more than 18 months or more in some cases. Of course, in some cases those people give up and an occasional Maverick will show up at a dealership without an owner to claim their ordered vehicle. My first Hybrid version was procured in this manner in May of 2022. Most Ford dealerships are adding between $2000 and $7500 in what is called Market Adjustment addons to the price of the vehicle. My wife found one such Maverick in Salina, Kansas for $5000 over. We flew to Kansas City and the dealership drove us to Salina, about three hours west of K.C. to purchase the truck. We drove it to our home in Dallas, and then our condo in south Florida. Almost one year later we decided we wanted another Maverick for our Dallas home. The hybrid Mavericks are next to impossible to locate and have we settled for the I.C.E. version of their highest package Maverick and the search began. On Friday, March 16th my wife uses the Ford app to find Mavericks that show where they have been delivered. She then calls to find out if they have an owner assigned and if they don't what the dealership is asking? We really do not want nor can afford to pay over M.S.R.P. In the late afternoon on the 17th, she notices that she has received a voice mail from Dick Scott Ford in Mexia (pronounced Ma - he - uh), Texas. This is 61 miles from our home. Remember we flew to Kansas for the first Maverick, so 61 miles isn't out of the question. She returns the call of the voicemail while we are driving to dinner around 6:45 pm. While on speakerphone Bill (the caller and manager of Dick Scott Ford) says he does have an I.C.E. Maverick with the Lariat (highest) package. He comes across as an old country boy and we proceed to ask if there is a market adjustment on this vehicle? He says jokingly, "Do you want one?" He states that at Dick Scott Ford we don't treat the customer that way. So, we tell him we are going to be there very early on Saturday morning to have a look and likely buy the Maverick. On Saturday, March 18th at approximately 9 A.M. we arrive at Dick Scott Ford in Mexia, Texas. The black Ford Maverick is sitting on the sparse lot of the dealership. Bill sees us right away and comes over in his golf cart to greet us. He asks if we would like to drive it and hands us the key fob? Patty and I drive for about five minutes and we are ready to purchase it. It drives different than the hybrid as this is an all-wheel-drive and doesn't have the electric assisted braking my other Maverick has. Once inside Bill begins the process of the purchase to include copies of our driver's license and two pages of forms filled out, along with our signatures. Next up is the financing portion of the process. About that time another man shows up in the dealership, and greetings are had by the two men. We think nothing about this. We learn later that Bill is the manager, but this person is another salesman. A few moments later an older lady enters the dealership and Bill greets her also and she says she is here to see the other man. Of course, interest rates have risen a great deal since we purchased our first Maverick in 2022. Prior to coming my wife and I had discussed that if needed we would use our bank (USAA) to get the best rate, if the Ford rate was not as favorable. Bill proceeded to the back to run the paperwork for the Ford financing rate and my wife excused herself to use the restroom. Bill hands me a printed sheet with a rate that exc
-
March 2023 by Amber Cantwell
Like many others have said poor customer service , I took my car there because my check engine light was on I already told the lady at the desk what the problem was as I already had it diagnosed previously before taking it to them , as Monday rolled around I get a phone call from them saying that instead of my spark plug needing to be replace or as she said it “ you don’t need a tune up you need a whole new motor “ hmm odd cause every other code reader said spark plugs but magically y’all’s reads a 6500 repair . Not only that the mechanic told my other half father that he looked up or you tube what the issue was never once looked under my hood before calling to state tht I needed a new motor , so thanks for stressing me and having me panic over something tht was not the issue , my car has driven fine every since the sparks plugs where replaced . Do better as a company !!’ Will never take my car here again !!!!
-
March 2023 by Martha Kirgan
Worked sincerely to find the vehicle I needed to purchase. Salesman was very diligent in serving my need.
-
February 2023 by Ashley Kiser
Only place I take my vehicle to for maintenance. Always in and out and never have to take it back.
-
February 2023 by Toney Hurd Jr.
Great Experience. Mr. Bill was exceptional the entire time. Would highly recommend .
-
January 2023 by Ivory Asberry
This company deserves 0 stars.. veey unprofessional and very poor customer service in the service department. I took my car to them thinking since it is a ford dealership they would know how to fix fords. However, my car was worse. They put a control bar and rack and pinion on my car and the next week my tires were bald.. brand new tires mot to mention. I took the car back to them considering the bill was 3546 dollars..which i was overcharged for. they did nothing but argue with me about my tires. Telling me i could have not bought my tires new. Instead of taking a look at my car because obviously they didnt fix it the first time.. after several attempts theyvtold me to leave my car.. an hour or two later they called saying my car was ready the had took it to get an alignment. Meaning they didnt in the first place. I got some more tires. Same problem. I took it to the alignment place myself only to fond out they never took it. So in other words they lied..dont ever take do business with this company inless you like giving your money away
-
January 2023 by Mitzi Eves
Always very helpful and concerned about my repair or recal. Able to take me back to my office while vehicle is being serviced is a plus!!
-
August 2022 by maria murillo
Great business very friendly
