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May 2024 by G Mitch86
I want to give a special thank you to employee Revan, for always displaying great customer service towards me.
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May 2024 by koko lee
I don't understand why they force people to use the drive-thru and then turn around and use the newest person in the building to do the transactions. I understand new people need experience too, but put them on a register inside maybe?? The drive-thru is supposed to be for people who need to get in and out quickly.
It's such bad service to have to wait 45 minutes in drive-thru for 2 people in front of you and no way out because other people are blocking you in.
Train?your?people?inside? first? also train your people how to do simple math. If a person asks for $20 in fives, I don't want a $20 bill. I want $20 in fives. Giving big bills back for change... seriously what...
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May 2024 by Mark Russo
Always the best service. Dasey is attentive and professional. I am always glad I bank with wells Fargo, because of people like her.
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May 2024 by shreya Lall
It’s the worst bank. The Hispanic male manager mesquite branch was so rude “asked me to leave the bank “ without even helping me. Just to cash the check they asked us to leave. They are so rude. The Hispanic male manager is rude rude. Don’t go
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March 2024 by Selamnesh Dantamo
Poor service and untrained person working
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March 2024 by Debbie Franks
This location has gone to the pits. Have went there several times and the atms are always down. Put my card in and it kept my card for a while. Told the associate that works there and she told me I would have to wait until 9 when they open. Finally I got my card back.
It use to be a good bank but not any more.
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February 2024 by Lexie Rodriguez
Terrible customer service! Branch manager at this location is a joke. Drive the 10 minutes to the Horizon Rockwall location and ask for Ernest he is amazing!!
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January 2024 by Gramz Business Account
My favorite wellsfargo
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December 2023 by Tim Gerald
I moved to Mesquite Texas in December 2021 and opened a new account at Wells Fargo bank at that time. However, my main banking was done with Capital One.Not pleased with the service from Capitol One I moved approximately $18,000 into a savings account with Wells Fargo.Yesterday I went to your Town East location and was warmly greeted by Jessica who assisted me with a direct deposit form. It was my decision to move my direct deposit from Capital One to Wells Fargo. Jessica has often served me and has always been very pleasant. She has a great sense of humor, always smiles, and makes me feel like I’ve been a customer for 20 years. I would say that Jessica is the “ambassador” of the Wells Fargo brand and she should be congratulated.Tim GeraldSatisfied Customer
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October 2023 by Alexander L.
I spent all morning at this branch. The teller was very unhelpful as well as the manager who was very short and did not assist in any meaningful way. I noticed that the teller seemed to delight in denying me the funds that were deservedly mine.
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September 2023 by Arron G
This location is the worst. I deposited a cashier's check, funds should be available same day or next day but they delayed it. The cashier check was paid in cash, it did not come out of a bank account. Funds are there, no excuse of why there is a hold.
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September 2023 by The Luke Family
They are TRASH they let people steal your money! Don't bank with them they can't afford to protect your money! Bank with another bank WELLS FARGO IS A HEADACHE!!!!!
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August 2023 by Scott
Terrible service cannot have a account put in a trust they don't email you they don't care just pretty sad
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July 2023 by Razjaimes
this location is trash to say the least and Courtesy is not what they live by. Had a fraud rep on the phone to verify me was told to go to the branch spoke with branch manager Downny who didn't even listen to anything I said just kept saying to make an opointment when all they had to do was verify my ID for a 10k wire transfer. Did not want to do it I drove and stayed on the phone and in Garland off George Bush was able to get help just by walking in and showing my ID with no problem. Mesquite do better! You should not need an appointment to verify a ID . Customer service goes a long way just remember this is our money and not yours!!!
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July 2023 by Maribel Brandt
Just told that if I want assistance I have to wait till employee goes to lunch and come back.Great assistance from Adriana.
